Natural Disaster Support

iiNet understands the importance of staying connected when you've been affected by a natural disaster such as bushfire or flood.

In addition to assistance offered under our Financial Hardship Policy, options available to affected customers include:

  • Free connection to alternative premises/accommodation while your home is uninhabitable;
  • Free installation of any broadband service (including modem and delivery) at your new premises within 12 months with no change to contract (if relevant);
  • The temporary plan downgrade, suspension or cancellation of any broadband service (without penalty);
  • Waived additional Mobile Data Block fees on iiNet 4G Mobile plans;
  • A free replacement modem for your iiNet broadband service.
  • Retain your iiNet mailbox for free for 12 months.

To request assistance or discuss options available to you, please call us on 13 22 58 or make an online enquiry.