If you already know the password for your iiNet account, you can change it at any time in Toolbox.
If you've forgotten your password, please see How to reset a forgotten password.
Your iiNet password is used to log in to your Toolbox or Webmail, and verify your identity. Each iiNet internet service and email address has its own password.
This information is not relevant to Liimitless data services.
If you use up all your data, purchasing a Data Pack will remove speed shaping until that additional data has also been used up, or the next billing period begins. Data Packs do…
Why was my payment taken before the due date?
Direct debit payments are taken up to 3 working days before the due date to allow time for the payment to clear.
For same-day invoice payments, please switch your payment method to a credit…
Once your hardware has been dispatched, you’ll receive an email and/or SMS with a tracking number.
Visit the StarTrack website.
Enter your tracking number and click Track.
If there is already an active phone and/or internet service at your property address, then to get the line transferred from the previous owner, we will need you to send us an email with:
This Personal Credit Information Management Policy of applies to individuals serviced by the iiNet Group (including iiNet, Westnet, Internode, TransACT, and Adam Internet).
The personal information that we collect, disclose, hold and use…
You can check the data usage for your iiNet internet service at any time. If you have a monthly data plan instead of an unlimited data plan, we'll also let you know when you've hit 50%, 85% and 100% of your monthly data.
Data usage isn't…
You can check the call history for your iiNet phone service at any time.
If you've never logged into Toolbox before, please see An Introduction to Toolbox.