Introduction to Toolbox
Please enter your Customer ID number.
This will allow us to provide information that's relevant to your services.
You will be able to find your Customer ID on any invoices or emails we have sent you.
If you don't have your Customer ID handy, just let us know what your Toolbox looks like.
This article is shown as a result of the customer details you provided.
What does your Toolbox look like?
This article will explain the basics for Toolbox, our online account management tool.
Select one of the links below to jump to a query:
- Logging in to Toolbox
- How to Navigate Toolbox
- Desktop: Navigation bar
- Mobile: Navigation menu
- Desktop: The Actions menu
- Mobile: The Actions menu
- The Dashboard
- How to customise your Dashboard
- Help! I don't know my login details
Logging in to Toolbox
- Go to Toolbox or select Toolbox on the Menu bar once you’re on the iiNet website.
- Log in with the username and password for your iiNet account. A one-time passcode will be sent to the mobile number in your account’s contact details.
- You can find your username on your invoice as shown below.
- You can retrieve forgotten passwords at https://iinet.net.au/password.
- If you can't log in or receive the one-time passcode please contact us. After confirming your identity, we can help you access your account.
How to Navigate Toolbox
Desktop: Navigation bar
On desktop devices such as computers, laptops and even some tablets, you should see the main navigation bar running along the top of the page (shown below).
The navigation bar lets you move between the different pages of Toolbox. There are also some handy buttons in the top right corner – don’t forget to hit Logout when you’re done, especially on a shared computer.
Mobile: Navigation menu
Mobile devices such as smartphones and tablets are typically too narrow to show the navigation bar across the top of the screen, so instead, you'll see a grey icon with three lines (shown below). You can tap this symbol to expand the navigation menu.
The navigation menu lets you move between the different pages of Toolbox. There are also some handy buttons in the top right corner – don’t forget to hit Logout when you’re done, especially on a shared computer.
Desktop: The Actions menu
On each page in Toolbox such as My Products, My Account and Bills & Payments, you'll find a list of actions on the left-hand side of the screen (shown below).
The Actions menu shows all of your available options for things to do on that page. They vary depending on which page you're viewing (or which product you're looking at in My Products) so why not have a dig around to get familiar with your account?
Mobile: The Actions menu
Mobile devices such as smartphones and tablets are typically too narrow to show the Actions menu on the left side of the screen, so instead, you'll see a grey actions bar beneath the orange header bar (shown below). You can tap this bar to expand the actions menu.
The Actions menu shows all of your available options for things to do on that page. They vary depending on which page you're viewing (or which product you're looking at in My Products) so why not have a dig around to get familiar with your account?
The Dashboard
The Dashboard is your central hub for managing your account. By default, you’ll see a panel for each of your iiNet services, which will show your basic service details and usage history at a glance.
You can click the More… link at the bottom right of each panel to go to the My Products page for that specific service.
How to customise your Dashboard
You can control which panels display on your Dashboard, and even rearrange them to suit your tastes.
- To rearrange your panels, just click and hold the grid icon in the top left corner of the panel. Drag the panel to the desired position and release.
- If you’d rather not see a panel on your Dashboard, just hit the X in the top right corner and then click remove this panel? to confirm.
- To get a panel back, click Customise Dashboard Panels at the bottom of the Dashboard.
- Next, toggle each panel as desired using the ON/OFF switches and then click I’m done here, Show me the panels to finish.
Help! I don't know my login details
If you don't know your login details, please contact us. A friendly customer service rep can get you back on track with the correct details and you can write them down for future reference.