Stand next to your modem to rule out any WiFi signal issues. Move further away and see if a dropout occurs.
If you lose your WiFi connection in certain parts of your home, see our guide on improving WiFi signals.
Check if you experience…
This article will teach you how to reset your network adapter’s software to default. This process may also be known as a "winsock reset", or "comms reinstall".
This can solve some browsing issues, particularly if your default gateway…
Confirm that you cannot browse to multiple websites, not just one. If you cannot browse to a single website but others work fine, see Unable to access a single website.
Ensure your device is connected to your modem via Ethernet cable or…
Network congestion
Network congestion may occur between your modem and the exchange, or the exchange and the other networks that make up the internet.
When the network your service is using has congestion, your internet speeds are slowed…
A browser cache is a collection of data from frequently visited websites. By saving this data, your browser can load it faster for you the next time that website is visited. Sometimes there can be an error in the way that your browser…
A ping test uses your internet connection to send out some packets of data to a specific address. These packets are then sent back to your computer. The test records the amount the time it took for the packets to reach the address, and…
Logging in to your modem's default gateway will allow you to view and edit the modem settings. You may need to do this while configuring your modem or customising your WiFi network name or password.
Select one of the links below to jump…
Resetting your computer’s Internet Protocol (TCP/IP) settings to default can solve some browsing issues, particularly if your default gateway address is shown as beginning with “169.254”.
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In most cases, your computer will obtain DNS settings automatically and you won't need to set it manually. Sometimes DNS may need to be set manually if you're experiencing browsing issues.
Select one of the links below to jump to a query…