Accounts & Billing

Change your password in Toolbox

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Password Policy

Your iiNet password is used to log in to your Toolbox or Webmail, and verify your identity. Each iiNet internet service and email address has its own password.  

All About Data Packs

This information is not relevant to Liimitless data services. If you use up all your data, purchasing a Data Pack will remove speed shaping until that additional data has also been used up, or the next billing period begins. Data Packs do…

Understanding Charges & Payment Dates

Why was my payment taken before the due date? Direct debit payments are taken up to 3 working days before the due date to allow time for the payment to clear. For same-day invoice payments, please switch your payment method to a credit…

What happens if I cannot pay my invoice on time?

In the event that the scheduled payment for your invoice fails, a second payment attempt will be made on the following day. You don’t need to take action as long as your credit card/bank account has sufficient funds within 24 hours of the…

How to check your modem delivery status

Once your hardware has been dispatched, you’ll receive an email and/or SMS with a tracking number. Visit the StarTrack website. Enter your tracking number and click Track.

Connect Outstanding Requirements

If there is already an active phone and/or internet service at your property address, then to get the line transferred from the previous owner, we will need you to send us an email with:

How to view PDF files

Adobe Reader is the software required to view PDF files, such as your iiNet invoices, product guides, legal documents and more. The software is free to download.  

Credit Information Management Policy

This Personal Credit Information Management Policy of applies to individuals serviced by the iiNet Group (including iiNet, Westnet, Internode, TransACT, and Adam Internet). The personal information that we collect, disclose, hold and use…

Viewing connection history in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.