At iiNet, we understand that life can take unexpected turns. If you're facing financial hardship, we're here to help.
It is free to make an application or enter any financial hardship arrangement. Our customers have the right apply for…
It’s easy to update your payment details in Toolbox. Your payment details will be used to auto-pay your iiNet invoice each month.
Important: If you have an overdue invoice, saving new payment details will trigger an automatic payment, so…
You can make a payment at any time in Toolbox. If you don't have an outstanding invoice, then any amount you pay will become a credit on your iiNet account to be used on future invoices.
Never logged into Toolbox before? Check out An…
Here's what you need to know about iiNet usernames.
Select one of the links below to jump to a query:
What is an iiNet username?
Where can I find my iiNet username?
How do I get access to a lost account?
There is a wide variety of methods that scammers can use to impersonate legitimate businesses to try and gain access to your personal information. This is known as phishing and can be difficult to spot.
"Warning Suspected Scam" banner…
You can update your contact details, add new contacts or remove existing contacts at any time in My Account. You can also change your contact preferences.
Important: If you're updating your address because you're moving home, please…
If you already know the password for your iiNet account, you can change it at any time in Toolbox.
Forgot your password? Please see How to reset a forgotten password instead.
If you use up all your data, purchasing a Data Pack will remove speed shaping until that additional data has also been used up, or the next billing period begins. Data Packs do not roll over to the next billing month if the data isn't used…
"Connect Outstanding" means your iiNet order is blocked because there's already an active phone or internet service at your address.
To get the service transferred from the previous owner, we'll need you to send us Proof of Occupancy.…