Manage my account

If you've never logged into Toolbox before, please see An Introduction to Toolbox.  

If there is already an active phone and/or internet service at your property address, then to get the line transferred from the previous owner, we will need you to send us an email with:

iiNet services are typically only suspended in the following circumstances:

This article will explain the following basics for Toolbox, our online account management tool:

If you've never logged into Toolbox before, please see An Introduction to Toolbox.  

If you've never logged into Toolbox before, please see An Introduction to Toolbox.  

This article will outline our Complaint Handling Policy for the iiNet Group, which includes iiNet and its subsidiaries TransACT and Adam Internet. While we always aim to provide you with awesome customer service, if you haven’t received…

When you move, we can help you relocate your iiNet services to your new address.  

iiNet has made the decision to stop providing email services across iiNet and all subsidiary brands in 2023. This change will help us focus on creating better experiences for our core products: internet and mobile. You can opt-in to…

To cancel or close an account, please call us on 13 22 58. If you're overseas, you can cancel or close your account by calling +61 8 9214 2222.   Cancelling your mobile/phone service Before cancelling your mobile/phone service, we…