All about usernames
Here's what you need to know about iiNet usernames.
Select one of the links below to jump to a query:
- What is an iiNet username?
- Where can I find my iiNet username?
- How do I get access to a lost account?
What is an iiNet username?
Your iiNet username helps us identify your iiNet service. You also use it to log into Toolbox.
Usernames are 8-15 characters long, lower case and must contain at least one letter.
Older iiNet usernames may include a domain name, e.g. "example123@iinet.net.au". You don't need to include the "@iinet.net.au" part unless specifically advised by our Support Team.
iiNet usernames can't be changed.
Where can I find my iiNet username?
Your iiNet username will be included in any emails and/or SMS we send you about your iiNet service, and on your iiNet invoices.
How do I get access to a lost account?
If you can't access your account due to a forgotten username or password, or you need to take over an account via Power of Attorney, please call us on 13 22 58.