1. Ensure that your TV antenna is connected correctly to your set top box.
  2. Ensure cables are plugged in securely and undamaged.
  3. Attempt to view a Free to Air channel.
  4. Open the Fetch menu and select the Gear icon, then select Channels.
  5. Select Full Channel Scan. You may need to enter your Parental PIN before you can proceed (the default PIN is 0000).
  6. Attempt to view a Free to Air channel.
  7. Unplug your antenna cable from the Fetch box and connect it directly to your TV.
  8. Perform a channel scan on your TV (not through the Fetch set top box). If you're not sure how to do this, please check the user guide or the TV manufacturer's website for support information.
  9. Attempt to view a Free to Air channel through your TV. If you can’t, your TV antenna may need to be repaired, particularly if severe weather has caused damage to your roof.
  10. Call us on 1300 701 006 for further assistance.
  1. Visit our Network Status page to see if any known issues in your area are affecting your internet connection.
  2. Ensure that your internet connection is online. Fetch requires working internet to operate.
  3. If you see a "Please subscribe" message when you try to view a premium channel, you or another member of your household may have unsubscribed from the relevant channel pack. You can manage your subscriptions through the set top box menu by selecting Add More.
  4. Open the Fetch menu. You should see a "No Internet Connection" message. If you do not see this message but you can't view Fetch premium channels, please call us on 1300 701 006 for assistance.
  5. Ensure your Fetch set top box is properly connected to your modem

    - WiFi: Confirm WiFi password is correct and your modem's WiFi is enabled.
    - Ethernet cable: Confirm cable is plugged in securely and not damaged.
    - Power Line Adapter: Confirm units are plugged directly into an electrical socket instead of a power board or double adapter.
    - Wireless Bridge: Confirm units are paired successfully.
  6. Attempt to view a Fetch channel.
  7. Turn off the electrical outlets for both devices and leave them off for at least 60 seconds.
  8. Turn both outlets back on and wait for the box and modem lights to settle.
  9. Attempt to view a Fetch channel.
  10. Call us on 1300 701 006 for further assistance.

 

Appendix - Modem compatibility

Your modem must support IPTV in order for Fetch to work. If you have a third party modem, please visit the manufacturer's website for information about its features.

  1. Use the Menu button on your Fetch remote to open the menu on your connected TV screen.
  2. Use the arrow and paw icon (Select) buttons on your Fetch remote to select Add More.
  3. A list of all available channel packs and their current subscription status will be shown. Use the arrow buttons on your Fetch remote to navigate the list.
  4. Use the green button on your Fetch remote to subscribe or unsubscribe from the selected channel pack.

If you aren't able to view included channels after subscribing to a channel pack, please restart your Fetch set top box.

For more information about using your Fetch service, see the User Guides on the Fetch website.

 

Note for Multiroom users: You don't need to purchase additional subscriptions on all of your Multiroom set top boxes. Your subscriptions and purchased content will be shared across all set top boxes automatically, provided that Multiroom has been set up correctly. For more information, see the Multiroom User Guide on the Fetch website.

Note for legacy Entertainment Pack subscribers: If you choose to unsubscribe from the legacy Entertainment Pack, you will not be able to subscribe again in the future as the pack is no longer available for new subscriptions.

Please note that iiNet Wireless Bridges are no longer sold as of 16 August 2017.

 

  • Both units must be placed upright.
  • Ideally, both units should be placed at least 1 to 2 metres above the ground, away from major obstacles and large metal items and with as few walls as possible between them.
  • Do not place the units on a metal surface or in an enclosure (e.g. cupboards) as this will cause interference with the WiFi signal.
  • Do not connect both units to the same router at the same time. There is no reason to do this, but if it is done, you'll need to restart all of your equipment.

 

  1. Check the stickers on the bottom of your Wireless Bridge units. One will say AP, and the other will say Client.
    Wireless Bridge sticker examples
  2. The AP Wireless Bridge must connect to your modem. The Client Wireless Bridge must connect to your device (e.g. set top box).
  3. Plug one end of an Ethernet cable into the LAN port on the back of the AP Wireless Bridge.
    Wireless Bridge port
  4. Plug the other end into an available LAN port on your modem.
  5. Plug the AP Wireless Bridge unit into an electrical outlet using one of the supplied power cables.
  6. Plug one end of an Ethernet cable into the LAN port on the back of the Client Wireless Bridge.
  7. Plug the other end into the Ethernet port on the back the device. If you’re not sure which port this is, please consult the device’s user manual.
  8. Plug the Client Wireless Bridge unit into an electrical outlet using one of the supplied power cables.
  9. When both Wireless Bridges have power and a connection between them, the Power and Wireless lights will be lit on both units.
    Wireless bridge lights
  10. If the Wireless light is not lit, you may need to pair your bridges by following the instructions below.

 

  1. Check the stickers on the bottom of your Wireless Bridge units. One will say AP, and the other will say Client.
    Wireless Bridge sticker examples
  2. Plug one end of an Ethernet cable into the LAN port on the back of the AP Wireless Bridge.
    Wireless Bridge port
  3. Plug the other end into an available LAN port on your modem.
  4. Connect the AP Wireless Bridge to an electrical outlet using one of the supplied power cables.
  5. Connect the Client Wireless Bridge to an electrical outlet using one of the supplied power cables and place it within 1 metre of the AP unit.
  6. When both Wireless Bridges have power, the Power light will illuminate.
  7. Press and hold the WPS Button on the front of the AP Wireless Bridge for 5 seconds.
    Wireless Bridge WPS button
  8. The WPS light will blink. This means that the unit is in Search Mode. Search Mode lasts for 2 minutes.
    Wireless Bridge WPS light
  9. Press and hold the WPS Button on the front of the Client Wireless Bridge for 5 seconds.
  10. The WPS light will blink. When both units have blinking WPS lights, they will search for each other and attempt to make a connection.
  11. When both Wireless Bridges are connected to each other, the Wireless lights will be lit on both units.
  1. You must have a TV aerial connected to your Fetch set top box in order to view Free to Air channels and channel scan via the Fetch box.
  2. Open the Fetch menu and select the Gear icon.
  3. Select Channels.
  4. Select Full Channel Scan to scan for all available Free to Air channels. You may need to enter your Parental PIN before you can proceed (the default parental PIN is 0000).
  5. When the scan completes, you can attempt to view the available Free to Air channels. They'll also be visible in your Electronic Program Guide (EPG).

 

The remote does not need any additional programming if you only want to use it for your Fetch service.

 

Fetch Gen 3 remote diagram

By using the Universal Codes for your TV and/or DVD player, it’s possible to use your Fetch remote to control your TV and/or DVD player as well.

  1. Open the set top box menu and select the Gear icon > Remote Control > Remote set up and then follow the instructions on-screen.
    Alternatively, follow the steps below.
  2. Find the right Universal Code from the lists below. There may be more than one code listed for a particular brand – if this is the case, you’ll need to try each one until it works.

    - Universal codes for TVs
    - Universal codes for DVD players
    - Satellite: Bush - 1261

  3. Hold down the Back and Exit buttons on your remote for 3 seconds. The remote will flash twice and the backlights will illuminate.
  4. Using the number keys on your remote, enter the 4-digit Universal code for your TV or DVD player:
    - If the code is valid, the remote will flash twice.
    - If the code is invalid, the remote will flash only once.
  5. Press the 123... button on your remote to turn the number keys off, then press the remote's Power button to turn your TV off and back on.
  6. If this didn't work, try again using the next code listed for your TV brand. Once you can use your Fetch remote to control your TV or DVD player, you're all done!

You can watch the Fetch Mini - WiFi and Ethernet Setup video here.

These instructions apply to all versions of the Mini & Mighty Fetch boxes.

Select one of the links below to jump to a query:

Getting started

  1. Remove the back cover from your Fetch remote and insert the 2 x AAA batteries supplied. Replace the back cover.
  2. Using the power cable supplied, connect your set top box to an available electrical outlet and turn it on.
  3. Using the HDMI cable supplied, connect your set top box to an available HDMI port on your TV.
  4. To view Free to Air channels through your set top box, disconnect your TV antenna cable from your TV but not from the wall. Instead, connect the free end of the antenna cable to the back of your set top box.
    Please note that if you do not have a TV aerial or you skip this step, you will not be able to access Free to Air channels through your set top box.
  5. Next, you'll need to connect your set top box to your broadband modem. These are three ways to do this - select your connection method from the list below to jump to the right instructions:

Mini set top box (any version)

Fetch Mini example

Mighty set top box

Fetch Mighty example

Connecting via Ethernet cable

  1. Using the Ethernet cable supplied, connect your set top box's INTERNET port to an available Ethernet (LAN) port on your modem.
  2. On your TV, switch to viewing the source channel that corresponds with the HDMI port you used to connect your set top box (typically HMDI 1 or HDMI 2) and then proceed with the instructions for the set top box setup wizard.

Connecting via Power Line Adapter

You'll need the Power Line Adapter units you purchased separately. If the Power Line Adapter didn't come with an Ethernet cable, you'll need another Ethernet cable in addition to the one that was supplied with your set top box.

Important: If you are using a double adaptor or power board (not recommended) it must have surge protection and/or noise filtering to function correctly.

  1. Use the Ethernet cable supplied to connect one Power Line Adapter (PLA) unit to an available Ethernet (LAN) port on your modem.
  2. Plug the PLA unit into a nearby electrical outlet.
  3. Use another Ethernet cable to connect the other PLA unit to the INTERNET port on the back of your set top box.
  4. Plug the other PLA unit into a nearby electrical outlet. Both electrical outlets must be on the same electrical grid in order for the PLA units to establish a connection with each other. 
    Fetch with Power Line Adaptor diagram
  5. On your TV, switch to viewing the source channel that corresponds with the HDMI port you used to connect your set top box (typically HMDI 1 or HDMI 2) and then proceed with the instructions for the set top box setup wizard.

Connecting via WiFi

  1. When you first turn on your set top box and TV, you'll probably see a Connection Problem page because a connection hasn't been set up yet. Use the Fetch remote to select Network settings, then Wi-Fi connection.
  2. Select your WiFi network name from the list of available WiFi connections.
  3. Use the on-screen keyboard to enter your WiFi password. You can switch between UPPER CASE/lower case by selecting the ABC/abc key to the left of the delete key. Using the on-screen keyboard takes longer than a regular keyboard, but don't worry - your set top box will remember your WiFi password for future connections.
  4. Once your WiFi password has been entered, select Next to connect.
  5. Once your set top box is successfully connected via WiFi, hit the Menu key on your remote and then proceed with the instructions for the set top box setup wizard.

The set top box setup wizard

  1. Your set top box may need to download and install system updates once it has an internet connection. This can take a few minutes - make sure the set top box is not turned off or disconnected during this process. After the update is complete, the set top box will automatically restart.
  2. Once your set top box has rebooted, you'll see the welcome page with the list of 8 steps the setup wizard will run through - Introduction, Activation, Fetch Box Name, Set Up Remote, Audio Settings, Parental PIN, Channel Scan and Diagnostics.
  3. You'll be using the arrow keys and the paw button on your Fetch remote to move the cursor around on your TV screen and select different options. Select Continue to get started.
  4. Use the on-screen keyboard to enter your Fetch activation code - you can switch between UPPER CASE/lower case by selecting the ABC/abc key to the left of the delete key. You'll find your activation code in the email that was sent to the email address you supplied on your application. It can also be found in your Toolbox in My Products > Fetch > Activate your Fetch. If you have multiple set top boxes, be sure to check the set top box's serial number barcode sticker as each activation code is unique.
  5. Once your activation code has been entered, select Activate, then Continue.
  6. If you'd like, you can set a new name for your set top box. This name is how the set top box will be listed if you check which devices are connected to your network in your modem settings, and it's also useful to distinguish different set top boxes if you purchased additional set top boxes for Multiroom viewing. 
    After renaming your box or leaving it as is, select Continue.
  7. If you'd like to use your Fetch remote to control your TV as well as your set top box, select Set up remote now. If not, select Set up later then skip to the next step in these instructions.
    If you chose to set up your remote, select the make of your TV from the list of popular brands or select Can’t find TV type? to open Universal Remote Set-up. Follow the on-screen instructions to get your Fetch remote working with your TV and then select Yes, got it working to finish.
  8. Select your desired audio option and then click Continue.
  9. The default parental PIN is 0000 - you change it now by pressing the green button on your Fetch remote. Hit the 123… button on your remote to bring up the numbers on your remote keypad and use them to enter the new parental PIN twice before selecting Continue.
  10. Your set top box will automatically scan for all available Free to Air channels. Please note that the channel scan will not be successful if you did not connect a Free to Air aerial to the back of your set top box. Once the scan has been completed, select Continue.
  11. Your set top box will automatically run through some diagnostic tests. Once the tests are complete, select Finish.
  12. Your set top box will reboot with your new configuration. After rebooting, you'll then see the Fetch menu and you can start enjoying your new service.

If you have any trouble getting set up with your Fetch service, please give us a call on 1300 701 006 and we'll be happy to help.

If you have trouble opening any PDF files, you may need to install Adobe Reader.

 

BizPhone Add-ons and Charges

BizPhone Downloads

BizPhone User Guides

BizPhone handset guides

Current models

Handset Guides
T43U Standard
T48U Premium
W76P Cordless
CP920 Conference

     

    Previous models

    Handset Guides
    W60P Cordless
    T42S / T42G Standard
    T48S / T48G Premium
    W56P Cordless
    T42G Standard
    T48G Premium
    CPE860 Conference

        Need more information? Give us a call on 13 86 89 to speak with our Business Support Team.

        1. Ensure your handset has power. Wireless handsets in particular may require charging or new batteries.
        2. If you suspect your handset is faulty due to age and/or wear and tear, we recommend obtaining another handset for troubleshooting.
        3. Unplug all devices from every phone socket in your premises, including your modem, telephones, fax machines, pay TV boxes and EFTPOS terminals.
        4. Plug your handset directly into the phone socket (without a line filter).
        5. Make a test call and see if the call drops out. Repeat this step for all phone sockets in your premises.
        6. If your calls drop when your phone is plugged into one socket but not another, there may be a problem with your home’s internal wiring. If you suspect this is the case, please contact an ACMA-licensed electrician to investigate.
        7. If the call dropouts stop when the handset is the only thing plugged in to your wall socket(s), then another piece of hardware is most likely interfering with your phone signal. The most common culprit is a faulty line filter.
        8. All phones and fax machines in your premises must be plugged into a phone socket with a line filter.
        9. Plug your handset into the phone socket with a line filter and attempt to make a call. If the call dropouts start again, that line filter is most likely faulty and should be replaced.
        10. Plug your other devices back in one at a time (including their line filters, if applicable) and attempt to make a call after each new device is plugged in.
        11. If the call dropouts start again, then the device you’ve just plugged in may have a faulty line filter that should be replaced.
        12. If a fault needs to be lodged for your service, we'll need the date, time, and number dialed for at least 3 calls that dropped out. Please make notes for easy reference, e.g:
          27/4/2020 - 7:30PM - 9400 1234
          28/4/2020 - 8:30AM - 9400 5678
          28/4/2020 - 10:00AM - 9300 1234
        13. Call us on 13 22 58 for further assistance.

        If you have no access to a working phone service, please email support@iinet.net.au.

         

        Appendix - Central splitters

        If you have more than three phones and/or faxes or a Back to Base Alarm system at your premises, you may need to contact an ACMA-licensed electrician to install a central splitter to prevent home network issues.

        1. Ensure your handset has power. Wireless handsets in particular may require charging or new batteries.
        2. If you suspect your handset is faulty due to age and/or wear and tear, we recommend obtaining another handset for troubleshooting.
        3. Unplug all devices from every phone socket in your premises, including your modem, telephones, fax machines, pay TV boxes and EFTPOS terminals.
        4. Plug your handset directly into the phone socket (without a line filter).
        5. Make a test call, listening for line noise. Repeat this step for all phone sockets in your premises.
        6. If you hear line noise when your phone is plugged into one socket but not another, there may be a problem with your home’s internal wiring. If you suspect this is the case, please contact an ACMA-licensed electrician to investigate.
        7. If the line noise stops when the handset is the only thing plugged in to your wall socket(s), then another piece of hardware is most likely interfering with your phone signal. The most common culprit is a faulty line filter.
        8. All phones and fax machines in your premises must be plugged into a phone socket with a line filter.
        9. Plug your handset into the phone socket with a line filter and attempt to make a call. If you start hearing line noise again, that line filter is most likely faulty and should be replaced.
        10. Plug your other devices back in one at a time (including their line filters, if applicable) and make a test call after each new device is plugged in, listening for line noise.
        11. If you suddenly start hearing line noise again, then the device you’ve just plugged in may have a faulty line filter that should be replaced.
        12. Call us on 13 22 58 for further assistance.

         

        Appendix - Central splitters

        If you have more than three phones and/or faxes or a Back to Base Alarm system at your premises, you may need to contact an ACMA-licensed electrician to install a central splitter to prevent home network issues.