Broadband

Troubleshooting Ultra FTTB for No Connection

Visit our Network Status page to see if any known issues in your area are affecting your connection. Locate your modem and ensure that it's connected correctly.

Troubleshooting Ultra FTTB for Dropouts

Visit our Network Status page to see any known issues in your area that may be affecting your connection. Turn off your modem and leave it off for at least 10 seconds. Turn your modem back on and wait for the modem lights to settle.…

iiNet ULTRA Broadband FTTB FAQ

Where is ULTRA Broadband FTTB available? The iiNet ULTRA Broadband FTTB network is available in select buildings nationwide. The easiest way to confirm availability is to check your address on our website.  

Set up FTTH

Select your modem to get started:

Troubleshooting FTTH for Speed Issues

This guide applies to non-NBN™ Fibre to the Home (FTTH) services such as OptiComm or RedTrain.  

Troubleshooting FTTH for No Connection

This guide applies to non-NBN™ Fibre to the Home (FTTH) services such as OptiComm or RedTrain.  

Connect to WiFi on Windows 10

On your desktop, click the Network icon in bottom right-hand corner of your screen.

Improving WiFi Signal

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Troubleshooting WiFi Network for No Connection

Confirm that WiFi is not disabled on your device. Some laptops have a switch or button to turn WiFi ability on or off.

Troubleshooting WiFi Network for Dropouts

Stand next to your modem to rule out any WiFi signal issues. Move further away and see if a dropout occurs. If you lose your WiFi connection in certain parts of your home, see our guide on improving WiFi signals. Check if you experience…