Manage my account

Update your contact details in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.  To change your preferences (e.g. feedback survey subscriptions) please see Changing contact preferences in Toolbox. Select one of the links below to jump…

All About Data Packs

This information is not relevant to Liimitless data services. If you use up all your data, purchasing a Data Pack will remove speed shaping until that additional data has also been used up, or the next billing period begins. Data Packs do…

Dual Account Customer FAQ

This article will help iiNet customers who have services across two billing systems understand the differences between their two iiNet accounts and how they can manage their services. We call these customers "dual account" customers.  …

All about usernames

Here's what you need to know about iiNet usernames.   Select one of the links below to jump to a query: What is an iiNet username? Where can I find my iiNet username? How do I get access to a lost account?  

All About Data Packs

This information is not relevant to Liimitless data plans. If you use up all your data, purchasing a Data Pack will remove speed shaping until that additional data has also been used up, or the next billing period begins. Data Packs do…

Account Contacts

Here's a rundown of the different types of Account Contacts that can be on your iiNet account. As the account holder, you can add an Account Contact to be authorised to access or change your account. If you need to contact us, see…