Manage my account

This information is not relevant to Liimitless data plans. If you use up all your data, purchasing a Data Pack will remove speed shaping until that additional data has also been used up, or the next billing period begins. Data Packs do…

If there is already an active phone and/or internet service at your property address, then to get the line transferred from the previous owner, we will need you to send us an email with:

Your iiNet services may be suspended if you have an overdue invoice, or in response to a security incident. Here's how to get unsuspended if that happens. For more information about suspensions, see Consequences of Restriction, Suspension…

If you've never logged into Toolbox before, please see An Introduction to Toolbox.  

If you've never logged into Toolbox before, please see An Introduction to Toolbox.  

If you've never logged into Toolbox before, please see An Introduction to Toolbox.  

This article will explain the basics for Toolbox, our online account management tool. Select one of the links below to jump to a query:

When you move, we can help you relocate your iiNet services to your new address.  

iiNet made the decision to stop providing email services across iiNet and all subsidiary brands in 2023 to focus on creating better experiences for our core products: internet and mobile. Customers who opted-in have now had their iiNet…

This article will outline our Complaint Handling Policy for the iiNet Group, which includes iiNet and its subsidiaries TransACT and Adam Internet. While we always aim to provide you with awesome customer service, if you haven’t received…