This article will help iiNet customers who have services across two billing systems understand the differences between their two iiNet accounts and how they can manage their services. We call these customers "dual account" customers.
…
It’s easy to update your payment details in Toolbox. Your payment details will be used to auto-pay your iiNet invoice each month.
Select one of the links below to jump to a query:
Update your payment details
Can I use a gift card as my…
You can make a payment at any time in Toolbox.
Select one of the links below to jump to a query:
How to pay an invoice
How to request an invoice extension
You can change your internet plan at any time in Toolbox.
Note: If you downgrade your plan while your data usage is greater than the total quota of your new plan, your internet speed will be shaped. It's best to wait until your next…
If you already know the password for your iiNet account, you can change it at any time in Toolbox.
Forgot your password? Please see How to retrieve a forgotten password instead.
iiNet made the decision to stop providing email services across iiNet and all subsidiary brands in 2023 to focus on creating better experiences for our core products: internet and mobile.
Customers who opted-in have now had their iiNet…
Your iiNet services may be suspended if you have an overdue invoice, or in response to a security incident. Here's how to get unsuspended if that happens.
For more info about suspensions, see Consequences of Restriction, Suspension or…