If you have multiple accounts with iiNet, you can link your accounts together and manage them using a single login.
Note: When you order more iiNet services using your existing iiNet username, the account for your new services will be…
Fraud
We take fraud seriously at iiNet, and we’re committed to helping you if you suspect that you’ve been a victim of fraud.
Online fraud generally involves phishing, which as an attempt to get private or personal details by pretending…
iiNet understands the importance of staying connected when you've been affected by a natural disaster such as bushfire or flood.
In addition to assistance offered under our Financial Hardship Policy, options available to affected…
If you've never logged into Toolbox before, please see An Introduction to Toolbox.
If you've forgotten your password, please see How to retrieve a forgotten password.
Currently, only NBN broadband services may be relocated in Toolbox. If you have another type of broadband service, please call us on 1300 541 714 to lodge a relocation.
Why was my payment taken before the due date?
Direct debit payments are taken up to 3 working days before the due date to allow time for the payment to clear.
For same-day invoice payments, please switch your payment method to a credit…
This article will explain the following basics for Toolbox, our online account management tool:
Logging in to Toolbox
How to navigate the Toolbox layout
Simply follow the steps below, or watch the video: