Accounts & Billing

Connect Outstanding Requirements

If there is already an active phone and/or internet service at your property address, then to get the line transferred from the previous owner, we will need you to send us an email with:

How to view PDF files

Adobe Reader is the software required to view PDF files, such as your iiNet invoices, product guides, legal documents and more. The software is free to download.  

Credit Information Management Policy

This Personal Credit Information Management Policy of applies to individuals serviced by the iiNet Group (including iiNet, Westnet, Internode, TransACT, and Adam Internet). The personal information that we collect, disclose, hold and use…

Viewing connection history in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.  

Additional iiNet Email Addresses

If you've never logged into Toolbox before, please see An Introduction to Toolbox.   How to add an iiNet email address Broadband customers may have up to 9 additional iiNet mailboxes at no extra cost (NBN™ services may allow up to 19…

Checking your data usage in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.

Obtaining your call history

If you've never logged into Toolbox before, please see An Introduction to Toolbox.

Viewing your Invoices in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.

Closing an Adam account or changing account ownership

Now that Adam Internet has closed, all remaining Adam services are taken care of by the parent company, iiNet. You may already have iiNet plans and products with your legacy Adam username. We understand that there's a wide range of…

Dual Account Customer FAQ

This article will help iiNet customers who have services across two billing systems understand the differences between their two iiNet accounts and how they can manage their services. We call these customers "dual account" customers.  …