Gathering diagnostics for an NBN speed issue

This article will walk you through how to gather diagnostics for an NBN™ speed fault. One of our friendly Customer Service Representatives may ask you to complete these steps when you contact us to troubleshoot a speed issue with your NBN…

WiFi Modem Details

Important: The model of modem shipped under this offer may change without notice based on stock levels and other factors. The modem we send you will always be suitable for your selected plan.    NBN™ plans NBN™ services include NBN™…

Set up Guest WiFi on TG-1 or TG-789 Broadband Gateway

Guest WiFi allows you to share your internet access with friends and family who visit without giving them your main WiFi password.

Connecting to the NBN network

This article will explain how the different NBN™ technologies may be connected to your home, including any requirements for NBN™ equipment installation. Select one of the links below to jump to a query:

How to set up file sharing on a TG-789 Broadband Gateway

You can plug in a USB file drive into the TG-789's USB 2.0 port so any computers and other devices connected to your home network via Ethernet or WiFi can access the files on the drive. The following file systems are supported: NTFS…

iiNet Broadband Settings List

NBN setup guides for popular non-iiNet modems are available here. If your third-party modem still isn't online after you've plugged it in, you may need to configure additional settings listed in this article. Please check the manufacturer…

NBN Setup Videos

This article will link you to setup videos for iiNet modems, which will show you how to plug in your iiNet modem for different types of NBN. To get started, select your NBN service:

iiNet Modem Resources

If your modem is a non-iiNet supplied modem, please see Non-iiNet Modem Set up Guides.