Accounts & Billing

This article will explain the basics for Toolbox, our online account management tool. Select one of the links below to jump to a query:

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At iiNet, we understand that life can take unexpected turns. If you're facing financial hardship, we're here to help. It is free to make an application or enter any financial hardship arrangement. Our customers have the right apply for…

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Customers with a failed direct debit please note that payment will be automatically re-attempted once. It may take up to 3 business days for this payment to clear. If you've never logged into Toolbox before, please see An Introduction to…

A username is the label used to identify your account and/or services with iiNet. Each service that we sell has its own username – this is typically chosen when you sign up for that service, e.g. example123@iinet.net.au. If you only have…

You may need to lodge a Statutory Declaration form in the following situations:

Scammers use a wide variety of methods to impersonate legitimate businesses and organisations personal and private information. Known as phishing, these scam websites, emails and text messages can be difficult to spot. Try to look out for…

If you've never logged into Toolbox before, please see An Introduction to Toolbox.  To change your preferences (e.g. feedback survey subscriptions) please see Changing contact preferences in Toolbox.