Accounts & Billing

All about usernames

A username is the label used to identify your account and/or services with iiNet. Each service that we sell has its own username – this is typically chosen when you sign up for that service. All internet service usernames are also…

Reporting Phishing Emails

This article will show you how to report Phishing Scams. Jump to a section:

How to Lodge a Statutory Declaration Form

You may need to lodge a Statutory Declaration form in the following situations:

Scam emails and phishing

If you've received a suspicious email, see How to Report Phishing Scams. Jump to a section:

Update your contact details in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.  To change your preferences (e.g. feedback survey subscriptions) please see Changing contact preferences in Toolbox.

Change your password in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox. If you've forgotten your password, please see How to retrieve a forgotten password.  

Password Policy

Your iiNet password is used to log in to your Toolbox or Webmail, and verify your identity. Each iiNet internet service and email address has its own password.  

All About Data Packs

This information is not relevant to Liimitless data services. If you use up all your data, purchasing a Data Pack will remove speed shaping until that additional data has also been used up, or the next billing period begins. Data Packs do…

Understanding Charges & Payment Dates

Why was my payment taken before the due date? Direct debit payments are taken up to 3 working days before the due date to allow time for the payment to clear. For same-day invoice payments, please switch your payment method to a credit…

Billing FAQ

How do I add an authorised representative on my account? iiNet has different types of Account Contacts with varying levels of authority on the account. Please see Updating your contact details in Toolbox to add, edit or remove account…