Accounts & Billing

iiNet invoice explainer

Invoice Summary The first page of your invoice contains a summary of your charges and several other key elements.

Billing FAQ

If you need help and you don't find what you're looking for here, please contact our Billing Team via LiveChat.   How do I add an authorised representative on my account? iiNet has different types of Account Contacts with varying…

Phone number porting delays due to COVID-19 impact

Due to the ongoing COVID-19 pandemic, there are delays in porting existing landline and VoIP phone numbers to new providers, including iiNet. We can proceed with phone services where a new number has been requested.   Why is there a…

Requesting an invoice extension

If you need to extend your invoice due date, please contact the Billing team with your iiNet invoice number. If you’re not sure how to find your invoice number, please see this guide.

Supporting you during the COVID-19 outbreak

We’re working hard to ensure the wellbeing of both our customers and staff during these unprecedented times. It is a top priority of the iiNet team to offer the utmost support to you during the COVID-19 outbreak and ensure that your…

How to check your modem delivery status

Once your hardware has been dispatched, you’ll receive an email and/or SMS with a tracking number. Visit Enter your tracking number and click Track.

Relief Assistance for customers affected by the Australian bushfires

The iiNet Group is offering relief assistance for customers affected by the recent bushfires across Australia. If you have been affected by the Australian bushfires, please do not hesitate to contact us to discuss how we can help you make…

All about Quota and Shaping

This information does not apply to Liimitless data services. "Quota" is the amount of data you may use each month as a part of your internet plan. Whenever you use the internet (e.g. look at websites, upload or download files, watch…

Understanding Invoice Alignments & Prepayments

Invoice alignments make sure you're billed the correct rate for the exact days you had a particular plan or service. When you first order iiNet services, you make a prepayment for your monthly plan fees. This article will explain invoice…

Viewing your Invoices in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.