Accounts & Billing

Checking your data usage in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.

Obtaining your call history

If you've never logged into Toolbox before, please see An Introduction to Toolbox.

Viewing your Invoices in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.

Closing an Adam account or changing account ownership

Now that Adam Internet has closed, all remaining Adam services are taken care of by the parent company, iiNet. You may already have iiNet plans and products with your legacy Adam username. We understand that there's a wide range of…

Dual Account Customer FAQ

This article will help iiNet customers who have services across two billing systems understand the differences between their two iiNet accounts and how they can manage their services. We call these customers "dual account" customers.  …

Understanding Invoice Alignments & Prepayments

Invoice alignments make sure you're billed the correct rate for the exact days you had a particular plan or service. When you first order iiNet services, you make a prepayment for your monthly plan fees. This article will explain invoice…

iNet Ltd billing queries

From time to time, we receive queries about charges received from iNet Ltd, such as the example below:

Update payment details in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox. 

Rescheduling your NBN connection in Toolbox

This feature is available for NBN™ FTTB/FTTN/FTTC/FTTP & HFC only. If you have a different type of broadband, you'll need to contact us to reschedule. If you've never logged into Toolbox before, please see An Introduction to Toolbox.

How to pay or extend an invoice in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.