If you've never logged into Toolbox before, please see An Introduction to Toolbox.
If you've forgotten your password, please see How to retrieve a forgotten password.
If you wish to change the password for an additional mailbox (email…
iiNet has made the decision to stop providing email services across iiNet and all subsidiary brands in 2023. This change will help us focus on creating better experiences for our core products: internet and mobile.
You can opt-in to…
If you’re experiencing domestic or family violence, we’re here to help.
We understand that having access to communications can be vital for those who are experiencing or have been impacted by domestic or family violence. You can talk to…
This information is not relevant to Liimitless data plans.
If you use up all your data, purchasing a Data Pack will remove speed shaping until that additional data has also been used up, or the next billing period begins. Data Packs do…
If you believe you've found an error on your bill, please call us on 13 22 58 to discuss the matter as per our Complaint Handling Policy.
What is a credit?
A credit is an amount of money added to your iiNet account by a Customer…
This article will give you a rundown of the different types of contacts that may be on an iiNet account.
Account Contacts are Authorised Representatives who can request information or changes to your account. As the account holder, you…
This feature is available for nbn FTTB/FTTN/FTTC/FTTP & HFC only. If you have a different type of broadband, you'll need to contact us to reschedule.
If you've never logged into Toolbox before, please see An Introduction to Toolbox.