Accounts & Billing

Transfer ownership of your iiNet account

To transfer ownership of your account into someone else’s name, please call us on 13 22 58. Once you agree to the terms and conditions of the transfer, we’ll place a temporary authorisation on the account and the new owner will have 30…

Managing an account following a bereavement

We’re sorry for your loss and we would like to make managing their account with us as simple as possible. How to close an account and/or transfer ownership of services If the account holder has passed away, please call us on 13 22 58 and…

Using a Power of Attorney to act on behalf of an account holder

You can make enquiries and changes on behalf of the account holder if you have been granted Power of Attorney to act for the account holder. For us to grant you access to the account as an authorised third party, you’ll need to provide the…

How to link your accounts

If you've never logged into Toolbox before, please see An Introduction to Toolbox. This article will guide you through the process of linking two separate accounts, which you may want to do if you have multiple Customer IDs. What you’ll…

Fraud Assistance

Fraud We take fraud seriously at iiNet, and we’re committed to helping you if you suspect that you’ve been a victim of fraud. Online fraud generally involves phishing, which as an attempt to get private or personal details by pretending…

Phone numbers we use to call our customers

We usually use these numbers to call our customers: (08) 6263 6363 (08) 9214 2222 (08) 9216 2560 (02) 8456 1960 We may use other numbers to call you. While these calls may not come from one of our listed numbers, you will never be…

Natural Disaster Support

iiNet understands the importance of staying connected when you've been affected by a natural disaster such as bushfire or flood. In addition to assistance offered under our Financial Hardship Policy, options available to affected…

Change your additional mailbox password in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox. If you've forgotten your password, please see How to retrieve a forgotten password.  

Lodge a relocation in Toolbox

Currently, only NBN broadband services may be relocated in Toolbox. If you have another type of broadband service, please call us on 1300 541 714 to lodge a relocation.