Relocations FAQ

When you move, we help you relocate your iiNet services to your new address.

 

MOVING MADE EASY
SAVE ON FEES
FLEXIBILITY
- Keep your home phone number and iiNet email address
- Awesome service from our specialised Movers Team
- Waived contract break fees when you relocate
- No lock-in contracts
- Change your plan when you need to

When to contact us about moving house

Once you know the date(s) you’ll be moving out of your current address and into the new one, please lodge a relocation in Toolbox or call us on 1300 541 714.

It's best to get the ball rolling at least 2-3 weeks before your moving date.

Important things to note

  • If you have iiNet ADSL2+ broadband but your Home Phone isn’t provided by iiNet, you’ll need to confirm that your Home Phone (landline) is active at your new address before we can relocate your ADSL2+ broadband service.
  • Relocation work that requires a technician to visit your address cannot commence until you have the keys to your new property.

 

Save money when you relocate your iiNet broadband

When you relocate your existing iiNet broadband service, you'll pay no contract break fees for your existing contract.

Relocations incur standard broadband activation fees, which vary according to the type of internet being connected at your new address:

Service type
Broadband activation fee
No lock-in contract
6-month broadband contract
NBN™ Nil Nil
ADSL2+ Nil N/A
Naked DSL $59.99 N/A
iiNet ULTRA Broadband Cable $59.99 N/A
iiNet ULTRA Broadband VDSL2 $59.99 N/A
iiNet ULTRA Broadband FTTB $99.95 Nil
OptiComm Fibre & Places Victoria Fibre $79.00 N/A

Please note: These fees are applicable to Residential services only. Please call 13 86 89 to enquire about relocation for Business services.

Other standard connection fees may apply:

  • If you are moving to a newly developed NBN™ estate, NBN Co may charge a New Development fee of $300.
  • If you're getting ADSL2+ or Naked DSL, in the event that a Home Phone line must be installed or re-activated at your new address, iiNet discounts the New Line Connection Fee/Line Re-activation Fee by up to $200 to just $99.
  • A standard Home Phone (landline) activation costs $59.00.

 

Service type Estimated timeframes*
NBN™ Up to 2 working days after connection appointment (appointments subject to technician availability)**
Home Phone where an active phone line is already present at new address Up to 2 working days of disconnection from current address
Home Phone where a new landline must be installed at new address (urban areas) Up to 5 working days of disconnection from current address
Home Phone where a new landline must be installed at new address (major rural areas) Up to 10 working days of disconnection from current address
Home Phone where a new landline must be installed at new address (minor rural & remote areas) Up to 15 working days of disconnection from current address
ADSL2+ (note that Home Phone must be connected before ADSL2+ connection may proceed) Up to 10 working days
Naked DSL Up to 20 working days
iiNet ULTRA Broadband Cable Up to 14 working days
iiNet ULTRA Broadband VDSL2 Appointment booked within 7 working days, connection occurs on appointment day
iiNet ULTRA Broadband FTTB Up to 20 working days
OptiComm Fibre Up to 10 working days if established infrastructure is present**
Places Victoria Fibre Up to 4 weeks if established infrastructure is present and appointment is required**

*Actual timeframes may differ based on external factors, technician availability and workload.
** If no infrastructure has been previously established at the new address, timeframes are subject to technician availability and installation requirements from our wholesaler. Non-standard installations may attract additional costs from our wholesaler - the technician will be able to quote these costs if applicable.

IMPORTANT: If a previous tenant/owner has left an active phone service at your new address, we may not legally proceed with your relocation until that active service has been cancelled or relocated, or you have supplied us with Proof of Occupancy documents. Learn more.

 

You can keep your phone number in the vast majority of cases, except where:

  • It's a landline number attached to a specific telephone exchange and you move to an address that’s serviced by a different telephone exchange
  • You move to a different geographical call zone/area code, e.g. interstate.

We'll check if keeping your number is possible when you lodge your relocation.

 

Sadly, we can't provide telecommunications services outside of Australia. Please see this advice on closing your account.

For temporary overseas trips, we can help determine if keeping your account active for the duration of your trip would be more convenient and cost-effective than closing your account and re-opening it upon your return.