Why was my payment taken before the due date?
Direct debit payments are taken up to 3 working days before the due date to allow time for the payment to clear.
For same-day invoice payments, please switch your payment method to a credit…
This article will explain the following basics for Toolbox, our online account management tool:
Logging in to Toolbox
How to navigate the Toolbox layout
Simply follow the steps below, or watch the video:
Go to http://iinet.net.au/password/ to access our password recovery tool.
Enter your Username, Date of Birth and the Mobile Number listed on your iiNet account.
Select Recover Password to receive a password recovery SMS.
Customers with a failed direct debit please note that payment will be automatically re-attempted once. It may take up to 3 business days for this payment to clear.
If you've never logged into Toolbox before, please see An Introduction to…