Accounts & Billing

Understanding Invoice Alignments

Invoice alignments make sure you're billed the correct rate for the exact days you had a particular plan or service. This article will explain them in more detail.  

Changing your internet plan in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox. Please note

Set up iiNet email forwarding

If you've never logged into Toolbox before, please see An Introduction to Toolbox.  

Set up iiNet email forwarding

 If you've never logged into Toolbox before, please see An Introduction to Toolbox.  

Change your account password in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox. If you've forgotten your password, please see How to retrieve a forgotten password. If you wish to change the password for an additional mailbox (email…

iiNet email addresses

New iiNet email addresses are no longer available as of 6 June 2023. If you’d like to create a new email address, please consider alternative options from other email providers.

View correspondence history in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.  

Relocations FAQ

When you move, we can help you relocate your iiNet services to your new address.  

How to unsuspend iiNet services

iiNet services are typically only suspended in the following circumstances:

Assistance for those facing domestic or family violence

If you’re experiencing domestic or family violence, we’re here to help. We understand that having access to communications can be vital for those who are experiencing or have been impacted by domestic or family violence. You can talk to…