Accounts & Billing

How to Lodge a Statutory Declaration Form

You may need to lodge a Statutory Declaration form in the following situations:

Scams and Hoaxes

Scammers use a wide variety of methods to impersonate legitimate businesses and organisations personal and private information. Known as phishing, these scam websites, emails and text messages can be difficult to spot. Try to look out for…

Update your contact details in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.  To change your preferences (e.g. feedback survey subscriptions) please see Changing contact preferences in Toolbox.

Change your password in Toolbox

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Password Policy

Your iiNet password is used to log in to your Toolbox or Webmail, and verify your identity. Each iiNet internet service and email address has its own password.  

All About Data Packs

This information is not relevant to Liimitless data services. If you use up all your data, purchasing a Data Pack will remove speed shaping until that additional data has also been used up, or the next billing period begins. Data Packs do…

Understanding Charges & Payment Dates

Why was my payment taken before the due date? Direct debit payments are taken up to 3 working days before the due date to allow time for the payment to clear. For same-day invoice payments, please switch your payment method to a credit…

What happens if I cannot pay my invoice on time?

In the event that the scheduled payment for your invoice fails, a second payment attempt will be made on the following day. You don’t need to take action as long as your credit card/bank account has sufficient funds within 24 hours of the…

Supporting you during the COVID-19 outbreak

We’re working hard to ensure the wellbeing of both our customers and staff during these unprecedented times. It is a top priority of the iiNet team to offer the utmost support to you during the COVID-19 outbreak and ensure that your…

How to check your modem delivery status

Once your hardware has been dispatched, you’ll receive an email and/or SMS with a tracking number. Visit the StarTrack website. Enter your tracking number and click Track.