We’re sorry for your loss and we would like to make managing their account with us as simple as possible.
Select one of the links below to jump to a query:
How to close an account and/or transfer ownership of services
How to use the…
If you've been granted Power of Attorney to act for the account holder, you’ll need to send us the Power of Attorney and supporting documentation. The supporting documentation you need depends on whether you have a General or Enduring…
If you have multiple iiNet accounts, you can link them together and manage them using the same login. Accounts are linked automatically if you order more iiNet services using your existing iiNet username.
Select one of the links below…
You can transfer ownership of your iiNet account to another person if they agree to become the account holder and be responsbile for paying for the iiNet account, including any outstanding charges from the before the date they took…
If you use up all your data, purchasing a Data Pack will remove speed shaping until that additional data has also been used up, or the next billing period begins. Data Packs do not roll over to the next billing month if the data isn't used…
Your iiNet services may be suspended if you have an overdue invoice, or in response to a security incident. Here's how to get unsuspended if that happens.
For more info about suspensions, see Consequences of Restriction, Suspension or…
Here's what you need to know about iiNet usernames.
Select one of the links below to jump to a query:
What is an iiNet username?
Where can I find my iiNet username?
How do I get access to a lost account?
iiNet made the decision to stop providing email services across iiNet and all subsidiary brands in 2023 to focus on creating better experiences for our core products: internet and mobile.
Customers who opted-in have now had their iiNet…
"Connect Outstanding" means your iiNet order is blocked because there's already an active phone or internet service at your address.
To get the service transferred from the previous owner, we'll need you to send us Proof of Occupancy.…