Accounts & Billing

Understanding Charges & Payment Dates

Why was my payment taken before the due date? Direct debit payments are taken up to 3 working days before the due date to allow time for the payment to clear. For same-day invoice payments, please switch your payment method to a credit…

iiNet invoice explainer

Invoice Summary The first page of your invoice contains a summary of your charges and several other key elements.

Billing FAQ

If you need help and you don't find what you're looking for here, please contact our Billing Team via LiveChat.   How do I add an authorised representative on my account? iiNet has different types of Account Contacts with varying…

Phone number porting delays due to COVID-19 impact

Due to the ongoing COVID-19 pandemic, there are delays in porting existing landline and VoIP phone numbers to new providers, including iiNet. We can proceed with phone services where a new number has been requested.   Why is there a…

Requesting an invoice extension

If you need to extend your invoice due date, please contact the Billing team with your iiNet invoice number. If you’re not sure how to find your invoice number, please see this guide.

Supporting you during the COVID-19 outbreak

We’re working hard to ensure the wellbeing of both our customers and staff during these unprecedented times. It is a top priority of the iiNet team to offer the utmost support to you during the COVID-19 outbreak and ensure that your…

How to check your modem delivery status

Once your hardware has been dispatched, you’ll receive an email and/or SMS with a tracking number. Visit https://startrack.com.au/track/search Enter your tracking number and click Track.

Relief Assistance for customers affected by the Australian bushfires

The iiNet Group is offering relief assistance for customers affected by the recent bushfires across Australia. If you have been affected by the Australian bushfires, please do not hesitate to contact us to discuss how we can help you make…

White Pages Listings FAQ

This article will answer some general questions about White Pages listings for our different phone services, and explain how you can get them changed.   When is my phone service listed in the White Pages? Home Phone (PSTN) services are…

iiNet Team SMS numbers

The iiNet Team sends legitimate SMS messages from the following mobile numbers: