Manage my account

If there is already an active phone and/or internet service at your property address, then to get the line transferred from the previous owner, we will need you to send us an email with:

iiNet made the decision to stop providing email services across iiNet and all subsidiary brands in 2023 to focus on creating better experiences for our core products: internet and mobile. Customers who opted-in have now had their iiNet…

When you move, we can help you relocate your iiNet services to your new address.  

You can update your existing contact details at any time in Toolbox. If you've never logged into Toolbox before, please see An Introduction to Toolbox. Select one of the links below to jump to a query:

This article will explain the basics for Toolbox, our online account management tool. Select one of the links below to jump to a query:

This article will explain the basics for Toolbox, our online account management tool. Select one of the links below to jump to a query:

You can check the data usage for your iiNet internet service at any time. If you have a monthly data plan instead of an unlimited data plan, we'll also let you know when you've hit 50%, 85% and 100% of your monthly data. Data usage isn't…