Relocations FAQ
When you move, we can help you relocate your iiNet services to your new address.
The benefits of moving with iiNet
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- Awesome service from our specialised Movers Team |
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- Change your plan whenever you need to |
When to contact us about moving house
Once you know the date(s) you’ll be moving out of your current address and into the new one, please lodge a relocation in Toolbox or call us on 1300 541 714.
It's best to get the ball rolling at least 2-3 weeks before your moving date.
Please note: Relocation work that requires a technician to visit your address cannot commence until you have the keys to your new property.
Relocation fees
Save money when you relocate your iiNet broadband
When you relocate your existing iiNet broadband service, you'll pay no contract break fees for your existing contract.
Relocations incur standard broadband activation fees, which vary according to the type of internet being connected at your new address:
| Service type |
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| nbn | Nil^ | Nil^ |
| Home Wireless Broadband | Nil | N/A |
| 5G Home Broadband | Nil | N/A |
| ULTRA Broadband Cable | Nil | N/A |
| ULTRA Broadband VDSL2 | Nil | N/A |
| ULTRA Broadband FTTB | Nil | N/A |
| OptiComm Fibre (FTTH) | $79.00 | N/A |
^If you are moving to a newly developed nbn estate, nbn® may charge a New Development fee of $300.
Relocation timeframes
| Service type | Estimated timeframes* |
| nbn | Up to 2 working days after connection appointment (appointments subject to technician availability)** |
| Home Wireless Broadband | Up to 5 working days for modem delivery (if required) |
| 5G Home Broadband | Up to 5 working days for modem delivery (if required) |
| ULTRA Broadband Cable | Up to 14 working days |
| ULTRA Broadband VDSL2 | Appointment booked within 7 working days, connection occurs on appointment day |
| ULTRA Broadband FTTB | Up to 20 working days |
| OptiComm Fibre | Up to 10 working days if established infrastructure is present** |
*Actual timeframes may differ based on external factors, technician availability and workload.
** If no infrastructure has been previously established at the new address, timeframes are subject to technician availability and installation requirements from our wholesaler. Non-standard installations may attract additional costs from our wholesaler - the technician will be able to quote these costs if applicable.
IMPORTANT: If a previous tenant/owner has left an active phone service at your new address, we may not legally proceed with your relocation until that active service has been cancelled or relocated, or you have supplied us with Proof of Occupancy documents. Learn more.
What should I do with my existing nbn® equipment?
- When you move, you should leave any nbn-branded equipment behind, including any power supply cords or other cabling.
- Once it’s been installed, nbn equipment must remain at that address - it won’t work at your new address.
- We’ll make sure you have everything you need at your new place. If any equipment is missing, we’ll help organise a replacement.
Keeping your phone number
You can keep your phone number in the vast majority of cases, except where:
- It's a landline number attached to a specific telephone exchange and you move to an address that’s serviced by a different telephone exchange
- You move to a different geographical call zone/area code, e.g. interstate.
We'll check if keeping your number is possible when you lodge your relocation.
Moving overseas permanently?
Sadly, we can't provide telecommunications services outside of Australia. Please see this advice on closing your account.
For temporary overseas trips, we can help determine if keeping your account active for the duration of your trip would be more convenient and cost-effective than closing your account and re-opening it upon your return.