At iiNet, we understand that life can take unexpected turns. If you're facing financial hardship, we're here to help.
It is free to make an application or enter any financial hardship arrangement. Our customers have the right apply for…
It’s easy to update your payment details in Toolbox. Your payment details will be used to auto-pay your iiNet invoice each month.
Important: If you have an overdue invoice, saving new payment details will trigger an automatic payment, so…
You can make a payment at any time in Toolbox. If you don't have an outstanding invoice, then any amount you pay will become a credit on your iiNet account to be used on future invoices.
Never logged into Toolbox before? Check out An…
Here's what you need to know about iiNet usernames.
Select one of the links below to jump to a query:
What is an iiNet username?
Where can I find my iiNet username?
How do I get access to a lost account?
You may need to lodge a Statutory Declaration form in the following situations:
Someone else’s services are already connected at a property you own or rent (preventing you from getting services connected to that address).
You need to…
There is a wide variety of methods that scammers can use to impersonate legitimate businesses to try and gain access to your personal information. This is known as phishing and can be difficult to spot.
"Warning Suspected Scam" banner…
You can update your contact details, add new contacts or remove existing contacts at any time in My Account. You can also change your contact preferences.
Important: If you're updating your address because you're moving home, please…
If you already know the password for your iiNet account, you can change it at any time in Toolbox.
Forgot your password? Please see How to reset a forgotten password instead.
Your iiNet password is used to log into Toolbox, and it needs to meet these guidelines:
8 to 15 characters long
Have a lowercase letter
Have an uppercase letter
Contain a number (0-9)
Cannot be based on your username
Cannot contain…