Manage my account

Supporting you during the COVID-19 outbreak

We’re working hard to ensure the wellbeing of both our customers and staff during these unprecedented times. It is a top priority of the iiNet team to offer the utmost support to you during the COVID-19 outbreak and ensure that your…

How to check your modem delivery status

Once your hardware has been dispatched, you’ll receive an email and/or SMS with a tracking number. Visit https://startrack.com.au/track/search Enter your tracking number and click Track.

Relocations FAQ

When you move, we help you relocate your iiNet services to your new address.   The benefits of moving with iiNet  

iiNet Team SMS numbers

The iiNet Team sends legitimate SMS messages from the following mobile numbers:

All about Quota and Shaping

This information does not apply to Liimitless data services. "Quota" is the amount of data you may use each month as a part of your internet plan. Whenever you use the internet (e.g. look at websites, upload or download files, watch…

Introduction to Toolbox

This article will explain the following basics for Toolbox, our online account management tool:

View correspondence history in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.  

View correspondence history in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.  

Checking your data usage in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.