This information is not relevant to Liimitless data plans.
If you use up all your data, purchasing a Data Pack will remove speed shaping until that additional data has also been used up, or the next billing period begins. Data Packs do…
If you believe you've found an error on your bill, please call us on 13 22 58 to discuss the matter as per our Complaint Handling Policy.
What is a credit?
A credit is an amount of money added to your iiNet account by a Customer…
This article will give you a rundown of the different types of contacts that may be on an iiNet account.
Account Contacts are Authorised Representatives who can request information or changes to your account. As the account holder, you…
This feature is available for NBN™ FTTB/FTTN/FTTC/FTTP & HFC only. If you have a different type of broadband, you'll need to contact us to reschedule.
If you've never logged into Toolbox before, please see An Introduction to Toolbox…
This information does not apply to Liimitless data services.
"Quota" is the amount of data you may use each month as a part of your internet plan. Whenever you use the internet (e.g. look at websites, upload or download files, watch…
This article provides information about the consequences if we, the iiNet Group (including iiNet, Westnet, Internode, TransACT, and Adam Internet), exercise our right to restrict, suspend or disconnect one or more of your services for…
This article will outline our Complaint Handling Policy for the iiNet Group, which includes iiNet and its subsidiaries TransACT and Adam Internet.
While we always aim to provide you with awesome customer service, if you haven’t received…
To cancel or close an account, please call us on 1300 796 178.
If you're overseas, you can cancel or close your account by calling +61 8 9214 2222.
Cancelling your mobile/phone service
Before cancelling your mobile/phone service, we…