How to unsuspend iiNet services

Your iiNet services may be suspended if you have an overdue invoice, or in response to a security incident. Here's how to get unsuspended if that happens.

For more info about suspensions, see Consequences of Restriction, Suspension or Disconnection.

 

Select one of the links below to jump to a query:

 

How to unsuspend your iiNet services (Overdue invoices)

  1. If your iiNet invoice isn't paid, we'll send you an email/SMS telling you the earliest date your services will be suspended. If you pay the invoice before that date, your services won't be suspended.
     
  2. If your invoice isn't paid and your iiNet services are suspended, you can Make a payment in Toolbox or call us on 13 22 58.

    Having difficulties making a payment? Please see our Financial Hardship Policy.

  3. Once your payment has cleared, your iiNet services should automatically unsuspend within one business day.

 

How to unsuspend your iiNet services (Security incident)

  1. When a security incident happens, we suspend services ASAP to prevent further abuse or unauthorised access. You'll be notified after your services are suspended, and we'll try to call you using the contact number(s) on your iiNet account.
  2. We'll explain anything you need to do to help secure your account, such as changing account or Wi-Fi passwords, or running antivirus and malware scans.
  3. Once we've spoken to you to verify your identity and made sure that your iiNet account is secure, your iiNet services may be unsuspended.
     
    For more advice about how to stay safe online, see Scams and hoaxes.

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