Accounts & Billing

Cancel or close an iiNet account

Which number to call To cancel or close an account, please call us on 1300 796 178. If you're overseas, you'll need to use our 24/7 international contact number, +61 8 9214 2222, for all queries. If you have no access to a phone service…

Checking your data usage in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.  

Obtaining your call history

If you've never logged into Toolbox before, please see An Introduction to Toolbox.  

Viewing your Invoices in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.  

Unwanted Phone Calls

This article will explain what to do if you’re getting unwanted phone calls to your home phone number.   Are the callers telemarketers? If the calls are unsolicited telemarketers from businesses you haven’t dealt with before, then you…

Using Connection Manager in Toolbox

This feature is only available for on-net ADSL2+ broadband services. If you've never logged into Toolbox before, please see An Introduction to Toolbox.  

View correspondence history in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.  

White Pages Listings FAQ

This article will answer some general questions about White Pages listings for our different phone services, and explain how you can get them changed.   When is my phone service listed in the White Pages? Home Phone (PSTN) services are…

iiNet on Twitter

iiNet maintains a presence on many social media channels, including Twitter. (@iiNet). On occasion we may ask you to email us some specific details about your account in order to assist you with a query - these requests will come from the…