Your iiNet services may be suspended if you have an overdue invoice, or in response to a security incident. Here's how to get unsuspended if that happens.
For more information about suspensions, see Consequences of Restriction, Suspension…
If you’re experiencing domestic or family violence, we’re here to help.
We understand that having access to communications can be vital for those who are experiencing or have been impacted by domestic or family violence. You can talk to…
This information is not relevant to Liimitless data plans.
If you use up all your data, purchasing a Data Pack will remove speed shaping until that additional data has also been used up, or the next billing period begins. Data Packs do…
Here's a rundown of the different types of Account Contacts that can be on your iiNet account.
As the account holder, you can add an Account Contact to be authorised to access or change your account.
If you need to contact us, see…
This feature is available for nbn® FTTB/FTTN/FTTC/FTTP & HFC only. If you have a different type of broadband, you'll need to contact us to reschedule.
If you've never logged into Toolbox before, please see An Introduction to Toolbox…
If your internet plan has a monthly data quota instead of unlimited data, your internet speed may be "shaped" if you use all your monthly data.
This information does not apply to iiNet Mobile.
Select one of the links below to jump to a…
This article provides information about the consequences if we, the iiNet Group (including iiNet, Westnet, Internode, TransACT, and Adam Internet), exercise our right to restrict, suspend or disconnect one or more of your services for…
You can update your existing contact details at any time in Toolbox.
If you've never logged into Toolbox before, please see An Introduction to Toolbox.
Select one of the links below to jump to a query:
This article will outline our Complaint Handling Policy for the iiNet Group, which includes iiNet and its subsidiaries TransACT and Adam Internet.
While we always aim to provide you with awesome customer service, if you haven’t received…