Natural Disaster Support

iiNet understands the importance of staying connected when you've been affected by a natural disaster such as bushfire or flood.

In addition to assistance offered under our Financial Hardship Policy, options available to affected customers include:

  • Free connection to alternative premises/accommodation while your home is uninhabitable;
  • Free installation of any broadband service (including modem and delivery) at your new premises within 12 months with no change to contract (if relevant);
  • The temporary plan downgrade, suspension or cancellation of any broadband service (without penalty);
  • Waived additional Mobile Data Block fees on iiNet 4G Mobile plans;
  • A free replacement modem for your iiNet broadband service.
  • Retain your iiNet mailbox for free for 12 months.

To request assistance or discuss options available to you, please call us on 13 22 58 or make an online enquiry.

Was this information helpful?

Why was it not helpful?

Please select an option





Thank you for your feedback.