Phone & Mobile

If you’re finding some irregular download history for your Mobile service in Toolbox, automatic downloads are common causes. Select one of the links below to jump to a query:

After your iiNet Mobile service is unsuspended, your iPhone may show a signal on the iiNet network but still be unable to make or receive calls.  

iiNet Soul Home Phone plan details Will my phone number and fees change? Your phone number will stay the same. However, you may notice a difference in monthly plan and call rates. See below for more information.

iiNet Soul World Home Phone plan details Will my phone number and fees change? Your phone number will stay the same. However, you may notice a difference in monthly plan and call rates. See below for more information.

BizPhone orders cannot proceed unless these tests are completed, so it's important to get them done at your earliest convenience.  

iiNet Soul Preselect and Override plan details Will my phone number and local call provider change? Your phone number will stay the same and your local call provider will not be affected by this change. However, you may notice a…

This article covers features for all current iiNet VoIP services such as NBN® Phone, VDSL2 Phone and FTTB Phone. These services do not have a voice mail feature. If you've never logged into Toolbox before, please see An Introduction to…

We do not offer priority assistance, nor support for medi-alert services and monitored alarm systems. Priority assistance is offered by Telstra for people who may be reliant on a telephone service because of a serious medical condition. If…

This product is only available to select NBN® FTTP customers as of 23 August 2017. These phone services do not have a voice mail feature. Select one of the links below to jump to a query:

A "high risk call" is a phone call to an international destination that is known to be commonly used for phone fraud. To protect you from fraudulent phone activity, VoIP phone services are blocked from making high risk calls to certain…