Manage my account

Introduction to Toolbox

This article will explain the basics for Toolbox, our online account management tool. Select one of the links below to jump to a query:

Obtaining your call history

You can check the call history for your iiNet phone service at any time. If you've never logged into Toolbox before, please see An Introduction to Toolbox.

Complaints and Network Outage Complaints Handling Process

Your feedback is important to us. We’d love to hear from you if you had an exemplary experience with us or if we didn’t quite live up to your expectations.   Select one of the links below to jump to a query:

Viewing your Invoices in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.

Cancel or close your iiNet account

To cancel or close an account, please call us on 13 22 58. If you're overseas, you can cancel or close your account by calling +61 8 9214 2222.   Select one of the links below to jump to a query:

Update payment details in Toolbox

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White Pages Listings FAQ

This article will answer some general questions about White Pages listings for our different phone services, and explain how you can get them changed.   Select one of the links below to jump to a query:

Update your contact details in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.  To change your preferences (e.g. feedback survey subscriptions) please see Changing contact preferences in Toolbox. Select one of the links below to jump…

All About Data Packs

This information is not relevant to Liimitless data services. If you use up all your data, purchasing a Data Pack will remove speed shaping until that additional data has also been used up, or the next billing period begins. Data Packs do…

Dual Account Customer FAQ

This article will help iiNet customers who have services across two billing systems understand the differences between their two iiNet accounts and how they can manage their services. We call these customers "dual account" customers.  …