How to set up FRITZ!Box 7390 for nbn FTTP

Please follow the steps below to set up your FRITZ!Box 7390.

  1. Ensure your nbn Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the LAN 1 port on your FRITZ!Box.
    Note: if UNI-D1 doesn't work, try each UNI-D port.
    FRITZ!Box 7390 LAN 1 port
  3. Using the supplied power cable, connect the FRITZ!Box's Power port to an electrical outlet and turn it on.
    FRITZ!Box 7390 power port
  4. Connect a device to your FRITZ!Box via WiFi or Ethernet cable and go to in your browser.
  5. Log in with your FRITZ!Box password. By default the password can be either admin or admin123.
  6. On the home screen, click Internet.
  7. Click Account Information.
  8. Select Other Internet service provider from the Internet service provider drop down.
  9. Enter iiNet.
  10. Tick the box next to External modem or router.
  11. Tick the box next to Establish own connection to the Internet.
  12. Tick the box next to Yes for Account Information.
  13. Enter your iiNet Username and Password.
  14. Enter the Downstream and Upstream speeds of your nbn plan as per the following:
    Service speed Downstream (Mbps) Upstream (Mbps) Downstream (kbps) Upstream (kbps)
    NBN12 12 1 12000 1000
    NBN25 25 5 25000 5000
    NBN50 50 20 50000 20000
    NBN100 100 20* 100000 20000*
    NBN Superfast 250 25 250000 25000
    NBN Ultrafast 990 50 990000 50000
    *Note: Business NBN100 plans and some legacy residential NBN100 plans may require a maximum of  40Mbps or 40000kbps instead.
  15. Click Change connection settings.
  16. Tick the checkbox next to Maintain permanently (recommended for flat rates)
  17. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - Tick the checkbox next to Use VLAN for internet access.
    - Enter 2 in the text box next to VLAN-ID.
  18. Click Apply.

Your FRITZ!Box should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

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