Manage my account

Checking your data usage in Toolbox

You can check the data usage for your iiNet internet service at any time. If you have a monthly data plan instead of an unlimited data plan, we'll also let you know when you've hit 50%, 85% and 100% of your monthly data. Data usage isn't…

Complaints and Network Outage Complaints Handling Process

Your feedback is important to us. We’d love to hear from you if you had an exemplary experience with us or if we didn’t quite live up to your expectations. How can we help? You can contact us using the following contact methods to make a…

Obtaining your call history

You can check the call history for your iiNet phone service at any time. If you've never logged into Toolbox before, please see An Introduction to Toolbox.

Cancel or close your iiNet account

To cancel or close an account, please call us on 13 22 58. If you're overseas, you can cancel or close your account by calling +61 8 9214 2222.   Cancelling your mobile/phone service Before cancelling your mobile/phone service, we…

Viewing your Invoices in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.

White Pages Listings FAQ

This article will answer some general questions about White Pages listings for our different phone services, and explain how you can get them changed. Select one of the links below to jump to a query:

Update payment details in Toolbox

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