We’re sorry for your loss and we would like to make managing their account with us as simple as possible.
How to close an account and/or transfer ownership of services
If the account holder has passed away, please call us on 13 22 58 and…
You can make enquiries and changes on behalf of the account holder if you have been granted Power of Attorney to act for the account holder. For us to grant you access to the account as an authorised third party, you’ll need to provide the…
If you have multiple iiNet accounts, you can link them together and manage them using the same login. Accounts are linked automatically if you order more iiNet services using your existing iiNet username.
Select one of the links below to…
To transfer ownership of your account into someone else’s name, please call us on 13 22 58.
Once you agree to the terms and conditions of the transfer, we’ll place a temporary authorisation on the account and the new owner will have 30…
When we dispatch your parcel from our warehouse, you’ll get an email and/or SMS with a tracking number.
Just go to the StarTrack website, enter your tracking number and hit Track.
The results will give you an estimated delivery time, but…
This information is not relevant to Liimitless data plans.
If you use up all your data, purchasing a Data Pack will remove speed shaping until that additional data has also been used up, or the next billing period begins. Data Packs do…
Your iiNet services may be suspended if you have an overdue invoice, or in response to a security incident. Here's how to get unsuspended if that happens.
For more information about suspensions, see Consequences of Restriction, Suspension…
If there is already an active phone and/or internet service at your property address, then to get the line transferred from the previous owner, we will need you to send us an email with: