Introduction to Toolbox

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This article will explain the following basics for Toolbox, our online account management tool:

  • Logging in to Toolbox
  • How to navigate the Toolbox layout on desktop and mobile
  • How to customise your dashboard
  1. Go to https://toolbox3.iinet.net.au/. Alternatively, you'll find a login button in the top menu bar on our website.
  2. Log in with your iiNet username and password.
  3. You can find your username on your invoice as shown below.
    Invoice username example
  4. Forgotten passwords can be retrieved at http://iinet.net.au/password.

  5. If all else fails and you can't log in to Toolbox, please contact our Billing Team via LiveChat. A friendly customer service rep can get you back on track with the correct details and you can write them down for future reference.

 

On desktop devices such as computers, laptops and even some tablets, you should see the main navigation bar running along the top of the page (shown below).

The navigation bar lets you move between the different pages of Toolbox. There are also some handy buttons in the top right corner – don’t forget to hit Logout when you’re done, especially on a shared computer.

Desktop navigation bar

Mobile: Navigation menu

Mobile devices such as smartphones and tablets are typically too narrow to show the navigation bar across the top of the screen, so instead, you'll see a grey icon with three lines (shown below). You can tap this symbol to expand the navigation menu.

The navigation menu lets you move between the different pages of Toolbox. There are also some handy buttons in the top right corner – don’t forget to hit Logout when you’re done, especially on a shared computer.

Mobile navigation bar

Desktop: The Actions menu

On each page in Toolbox such as My Products, My Account and Bills & Payments, you'll find a list of actions on the left-hand side of the screen (shown below).

The Actions menu shows all of your available options for things to do on that page. They vary depending on which page you're viewing (or which product you're looking at in My Products) so why not have a dig around to get familiar with your account?

Desktop Actions menu

Mobile devices such as smartphones and tablets are typically too narrow to show the Actions menu on the left side of the screen, so instead, you'll see a grey actions bar beneath the orange header bar (shown below). You can tap this bar to expand the actions menu.

The Actions menu shows all of your available options for things to do on that page. They vary depending on which page you're viewing (or which product you're looking at in My Products) so why not have a dig around to get familiar with your account?

Mobile Actions menu

The Dashboard

The Dashboard is your central hub for managing your account. By default, you’ll see a panel for each of your iiNet services, which will show your basic service details and usage history at a glance. Learn how to customise your Dashboard.

You can click the More… link at the bottom right of each panel to go to the My Products page for that specific service.

Dashboard example

 

How to customise your Dashboard

 

You can control which panels display on your Dashboard, and even rearrange them to suit your tastes.

  1. To rearrange your panels, just click and hold the grid icon in the top left corner of the panel. Drag the panel to the desired position and release. 
    Customise dashboard 1
  2. If you’d rather not see a panel on your Dashboard, just hit the X in the top right corner and then click remove this panel? to confirm. 
    Customise dashboard 2
  3. To get a panel back, click Customise Dashboard Panels at the bottom of the Dashboard. 
    Customise dashboard 3
  4. Next, toggle each panel as desired using the ON/OFF switches and then click I’m done here, Show me the panels to finish. 
    Customise dashboard 4

Help! I don't see something in my Toolbox

The most common cause of this is logging in with the details of an additional mailbox (iiNet email address). Additional mailboxes do not have access to features such as invoices, payments and account details because they are often set up for children or housemates who should not be able to access your billing information or make changes to your account.

If you don't know your login details, please contact our Billing Team via LiveChat. A friendly customer service rep can get you back on track with the correct details and you can write them down for future reference.