Accounts & Billing

What happens if I cannot pay my invoice on time?

In the event that the scheduled payment for your invoice fails, a second payment attempt will be made on the following day. You don’t need to take action as long as your credit card/bank account has sufficient funds within 24 hours of the…

Supporting you during the COVID-19 outbreak

We’re working hard to ensure the wellbeing of both our customers and staff during these unprecedented times. It is a top priority of the iiNet team to offer the utmost support to you during the COVID-19 outbreak and ensure that your…

How to check your modem delivery status

Once your hardware has been dispatched, you’ll receive an email and/or SMS with a tracking number. Visit the StarTrack website. Enter your tracking number and click Track.

Relief Assistance for customers affected by the Australian bushfires

The iiNet Group is offering relief assistance for customers affected by the recent bushfires across Australia. If you have been affected by the Australian bushfires, please do not hesitate to contact us to discuss how we can help you make…

Voice ID check FAQ

iiNet launched a voice authentication system (Voice ID check) in June 2014 to offer a faster, more secure alternative to the traditional 9-point ID check.  

Connect Outstanding Requirements

If there is already an active phone and/or internet service at your property address, then to get the line transferred from the previous owner, we will need you to send us an email with:

How to view PDF files

Adobe Reader is the software required to view PDF files, such as your iiNet invoices, product guides, legal documents and more. The software is free to download.  

Credit Information Management Policy

This Personal Credit Information Management Policy of applies to individuals serviced by the iiNet Group (including iiNet, Westnet, Internode, TransACT, and Adam Internet). The personal information that we collect, disclose, hold and use…

Viewing connection history in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.  

Additional iiNet Email Addresses

If you've never logged into Toolbox before, please see An Introduction to Toolbox.   How to add an iiNet email address You may have up to 9 additional iiNet mailboxes at no extra cost (NBN™ services may allow up to 19 additional…