Broadband

Visit our Network Status page to see any known issues in your area that may be affecting your connection. Turn off your modem and leave it off for at least 10 seconds. Turn your modem back on and wait for the modem lights to settle.…

Where is ULTRA Broadband FTTB available? The iiNet ULTRA Broadband FTTB network is available in select buildings nationwide. The easiest way to confirm availability is to check your address on our website.  

Select your modem to get started:

This guide applies to non-NBN™ Fibre to the Home (FTTH) services such as OptiComm or RedTrain.  

This guide applies to non-NBN™ Fibre to the Home (FTTH) services such as OptiComm or RedTrain.  

On your desktop, click the Network icon in bottom right-hand corner of your screen.

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Confirm that WiFi is not disabled on your device. Some laptops have a switch or button to turn WiFi ability on or off.

Stand next to your modem to rule out any WiFi signal issues. Move further away and see if a dropout occurs. If you lose your WiFi connection in certain parts of your home, see our guide on improving WiFi signals. Check if you experience…

What is WiFi? A WiFi (wireless) connection uses radio frequency signals to send data between your modem/router and computers or other WiFi devices. WiFi means you can surf the net in different areas of your home without needing cables.…