We’re sorry for your loss and we would like to make managing their account with us as simple as possible.
How to close an account and/or transfer ownership of services
If the account holder has passed away, please call us on 13 22 58 and…
You can make enquiries and changes on behalf of the account holder if you have been granted Power of Attorney to act for the account holder. For us to grant you access to the account as an authorised third party, you’ll need to provide the…
If you have multiple accounts with iiNet, you can link your accounts together and manage them using a single login.
Note: When you order more iiNet services using your existing iiNet username, the account for your new services will be…
To transfer ownership of your account into someone else’s name, please call us on 13 22 58.
Once you agree to the terms and conditions of the transfer, we’ll place a temporary authorisation on the account and the new owner will have 30…
Once your hardware has been dispatched, you’ll receive an email and/or SMS with a tracking number.
Visit the StarTrack website.
Enter your tracking number and click Track.
A username is the label used to identify your account and/or services with iiNet. Each service that we sell has its own username – this is typically chosen when you sign up for that service, e.g. example123@iinet.net.au.
If you only have…
If you've never logged into Toolbox before, please see An Introduction to Toolbox.
To change your preferences (e.g. feedback survey subscriptions) please see Changing contact preferences in Toolbox.
This article will give you a rundown of the different types of contacts that may be on an iiNet account.
Account Contacts are Authorised Representatives who can request information or changes to your account. As the account holder, you…
This article will help iiNet customers who have services across two billing systems understand the differences between their two iiNet accounts and how they can manage their services. We call these customers "dual account" customers.
…