Accounts & Billing

Cancel or close your iiNet account

To cancel or close an account, please call us on 13 22 58. If you're overseas, you can cancel or close your account by calling +61 8 9214 2222.   Cancelling your mobile/phone service Before cancelling your mobile/phone service, we…

Checking your data usage in Toolbox

You can check the data usage for your iiNet internet service at any time. If you have a monthly data plan instead of an unlimited data plan, we'll also let you know when you've hit 50%, 85% and 100% of your monthly data. Note: Data usage…

Obtaining your call history

You can check the call history for your iiNet phone service at any time. If you've never logged into Toolbox before, please see An Introduction to Toolbox. Select one of the links below to jump to a query:

Viewing your Invoices in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.  

Unwanted Phone Calls

This article will explain what to do if you’re getting unwanted phone calls to your home phone number.   Are the callers telemarketers? If the calls are unsolicited telemarketers from businesses you haven’t dealt with before, then you…

White Pages Listings FAQ

This article will answer some general questions about White Pages listings for our different phone services, and explain how you can get them changed. Select one of the links below to jump to a query:

iiNet on X

iiNet's X account is @iiNet. If you ask us about your iiNet account or services on X (formerly Twitter), we may ask you for more details so we can help you. These requests will come from our verified @iiNet account.