As an administrator of your iiNet Business Cloud organisation you can reset/change the operating system password on a virtual machine.

You can change passwords from within the operating system (i.e. typing 'passwd' from the terminal on a Linux machine), or from vCloud Director itself. In order to change the password in vCloud Director, the virtual machine needs to be powered off first.

 

1. Login to VMware vCloud Director at your iiNet Business Cloud URL (emailed to you after signup).
2. Click My Cloud.
3. In the left pane, click VMs. Alternatively, click on vApps and switch to the Virtual Machines tab.
   
4. Select a virtual machine, right-click and Power off. The status will indicate that the machine is shutting down. When the virtual machine is off, right click it again and select Properties.
   
5. On the Guest OS Customisation tab, select the Enable guest customisation check box.
   
6. Ensure the Allow local administrator password box is ticked.
7. Select Auto generate password, or select Specify password to enter your own custom password into the text box.
8. To require all administrators to change their password once they log in for the first time, make sure the Require administrator to change password on first login box is ticked. Administrators need to know the original password in order to set their own password.
9. Click OK to finish. You may need to log in with the old password and restart your virtual machine in order for the new password to take effect.

If the new password still does not work

You may need to force the re-customisation of the virtual machine by following these instructions:

1. Click My Cloud.
2. In vApps, select a vApp, right-click, and select Open. Ensure the virtual machine is powered off.
3. On the Virtual Machines tab, select a virtual machine, right-click, and select Power On and Force Re-customisation.
   

iiNet Data Upload allows you to send us your data on an external storage device, and we will take care of the transfer for you. This means no long waits for huge data transfers, and no strain on your connection running full bore for weeks at a time. Once we've uploaded your data to your Business Cloud network, you'll be able to start using it immediately, and we'll send the storage device back to you. iiNet Data Upload is the affordable and time-saving way to move large quantities of data from your local network to your cloud without any hassle.

iiNet Data Upload Procedure

1. Get your data on to an external hard drive. We accept any USB 2.0 or 3.0 external hard drive in it's own enclosure.
2. Print and fill out this form, and send it with your device.
3. Send the drive to us via courier or registered post. Our address is;

   ATTN: iiNet Hosting
   Level 2 Reception,
   502 Hay Street,
   Subiaco 6008

4. iiNet uploads your data within 5 days of receiving the device.
5. We will return your storage device to you via Australia Post - this is included in the price.

Terms, Conditions and Pricing

By sending us your device, you agree to these terms:

• We accept devices in external enclosures with either USB 2.0 or USB 3.0 interfaces. At this stage we are not accepting eSATA, Firewire or other port interfaces.
• We accept Data that is encrypted - it is a highly recommended way to deliver data.
• Supported file systems are HFS (Mac), ext (Linux), FAT32 & NTFS (Windows).
• $75 AUD (ex. GST) per Device plus $2.50 AUD per data-loading hour or part thereof.
• We strongly recommend a copy of your data is backed up before shipping the device to iiNet.
• iiNet is not liable for any damages associated with loss, inadvertent disclosure of data or loss or damage to the device whilst the device is in transit or in our possession.
• If iiNet is unable to upload your data due to your device being damaged in transit, corruption of data or other reasons beyond our control, we will notify you promptly. You will only be charged a nominal administration fee to cover return shipping costs, should you wish to have the damaged device returned to you.
• If your device is lost or damaged in transit, it remains your responsibility to follow up with your delivery service.
• If sending your device from a location outside of Australia, you remain responsible for compliance with applicable export and import laws and payment of any applicable duties.
• Standard return shipping costs within Australia are be included in the initial fee, however any requested extras on return (such as a specific courier or non-standard postal option) will be billed to your account, in accordance with these terms and conditions.

The intent of this list is to provide the raw information needed for configuring advanced firewalls, usually in a business or complex network setup. This information is usually not required for residential products.

 

IP Address Ranges

For continued operation of your voice services, all of the IP addresses below must be added to your firewall configuration.

iiNet utilizes automatic failover to the next available cluster during times maintenance and faults, therefore your equipment will need to be able to connect all the clusters at any time to maintain reliability.

Service/Locations	IP Subnets (CIDR)	IP Network Range
National Services (Session Balancing)	203.173.44.0/24	203.173.44.0 - 203.173.44.255
Brisbane Network (Signalling & Media)	203.55.228.192/26	203.55.228.192 - 203.55.228.255
Sydney SBC Cluster (Signalling & Media)	203.55.231.192/26	203.55.231.192 - 203.55.231.255
Melbourne SBC Cluster (Signalling & Media)	203.55.229.192/26	203.55.229.192 - 203.55.229.255
Adelaide SBC Cluster (Signalling & Media)	203.2.134.0/25	203.2.134.0 - 203.2.134.127
Perth SBC Cluster (Signalling & Media)	203.59.49.0/26	203.59.49.0 - 203.59.49.63
Configuration and Firmware (Business Voice services)	203.55.231.64/27 203.206.62.0/27
DNS Servers (for iiNet Internet Customers)	203.0.178.191 203.215.29.191	203.0.178.191 203.215.29.191
NTP Server (Time Sync) (for iiNet Internet Customers)	203.0.178.191	203.0.178.191

Note: The Config/Firmware download servers may automatically redirect customer equipment to the vendor website for firmware download.

Protocols and Ports

Protocol Name	UDP/TCP	Ports used by Protocol
SIP (VoIP Signalling)	Both UDP & TCP	5060, 5061 & 5070
RTP (VoIP Audio/Video)	UDP Only	15000-49999
DNS	Both UDP & TCP	53
NTP (Time Sync)	UDP Only	123
Configuration and Firmware (Business Voice services)	TCP Only	80 & 443

Note: This information is subject to change without notice, however we will endeavor to keep this page up-to-date.

Example configuration

This example can be integrated into your existing firewall configuration if suitable. Ensure you test these comprehensively prior to implementation, and consult with your IT Security staff/consultants to assist with integration if you are unsure of how to use these, or the wider implications of their use.

Please note: iiNet does not recommend, endorse, or support the configuration example.

This information is not relevant to Liimitless data services.

If you use up all your data, purchasing a Data Pack will remove speed shaping until that additional data has also been used up, or the next billing period begins. Data Packs do not roll over to the next billing month if the data isn't used up.

 

Plans eligible for Data Packs

Data Packs may be purchased for the following plans (both Residential and Business):

• Grandfathered Off-net ADSL2+
• Current & Grandfathered NBN™ Fibre (FTTB/FTTN/FTTP/FTTC & HFC) & NBN™ Fixed Wireless
• Current & Grandfathered OptiComm and Places Victoria Fibre to the Home (FTTH)
• Current & Grandfathered iiNet VDSL2
• Current & Grandfathered iiNet Cable (HFC)

These plans are ineligible:

• 5G Home Broadband
• Home Wireless Broadband
• Mobile Broadband and Mobile Voice
• SHDSL
• NBN™ Satellite
• South Brisbane Fibre customers
• Corporate Fibre Business services

 

Available Data Packs

• 10GB for $10
• 20GB for $15
• 50GB for $30
• 100GB for $50
• 200GB for $80

 

How to buy a Data Pack in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.

1. Log in to Toolbox.
2. Click Add a data pack in the Broadband panel on your dashboard.
3. Alternatively, you can select My Products. If you're on a mobile device and you don't see this option, click the grey square with three lines to show the navigation menu.
4. Select Broadband.
5. If you have more than one internet service, make sure the right username is selected from the Product drop-down menu.
6. Select Purchase a data pack from the Actions menu. If you're on a mobile device and you don't see the Actions menu, click the grey bar labelled Broadband actions to show it.
7. Select the type of quota you wish to apply the Data Pack to (anytime, peak or off-peak depending on your broadband plan).
8. You'll see a list of available Data Packs. Select the Data Pack you want by clicking on it. Please note that you can't buy a Data Pack large enough to put your usage in the negative (e.g. if your usage is 44GB, you won't see a 50GB Data Pack available).
9. Click Purchase data pack to finish. The charge for your data pack will appear on your next invoice.
10. Once your data pack has been purchased, your usage should be reduced and your broadband speed should be unshaped within one hour. If you're still experiencing shaped speeds after this time, please try restarting your modem.

If you can't view the PDF files, you may need to install Adobe Reader.

You can also watch Fetch setup videos on the Fetch website.

Fetch 3.30 UI Guide

• Fetch 3.30 UI Guide

Fetch Mini 4K (Current)

• Fetch Mini 4K Quick Setup Guide
• Fetch Mini 4K User Guide

Fetch Mighty (Current)

• Fetch Mighty Quick Setup Guide
• Fetch Mighty User Guide

Fetch Mini

• Fetch Mini Quick Setup Guide
• Fetch Mini User Guide

Fetch User Interface Guide

• Fetch User Interface Guide

Fetch Mobile Companion App

• Mobile Companion App guide

Fetch Multiroom

• Multiroom User Guide

Fetch Remote

• Universal Remote Guide
• Universal Codes listed by TV Brand
• Universal Codes listed by DVD Brand

Other Fetch Features

• Fetch My Media Hub Quick Start Guide - USB Devices
• Fetch My Media Hub Quick Start Guide - Media Servers

iiNet maintains a presence on many social media channels, including Twitter. (@iiNet).

On occasion we may ask you to email us some specific details about your account in order to assist you with a query - these requests will come from the verified @iiNet account and the email contact address is iiOnline@iinet.net.au

Tweets coming from accounts other than the @iiNet account are entirely the opinion of the author and not representative of iiNet's position or beliefs. For iiNet specific queries, we recommend Tweeting at the @iiNet account for the most efficient turnaround time as many individuals use social media in their spare time and may not currently be at work.

For detailed queries, we recommend calling or emailing one of our customer service centers. If you need to make a complaint, please see our Complaint Handling Policy.

We keep a copy of your interactions with us via social media to assist us in meeting our commitment of excellent customer service. For more information, have a read of our privacy statement.

iiNet Business Cloud allows you to configure network services such as DHCP, firewalls, network address translation (NAT), VPN and static routing for your organisation's network.

Some basic network configuration on your part will be required before your virtual machine(s) will be accessible externally. We have provided instructions for a simple network setup below.

To configure your network in your Business Cloud you will first need to first follow these steps to access the Edge Gateway Services. All other menu options will need you first get to this area before progressing.

Please note: your Business Cloud network configuration is your responsibility and isn't supported by our Hosting team.

 

Accessing Edge Gateway Services

1. Log in using your organisation's login credentials.
2. Click Administration.
3. Click Virtual Datacenters in the left-hand column.
4. Double click on your organisation's VDC. 
   
5. Once you have entered your VDC, click the Edge Gateways tab.
6. Right click on your External Network (NAT) and select Edge Gateway Services. 
   

Setting Up NAT Rules

Business Cloud makes extensive use of Network Address Translation (NAT) to connect the Virtual Machines to the internet. This means that even though you may only have one external IP address, you may be able to have several servers sitting behind the one IP address doing different tasks. In our Business Cloud environment, rules can be setup for outbound and inbound traffic.

Once you have entered the Edge Gateway Services screen:

1. Select the NAT tab (marked as 1 in the example below).
2. Add the rules via selecting the Add SNAT... and Add DNAT... buttons near the bottom of the new screen (marked as 2 in the example below).

SNAT (Source NAT) is used for traffic leaving the VMs to the Internet and DNAT (Destination NAT) is for traffic heading towards the virtual machines from the Internet.

Outbound NAT Rules (SNAT)

To set up an Outbound NAT rule to allow your machines to contact the Internet:

1. Click Add SNAT... (shown in the example above).
2. Ensure the Applied on: section is set to either "External-203.217.0.0/23" or "External-202.59.99.0/23". Which one is visible will depend on what External IP Address you have been assigned.
3. For Description, entera short description of what this rule will be doing. In the example below, a description of "All outbound via 202.59.xxx.xxx" would detail exactly what the rule is doing.
4. The Original (Internal) source IP/Range is the IP or range of the internal network the VM is attached to. As it suggests, this can be a range (192.168.0.2-192.168.0.15) or a single IP (192.168.0.3). In the example below the range specified (192.168.0.2-192.168.0.255) covers any VMs that get created meaning that all VMs will be able to access the Internet showing their External IP.
5. Translated (External) source IP/Range. This will need to be one of the IP addresses that get assigned to your Business Cloud by us.
6. Clicking Ok on the mini window will add the rule to the NAT table and then clicking Ok on the configure services window will apply any new rules added (or remove rules removed). 
   

Inbound NAT Rules (DNAT)

Adding inbound NAT rules is similar to adding outbound NAT rules, except it has the added bonus of being able to specify ports.

If you are familiar with port forwarding, this is essentially what inbound NAT rules can do.

Below we will run through two examples of NAT rules for inbound traffic.

• One that will allow all traffic going to one your assigned external IP addresses to be passed to a specific VM.
• One that will just allow Remote Desktop traffic to a VM (recommended).

Allow All Traffic

IMPORTANT: This is the riskiest setup you can use for NAT as it allows all traffic going to your external IP to reach your VM. This setup is NOT recommended unless you are comfortable with this and you're confident in the firewall rules that have been installed and configured on your VM.

It is recommended to only use this as a temporary measure to access your VM or services on the VM while adding other NAT rules.

1. Applied on section is set to the correct option, either External-203.217.0.0/23 or External-202.59.99.0/23.
2. Description is again just a short line to detail what the rule does (optional).
3. Original (External) IP/Range is the external IP assigned to you by us, in this case 202.59.xxx.xxx.
4. Protocol is what protocol (TCP/UDP/ICMP/Any) the expected traffic is running on. ANY will allow all three protocols through. By selecting ANY you will be unable to specify a port or an ICMP type.
5. Translated (Internal) IP/range of the VM. It is recommended that you only use a single IP address in this field. Again as we have selected ANY in the protocol section we are unable to select a Translated port.
6. Clicking OK on the above will rule with add it to the table and click OK on configure services will apply the rules.

Allow Specific Traffic

This is the recommended method for setting up inbound NAT rules. It will allow you to point and limit traffic as you please, Even if you have one external IP address you can host several servers doing different things. For example, have one server hosting website, one server hosting emails and one server acting as a name server. This works by pointing traffic heading to a specific port to a specific server.

In the above example we are allowing Remote Desktop access to the server with an Internal IP of 192.168.0.5. Remote desktop utilizes the TCP protocol on port 3389.

Below we are again working with Remote Desktop and already have one rule setup for 3389. We did not want to change the port it uses on the server so we are using the NAT rules to do it for us. We are pointing port 3390 on the same IP to point to port 3389 on a different virtual machine.

Firewall Setup

The Firewall tab is located next to the NAT tab.

The firewall is run on a simulated router between your VMs and the Internet and will need to be setup along side the NAT rules above if you wish to leave it enabled.

Like NAT the firewall also has inbound and outbound rules. When creating rules, you will need to remember that for inbound, the target will need to be your external IP where as outbound the source will need to be an internal IP.

In the image below, we will be allowing all inbound traffic to our 202.59.xxx.xxx IP on port 80 to be allowed.

In the above screenshot, we have set the Source to External as we want all external traffic to be allowed through. This can be set to limit to a single IP or an IP Range.

In most inbound firewall rules, the Source Port will nearly always be set to any.

The Destination is our external IP address and the Destination Port is 80 (HTTP/Web).

Configuring site-to-site VPN

This section was written for the older vCloud Director.

The site-to-site VPN feature allows you to connect your vCloud network to another network. This is not a client-to-server tunnel (which could be accomplished via other means, such as OpenVPN), but the joining of the networks into one, to allow the secure transfer of information and sharing of resources.

1. Go to Administration. Under the Cloud Resources menu, click on Networks. 
   
2. Right-click the network you want to connect via VPN and choose Configure Services. 
   

3. Tick the box Enable site-to-site VPN and click on Add.

   
4. Name your VPN tunnel. You can now choose between the following three options:

   - A network in another organization - i.e. a different Business Cloud account. You will need the login details for the second account.
   - A remote network in this organizations - another network setup you already have in the existing Business Cloud account.
   - A remote network - an external, non-vCloud network that has similar VPN capabilities. In this example, a remote network was chosen.

   
5. Fill in the following details: Peer IP address: the external IP address of the other network, Peer gateway: the default gateway of the other network, Peer subnet mask.
6. Check the box Show key. You can either copy the key to use with the remote network, or establish one of your own. The shared secret must be an alphanumeric string between 32 and 128 characters in length. It must include at least one uppercase letter, one lowercase letter, and one number.
7. Click OK.
8. The Tunnels to other networks section should display your VPN tunnel's status. Note that it might take it 2 minutes to update after connecting or disconnecting. 
   
9. Click OK.

If you require assistance using vCloud Director, you can click Help at the top right of the vCloud Director page to access the User Help section, or contact iiNet Hosting on 1300 378 638 or support@iinethosting.net.au.

Virtual machines (VMs) have a guest operating system on which you can install and run any software supported by that operating system. With iiNet Business Cloud, you can install VMware Tools, insert DVDs and floppy disks, and remotely connect to virtual machines.

To create a VM you must first create a vApp. A vApp consists of one or more virtual machines that communicate over a network and use resources and services in a deployed environment. A vApp can contain multiple virtual machines.

You can create a new vApp based on a vApp template from iiNet’s own public catalogues or using catalogues you have created yourself within vCloud Director. Alternatively you can build a new vApp using VMs from vApp templates, new virtual machines, or a combination of both.

 

How to create a new vApp and VM from iiNet’s public catalogue

1. Log in to VMware vCloud Director at your iiNet Business Cloud URL (this URL is emailed to you after you sign up). 
2. Click the Add vApp from Catalog button. 
   
3. Select Public catalogs from the drop-down menu. 
   
4. Select your desired vApp template and click Next. Templates are tailored for the operating system you wish to use on your VM. 
   
5. Give your vApp a name, select a runtime and storage lease and click Next. 
   
6. Give your virtual machine a name, select the network to which you want it to connect and your desired IP assignment mode (described below). 
   

   If you have purchased an IP address with your Cloud service and want your VM to have external connectivity you will need to select the External (NAT) network. If you do not want your VM to be associated with a network select None.

   You will need to select an IP Assignment mode. These options are explained below:
   • Static – IP Pool pulls IP addresses from your network’s IP pool.
   • Static – Manual allows you to specify an IP address.
   • DHCP pulls IP addresses from a DHCP server automatically and requires the least manual configuration.

   Please note: After your VM has been created you will need to configure your Business Cloud network. Please note that your Cloud network configuration is your responsibility and will not be supported by our hosting support team. Click here for basic network configuration instructions.

7. Configure the networking and click Next. These settings can be modified later. 
   
8. Review the specifications of your vApp and click Finish. 
   
9. vCloud Director will begin creating your vApp and VM immediately. This should only take a few moments.
10. After your vApp/VM has been created it will display as “Stopped”. Click the green Start button to start your vApp and the VM(s) contained within it. 
    
11. Once started, your vApp will display as “Running”. Your VM(s) will be represented by a screen icon within its respective vApp group. VMs which are powered on will have a green light in the bottom right of their icon. Once running, you can connect to your VM by clicking on its icon (VMware Console plugin required).

How to obtain the administrator password for your Virtual Machine

1. Click My Cloud.
2. In the left pane, click VMs.
3. Select your virtual machine, right-click, and select Properties.
4. Click on the Guest OS Customization tab. The password is located within the Password Reset section.

My Cloud

The My Cloud section gives you a more detailed view of your vApps and VMs. Through here you can create additional VMs for an existing vApp, insert CDs/DVDs into VMs, plus access a whole range of advanced options for your Business Cloud service.

Simply right-click on a VM to insert a CD/DVD/Floppy or modify the Properties of that VM.

If you require assistance using vCloud Director you can click Help at the top right of the vCloud Director page to access the User Help section or contact iiNet Hosting on 1300 378 638 or support@iinethosting.net.au.

A service is compromised when a third party obtains your VoIP phone number and VoIP password, and uses these details to make calls, typically calling expensive international destinations (phone fraud). In many cases, the calls are made using a machine, meaning there may be multiple calls made at the same time, or calls occur within seconds of each other.

Select one of the links below to jump to a query:

This article will answer some general questions about White Pages listings for our different phone services, and explain how you can get them changed.

Select one of the links below to jump to a query: