Accounts & Billing

Lodge a relocation in Toolbox

Currently, only NBN broadband services may be relocated in Toolbox. If you have another type of broadband service, please call us on 1300 541 714 to lodge a relocation.

Changing contact preferences in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.   

Understanding Charges & Payment Dates

Why was my payment taken before the due date? Direct debit payments are taken up to 3 working days before the due date to allow time for the payment to clear. For same-day invoice payments, please switch your payment method to a credit…

Introduction to Toolbox

This article will explain the following basics for Toolbox, our online account management tool: Logging in to Toolbox How to navigate the Toolbox layout Simply follow the steps below, or watch the video:

How to retrieve a forgotten password

Go to http://iinet.net.au/password/ to access our password recovery tool. Enter your Username, Date of Birth and the Mobile Number listed on your iiNet account. Select Recover Password to receive a password recovery SMS.

Financial Hardship Policy

This document will explain the options available to “consumer” customers within the iiNet Group (including iiNet, TransACT, and Adam Internet) who are experiencing genuine Financial Hardship.  

Update payment details in Toolbox

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Make a one-off payment in Toolbox

Customers with a failed direct debit please note that payment will be automatically re-attempted once. It may take up to 3 business days for this payment to clear. If you've never logged into Toolbox before, please see An Introduction to…