Voice over LTE (VoLTE)

Here's what you need to know about Voice over LTE (VoLTE), a feature that lets you make calls over the 4G network with a compatible phone. You can continue using 4G mobile data while making and receiving VoLTE calls. 

To use VoLTE, you need an approved device that is VoLTE enabled.

 

    Select one of the links below to jump to a query:

     

    What is Voice over LTE (VoLTE)?

    Voice over LTE (VoLTE) is a feature that allows you to call using our 4G network. It allows you to remain connected to the 4G network during calls, which means you can continue using 4G mobile data while making and receiving calls.

    To use VoLTE you need a compatible device with VoLTE settings enabled.

     

    How to turn on VoLTE on a Samsung phone

    If you have a Samsung device, Voice over LTE should automatically be enabled. To manually enable, go to Settings > Mobile Networks.

     

     

    How to turn on VoLTE on an iPhone

    If you have an Apple device iPhone 6 or later, Voice over LTE should be automatically enabled. To manually enable, go to Settings > Mobile > Mobile Data options > Voice and Data.

     

     

    Does it cost extra to use VoLTE?

    No. Voice over LTE is charged in the same way as all other voice calls and doesn’t use your mobile data allowance.

     

    How do I know when I'm using VoLTE?

    If you’re using an iPhone, ‘4G’ will be displayed in the status bar when using Voice over LTE.

    If you’re using an Android device, ‘VoLTE’ will be displayed in the status bar beside the 4G icon.

     

    Can I use VoLTE to call emergency services?

    To keep you safe phones must support Triple Zero (000) calling over 4G (using VoLTE) in the event of an emergency. This is a legal requirement for all phones sold in Australia. Older 3G handsets, as well as some newer 4G/5G handsets (including those purchased overseas or from a retailer selling imported phones), do not meet these standards.

    If your phone is on our list of Approved Devices, you should be able to call emergency services over VoLTE.

    From 28 October 2024, if you have a device that is not able to make Triple Zero (000) calls, iiNet is legally required to stop these mobile phones from accessing the iiNet mobile network. This means you will not be able to make or receive calls/texts or use data on the iiNet mobile network from this date.

    If you have received an SMS and/or email with instructions to update your device’s software or replace it immediately to be able to access emergency 000 calls, see this information.

    Note: If you have a Samsung device, you may need to update it several times until your device says 'Your software is up to date' to ensure you can call emergency services.

     

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