Data moves around the internet through ports. When a port is blocked, data can't move through it. There are certain ports that aren't necessary for everyday internet use, but they are commonly used for network attacks. Blocking these ports…
We recognise that these tests may be time consuming and complicated for some users. If you get stuck, please call our friendly Support Team on 13 22 58 and we'll be happy to help.
Getting Started
Before you begin testing, please read…
A traceroute checks how data packets are sent to a specific address using your internet connection, taking note of each stop along the way. It's a good way to see the latency (delay) between different servers that make up the internet.…
The article will explain the status lights found on the nbn Connection Box (indoor unit) used for Fibre to the Premises (FTTP) services, which may be useful when troubleshooting nbn FTTP issues.
It will also show you where to find the…
The article will explain the status light found on the nbn Connection Box supplied for iiNet nbn Satellite services, which may be useful when troubleshooting nbn Satellite connection issues or speed issues.
Status lights
The nbn…
This information applies to nbn Satellite services provided by iiNet before 6 December 2023.
nbn® has created a Fair Use Policy to help protect national service quality on the nbn Satellite network.
Please note that this Fair Use Policy…
Checking the status lights on your nbn Connection Box (NCB) for nbn HFC can be useful for troubleshooting.
This model was supplied before 1 October 2024. If you got your NCB after this date, you'll have the Arris CM3500.
The article will explain the status lights found on the nbn Connection Device (NCD) used for nbn Fibre to the Curb (FTTC) services, which may be useful for troubleshooting.
Status lights
The status lights may be covered by a small…