To cancel or close an account, please call us on 13 22 58.
If you're overseas, you can cancel or close your account by calling +61 8 9214 2222.
Cancelling your mobile/phone service
Before cancelling your mobile/phone service, we…
This article will answer some general questions about White Pages listings for our different phone services, and explain how you can get them changed.
Select one of the links below to jump to a query:
This information is not relevant to Liimitless data services.
If you use up all your data, purchasing a Data Pack will remove speed shaping until that additional data has also been used up, or the next billing period begins. Data Packs do…
A username is the label used to identify your account and/or services with iiNet. Each service that we sell has its own username – this is typically chosen when you sign up for that service, e.g. example123@iinet.net.au.
If you only have…
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To change your preferences (e.g. feedback survey subscriptions) please see Changing contact preferences in Toolbox.