Accounts & Billing

Understanding Invoice Alignments

Invoice alignments make sure you're billed the correct rate for the exact days you had a particular plan or service. This article will explain them in more detail.  

Changing your internet plan in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox. Please note

Set up iiNet email forwarding

If you've never logged into Toolbox before, please see An Introduction to Toolbox.  

Set up iiNet email forwarding

 If you've never logged into Toolbox before, please see An Introduction to Toolbox.  

Change your password in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox. If you've forgotten your password, please see How to retrieve a forgotten password.  

Additional iiNet Email Addresses

If you've never logged into Toolbox before, please see An Introduction to Toolbox.   How to add an iiNet email address You may have up to 9 additional iiNet mailboxes at no extra cost (NBN™ services may allow up to 19 additional…

View correspondence history in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.  

Relocations FAQ

When you move, we help you relocate your iiNet services to your new address.  

iiNet Team SMS numbers

The iiNet Team sends legitimate SMS messages from the following mobile numbers:

How to unsuspend iiNet services

iiNet services are typically only suspended in the following circumstances: