Manage my account

Managing an account following a bereavement

We’re sorry for your loss and we would like to make managing their account with us as simple as possible. How to close an account and/or transfer ownership of services If the account holder has passed away, please call us on 13 22 58 and…

Using a Power of Attorney to act on behalf of an account holder

You can make enquiries and changes on behalf of the account holder if you have been granted Power of Attorney to act for the account holder. For us to grant you access to the account as an authorised third party, you’ll need to provide the…

How to link your accounts

If you've never logged into Toolbox before, please see An Introduction to Toolbox. This article will guide you through the process of linking two separate accounts, which you may want to do if you have multiple Customer IDs. What you’ll…

Transfer ownership of your iiNet account

To transfer ownership of your account into someone else’s name, please call us on 13 22 58. Once you agree to the terms and conditions of the transfer, we’ll place a temporary authorisation on the account and the new owner will have 30…

Supporting you during the COVID-19 outbreak

We’re working hard to ensure the wellbeing of both our customers and staff during these unprecedented times. It is a top priority of the iiNet team to offer the utmost support to you during the COVID-19 outbreak and ensure that your…

How to check your modem delivery status

Once your hardware has been dispatched, you’ll receive an email and/or SMS with a tracking number. Visit the StarTrack website. Enter your tracking number and click Track.

Dual Account Customer FAQ

This article will help iiNet customers who have services across two billing systems understand the differences between their two iiNet accounts and how they can manage their services. We call these customers "dual account" customers.  …

Introduction to Toolbox

This article will explain the following basics for Toolbox, our online account management tool:

Viewing connection history in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.