Accounts & Billing

Viewing your Invoices in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.

Closing an Adam account or changing account ownership

Now that Adam Internet has closed, all remaining Adam services are taken care of by the parent company, iiNet. You may already have iiNet plans and products with your legacy Adam username. We understand that there's a wide range of…

Dual Account Customer FAQ

This article will help iiNet customers who have services across two billing systems understand the differences between their two iiNet accounts and how they can manage their services. We call these customers "dual account" customers.  …

Understanding Invoice Alignments & Prepayments

Invoice alignments make sure you're billed the correct rate for the exact days you had a particular plan or service. When you first order iiNet services, you make a prepayment for your monthly plan fees. This article will explain invoice…

iNet Ltd billing queries

From time to time, we receive queries about charges received from iNet Ltd, such as the example below:

Update payment details in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox. 

Assistance for those facing domestic or family violence

If you’re experiencing domestic or family violence, we’re here to help. We understand that having access to communications can be vital for those who are experiencing or have been impacted by domestic or family violence. You can talk to…

Credits and Refunds Explained

If you believe you've found an error on your bill, please call us on 13 22 58 to discuss the matter as per our Complaint Handling Policy.   What is a credit? A credit is an amount of money added to your iiNet account by a Customer…

How to unsuspend iiNet services

iiNet services are typically only suspended in the following circumstances:

How to pay or extend an invoice in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.