Accounts & Billing

Managing an account following a bereavement

We’re sorry for your loss and we would like to make managing their account with us as simple as possible. How to close an account and/or transfer ownership of services If the account holder has passed away, please call us on 13 22 58 and…

Using a Power of Attorney to act on behalf of an account holder

You can make enquiries and changes on behalf of the account holder if you have been granted Power of Attorney to act for the account holder. For us to grant you access to the account as an authorised third party, you’ll need to provide the…

How to link your accounts

If you have multiple accounts with iiNet, you can link your accounts together and manage them using a single login. Note: When you order more iiNet services using your existing iiNet username, the account for your new services will be…

Fraud Assistance

We take fraud seriously at iiNet, and we’re committed to helping you if you suspect that you’ve been a victim of fraud. Online fraud generally involves phishing, which as an attempt to get private or personal details by pretending to be a…

Natural Disaster Support

iiNet understands the importance of staying connected when you've been affected by a natural disaster such as bushfire or flood. In addition to assistance offered under our Financial Hardship Policy, options available to affected…

Change your additional mailbox password in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox. If you've forgotten your Toolbox password, please see How to retrieve a forgotten password.  

Lodge a relocation in Toolbox

Currently, only nbn services may be relocated in Toolbox. If you have another type of broadband service, please call us on 1300 541 714 to lodge a relocation.

Understanding Charges & Payment Dates

Why was my payment taken before the due date? Direct debit payments are taken up to 3 working days before the due date to allow time for the payment to clear. For same-day invoice payments, please switch your payment method to a credit…