Accounts & Billing

iiNet Team SMS numbers

The iiNet Team sends legitimate SMS messages from the following mobile numbers:

Rescheduling your NBN connection in Toolbox

This feature is available for NBN™ FTTB/FTTN/FTTC/FTTP & HFC only. If you have a different type of broadband, you'll need to contact us to reschedule. If you've never logged into Toolbox before, please see An Introduction to Toolbox.

Understanding Invoice Alignments

Invoice alignments make sure you're billed the correct rate for the exact days you had a particular plan or service. This article will explain them in more detail.  

Rescheduling your NBN connection in Toolbox

This feature is available for NBN™ FTTB/FTTN/FTTC/FTTP & HFC only. If you have a different type of broadband, you'll need to contact us to reschedule. If you've never logged into Toolbox before, please see An Introduction to Toolbox…

View correspondence history in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.  

Additional iiNet Email Addresses

If you've never logged into Toolbox before, please see An Introduction to Toolbox.   How to add an iiNet email address You may have up to 9 additional iiNet mailboxes at no extra cost (NBN™ services may allow up to 19 additional…

Relocations FAQ

When you move, we help you relocate your iiNet services to your new address.  

Account Contacts

This article will give you a rundown of the different types of contacts that may be on an iiNet account. If you need to contact us, please see Contact Us on our website for all of your options.   Billing/Secondary Contact A Billing…

Change your password in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox. If you've forgotten your password, please see How to retrieve a forgotten password.  

All about Quota and Shaping

This information does not apply to Liimitless data services. "Quota" is the amount of data you may use each month as a part of your internet plan. Whenever you use the internet (e.g. look at websites, upload or download files, watch…