Accounts & Billing

Security information

From time to time, iiNet may contact you for marketing or servicing reasons. iiNet will never call you and ask for your passcode or password.

Multi-Factor Authentication at iiNet

When you contact us or log in to Toolbox, you may be prompted to provide a One-Time Passcode in addition to the usual ID check or login details. This is part of a security process called Multi-Factor Authentication and has been…

Parental safety advice

This article will provide advice and resources for parents who wish to restrict the content accessed by children online. As the digital world continues to evolve, the challenges for parents evolve with it. To help keep your children safe,…

Understanding your invoice

You can download your invoices from Toolbox. If you've never logged in to Toolbox before, please see An Introduction to Toolbox.

Transfer ownership of your iiNet account

To transfer ownership of your account into someone else’s name, please call us on 13 22 58. Once you agree to the terms and conditions of the transfer, we’ll place a temporary authorisation on the account and the new owner will have 30…

Managing an account following a bereavement

We’re sorry for your loss and we would like to make managing their account with us as simple as possible. How to close an account and/or transfer ownership of services If the account holder has passed away, please call us on 13 22 58 and…

Using a Power of Attorney to act on behalf of an account holder

You can make enquiries and changes on behalf of the account holder if you have been granted Power of Attorney to act for the account holder. For us to grant you access to the account as an authorised third party, you’ll need to provide the…

How to link your accounts

If you've never logged into Toolbox before, please see An Introduction to Toolbox. This article will guide you through the process of linking two separate accounts, which you may want to do if you have multiple Customer IDs. What you’ll…

Fraud Assistance

Fraud We take fraud seriously at iiNet, and we’re committed to helping you if you suspect that you’ve been a victim of fraud. Online fraud generally involves phishing, which as an attempt to get private or personal details by pretending…

Phone numbers we use to call our customers

Please see: iiNet phone numbers and email addresses