Data moves around the internet through ports. When a port is blocked, data can't move through it. There are certain ports that aren't necessary for everyday internet use, but they are commonly used for network attacks. Blocking these ports…
We recognise that these tests may be time consuming and complicated for some users. If you get stuck, please call our friendly Support Team on 13 22 58 and we'll be happy to help.
Getting Started
Before you begin testing, please read…
A traceroute uses your internet connection to send out some packets of data to a specific web or IP address. As the data travels to the address, each server it passes along the way is recorded along with the latency (delay) it experienced…
The article will explain the status lights found on the NBN® Connection Box (indoor unit) used for Fibre to the Premises (FTTP) services, which may be useful when troubleshooting NBN FTTP issues.
It will also show you where to find the…
Please note: Budii Lite is no longer compatible with iiNet NBN® FTTB/N connections as of February 2018. Services connected before this date will remain compatible until further notice.
Budii Lite must be running the latest version of its…
This article will explain the meaning of the status lights found on the Arris CM820 Cable Modem, a modem previously supplied for iiNet Cable services.
NBN™ HFC customers who signed up before 1 March 2017 may also have this model as an NBN…
The article will explain the status light found on the NBN® Connection Box supplied for iiNet NBN Satellite services, which may be useful when troubleshooting NBN Satellite connection issues or speed issues.
Status lights
The NBN…
NBN Co has created a Fair Use Policy to help protect national service quality on the NBN Satellite network.
Please note that this Fair Use Policy enforcement is implemented at a wholesale level, which means it applies to all the NBN…