Manage my account

Change iiNet account ownership

Which number to call To change ownership of your account, please call 13 22 58.   Who has the authority to change ownership Only someone listed on the account as a Billing contact (account holder) may authorise a change in ownership.

Changing contact preferences in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.   

Supporting you during the COVID-19 outbreak

We’re working hard to ensure the wellbeing of both our customers and staff during these unprecedented times. It is a top priority of the iiNet team to offer the utmost support to you during the COVID-19 outbreak and ensure that your…

How to check your modem delivery status

Once your hardware has been dispatched, you’ll receive an email and/or SMS with a tracking number. Visit the StarTrack website. Enter your tracking number and click Track.

Checking your data usage in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.

Additional iiNet Email Addresses

If you've never logged into Toolbox before, please see An Introduction to Toolbox.   How to add an iiNet email address Broadband customers may have up to 9 additional iiNet mailboxes at no extra cost (NBN™ services may allow up to 19…

White Pages Listings FAQ

This article will answer some general questions about White Pages listings for our different phone services, and explain how you can get them changed.   When is my phone service listed in the White Pages? Home Phone (PSTN) services are…

Obtaining your call history

If you've never logged into Toolbox before, please see An Introduction to Toolbox.

Set up iiNet email forwarding

 If you've never logged into Toolbox before, please see An Introduction to Toolbox.  

All About Data Packs

This information is not relevant to Liimitless data services. If you use up all your data, purchasing a Data Pack will remove speed shaping until that additional data has also been used up, or the next billing period begins. Data Packs do…