All About Data Packs
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If you use up all your data, purchasing a Data Pack will remove speed shaping until that additional data has also been used up, or the next billing period begins. Data Packs do not roll over to the next billing month if the data isn't used up.
This information is not relevant to Liimitless data services.
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Plans eligible for Data Packs
Data Packs may be purchased for the following plans:
- Grandfathered Off-net ADSL2+
- Current & Grandfathered nbn Fibre (FTTB/FTTN/FTTP/FTTC & HFC) & nbn Fixed Wireless
- Current & Grandfathered OptiComm and Places Victoria Fibre to the Home (FTTH)
- Current & Grandfathered iiNet VDSL2
- Current & Grandfathered iiNet Cable (HFC)
These plans are ineligible:
- 5G Home Broadband
- Home Wireless Broadband
- Mobile Broadband and Mobile Voice
- SHDSL
- nbn Satellite
- South Brisbane Fibre customers
- Corporate Fibre Business services
Available Data Packs
- 10GB for $10
- 20GB for $15
- 50GB for $30
- 100GB for $50
- 200GB for $80
How to buy a Data Pack in Toolbox
- Log in to Toolbox.
Never logged into Toolbox before? Check out An Introduction to Toolbox. - Hit My Products, then Broadband. If you're on a mobile device and you don't see this option, click the grey square with three lines to show it.
- If you have more than one internet service, make sure the right username is selected from the Product drop-down menu.
- Select Purchase a data pack. If you're on a mobile device and you don't see this option, click the grey bar labelled Broadband actions to show it.
- Select the type of quota you wish to apply the Data Pack to (anytime, peak or off-peak depending on your plan).
- You'll see a list of available Data Packs. Select the Data Pack you want by clicking on it.
You can't buy a Data Pack large enough to put your usage in the negative (e.g. if your usage is 44GB, you won't see a 50GB Data Pack available). - Click Purchase data pack to finish. The charge for your data pack will appear on your next invoice.
Once your data pack has been purchased, your usage should be reduced and your broadband speed should be unshaped within one hour. If you're still experiencing shaped speeds after this time, please try restarting your modem.