How to reset password for your iiNet login

If you've forgotten your password or your iiNet login doesn't work for you, here's how to reset your iiNet password.

1. Go to: http://iinet.net.au/password/ 
2. Enter your Username, Date of Birth and the Mobile Number listed on your iiNet account.
3. Select Recover Password to receive a password reset email. This will be sent to the email address listed on your iiNet account.
   
4. If you don't know or have a mobile number listed on your iiNet account, select Don't know this mobile number?
   
5. Enter your Username and Date of Birth, then select either I pay by credit card OR I pay by direct debit.
   - For "I pay by credit card", enter the Partial Credit Card Number and Card Expiry for the credit card linked to your iiNet account.
   - For "I pay by direct debit", enter the Account Number and BSB for the bank account linked to your iiNet account.
6. Select Recover Password to receive a password reset email.
   
7. If you can't reset your password or you need to take over an account via Power of Attorney, call us on 13 22 58 and we'll help you.
    
   Note: If you exceed the limit of unsuccessful attempts for an iiNet login, you'll be barred from using the password reset tool for that username (or for any username on that specific computer) for 24 hours. For security reasons, we must limit the number of password reset attempts by username as well as by the specific computer being used to reset it.

   If you are using a work computer or non-iiNet internet connection, you may be behind a firewall. That means our system can mistake your computer for another computer that is also behind the same firewall. It doesn't mean that someone has reset your password, but it does mean that you can't use the reset tool from that computer until later.