Phone & Mobile

Most smartphones will be able to automatically figure out your APN based on the carrier of your SIM, and you won't need (or be able) to adjust this setting. If you can't get online, please check for a guide here.

nbn Fibre Phone is only available to select nbn FTTP customers as of 23 August 2017.   Is Fibre Phone a Home Phone (PSTN) equivalent service? Fibre Phone is not a Home Phone (PSTN) equivalent service. It can be likened to an "enhanced…

If you use a different mobile handset, please check the manufacturer's website for support information. Select one of the links below to jump to a query:

If you’re finding some irregular download history for your Mobile service in Toolbox, automatic downloads are common causes. Select one of the links below to jump to a query:

After your iiNet Mobile service is unsuspended, your iPhone may show a signal on the iiNet network but still be unable to make or receive calls.  

iiNet Soul Home Phone plan details Will my phone number and fees change? Your phone number will stay the same. However, you may notice a difference in monthly plan and call rates. See below for more information.

iiNet Soul World Home Phone plan details Will my phone number and fees change? Your phone number will stay the same. However, you may notice a difference in monthly plan and call rates. See below for more information.

BizPhone orders cannot proceed unless these tests are completed, so it's important to get them done at your earliest convenience.  

iiNet Soul Preselect and Override plan details Will my phone number and local call provider change? Your phone number will stay the same and your local call provider will not be affected by this change. However, you may notice a…

This article covers features for all current iiNet VoIP services such as nbn Phone, VDSL2 Phone and FTTB Phone. These services do not have a voice mail feature. If you've never logged into Toolbox before, please see An Introduction to…