Phone & Mobile

If you’re finding some irregular download history for your Mobile service in Toolbox, automatic downloads are common causes. Select one of the links below to jump to a query:

After your iiNet Mobile service is unsuspended, your iPhone may show a signal on the iiNet network but still be unable to make or receive calls.  

BizPhone orders cannot proceed unless these tests are completed, so it's important to get them done at your earliest convenience.  

This article covers features for all current iiNet VoIP services such as nbn Phone, VDSL2 Phone and FTTB Phone. These services do not have a voice mail feature. If you've never logged into Toolbox before, please see An Introduction to…

We do not offer priority assistance, nor support for medi-alert services and monitored alarm systems. Priority assistance is offered by Telstra for people who may be reliant on a telephone service because of a serious medical condition. If…

This product was only available to select nbn FTTP customers as of 23 August 2017. It is no longer sold as of 15 May 2024. These phone services do not have a voice mail feature. Select one of the links below to jump to a query:

A "high risk call" is a phone call to an international destination that is known to be commonly used for phone fraud. To protect you from fraudulent phone activity, VoIP phone services are blocked from making high risk calls to certain…