Accounts & Billing

Introduction to Toolbox

This article will explain the following basics for Toolbox, our online account management tool: Logging in to Toolbox How to navigate the Toolbox layout Simply follow the steps below, or watch the video:

How to reset a forgotten password

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Financial Hardship Policy

This document will explain the options available to “consumer” customers within the iiNet Group (including iiNet, TransACT, and Adam Internet) who are experiencing genuine Financial Hardship. If you have been affected by a Natural…

Update payment details in Toolbox

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Make a one-off payment in Toolbox

Customers with a failed direct debit please note that payment will be automatically re-attempted once. It may take up to 3 business days for this payment to clear. If you've never logged into Toolbox before, please see An Introduction to…

All about usernames

A username is the label used to identify your account and/or services with iiNet. Each service that we sell has its own username – this is typically chosen when you sign up for that service, e.g. example123@iinet.net.au. If you only have…

How to Lodge a Statutory Declaration Form

You may need to lodge a Statutory Declaration form in the following situations:

Scams and Hoaxes

Scammers use a wide variety of methods to impersonate legitimate businesses and organisations personal and private information. Known as phishing, these scam websites, emails and text messages can be difficult to spot. Try to look out for…

Update your contact details in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.  To change your preferences (e.g. feedback survey subscriptions) please see Changing contact preferences in Toolbox.