Please note: As of 15 September 2023, the iiNet Webmail login page has been updated to support the upcoming migration to The Messaging Company (TMC) for customer who have opted-in. Learn more.

You can log in to iiNet Webmail at: https://webmail.iinet.net.au/

Using Webmail

 

Webmail contacts

 

An email service is compromised when a third party obtains your iiNet password and uses these details to send email through the iiNet servers. These are typically spam or phishing/scam emails, which in turn generate complaints about the iiNet mail servers. In many cases, the emails are being sent from somewhere outside of Australia through a service called SMTP Authentication.
 

  • We have monitoring in place on all the iiNet servers and we deal with spam complaints as a top priority, so when we identify a client as sending spam through our servers we need to take urgent action.
  • Once a compromised email account is identified, we will disable SMTP Authentication on your account to prevent unauthorised emails from being sent through our server.
  • Your ability to send email is likely to be impacted. You still will be able to receive emails, however, depending on how you send emails and how many devices you use, you may find yourself in a situation where your phone is not able to send emails, while your computer can.
  • In some situations, iiNet may need to suspend your email account and/or change your password for you. If this is the case, please call us on 13 22 58 to have your account unsuspended. If your account has been suspended, you won't be able to check your email until it is unsuspended.

 

  1. Change your iiNet passwords in Toolbox by following these instructions.
  2. Run an antivirus and anti-malware scan on your computer and remove any infections found. If your computer is severely infected and you have difficulty using it, you may need the assistance of a computer technician to get it working again. Disconnect the infected computer from your WiFi and/or modem to avoid the virus spreading to any other devices on your home network until the issue is resolved.
  3. It’s possible that your account was compromised by logging into an untrusted computer which may have captured your username and password. Examples may include airport terminals, work computers, web cafes, and so on. We strongly recommend changing the passwords on your social media and any web-based email accounts you also use.
  4. Once your password has been changed, please call us on 13 22 58 to get the suspension/block on SMTP Authentication on your email account removed. After this has been done, you'll be able to use your email account again.

 

  • Regularly scan your computer for viruses and malware.
  • Make sure your WiFi network has a secure WPA/WPA2-PSK password, and don’t share this password with anyone you don’t want to have access to your network.
  • Never share your passwords over email, instant messengers or social media. If you need to record any password, write it down on a piece of paper and keep it somewhere safe.
  • Be cautious about using an untrusted computer to enter in your iiNet login details, it is possible this is how your details were compromised in the first place.

If you suspect the email's sender is trying to trick you to into sending them your password, bank details or other personal information, please see Scams and Hoaxes instead.

Select one of the links below to jump to a query:

Flagging Spam in Webmail

If you've already received spam in your inbox, you can flag it as spam. This will shift the message into a designated Spam folder.

Most email programs will have a feature that allows you to do this. Here's how to do it in iiNet Webmail:

  1. In your inbox, tick the box next to the spam message(s) and then click the Spam button at the top of the page.  
    iiNet Webmail flag spam 1
  2. The message(s) will be move to the Spam folder in your Webmail. When viewing the Spam folder, you can click the Empty button at the top of the page to delete all emails.  
    iiNet Webmail flag spam 2
  3. If you accidentally tag a genuine email as spam, simply view the Spam folder then click and drag the email back into your Inbox folder at the top of the left-hand column.

 

Reporting Spam

All spam

For all spam, forward the email as an attachment to: isspam@abuse.themessaging.co

How to forward the email as an attachment

  1. Create a new email to: isspam@abuse.themessaging.co
  2. Drag and drop (or copy + paste) the suspicious email into the new email to add it as an attachment.
  3. Enter the subject line as "Suspicious email", then Send.

Commercial emails

As of 11 April 2003, the Spam Act 2003 prohibits the sending of unsolicited commercial emails sent or received in Australia and states that all commercial emails must have a functional unsubscribe method. If you receive:

  • an unsolicited, commercially-based email with an offer to supply or advertise goods, services, suppliers, business or investment opportunities; or
  • any commercially-based email that does NOT offer you a functional method unsubscribing;

... you should contact the Australian Communications and Media Authority (ACMA) with your concerns.

 

Tips for avoiding Spam and Junk email

  • Do not post your email address on chat rooms, forums or websites; if you need to share your email address on social media, use a private message wherever possible.
  • If you need to post your email address online, you may want to consider “munging” it – this means typing it in a way that a real person could understand, but a spambot reading the text on a website wouldn’t. (e.g. example(at)iinet(dot)net.au)
  • Avoid participating in chain emails – your email address can remain in the email to be seen by anyone who reads it in the future. These emails can end up contain hundreds or thousands of email addresses, making them highly desirable to be collected and used for phishing scams or spam email.
  • If you do need to send emails to large groups of people, you should make use of the BCC (Blind Carbon Copy) field when sending the email. The advantage of using this instead of the To or CC field is that al of the email addresses are hidden from the recipients. Although recipients can still make use of the "reply all" feature, BCC means that the list of email addresses can't be forwarded on in the same manner as chain emails.
  • Be careful when registering software, joining certain websites or entering any competitions that require your email address; most forms include checkboxes asking if you agree to receive marketing emails from them. Un-tick these boxes before submitting your form.
  1. If the email failing to send has a large file attachment, try sending a test email with no attachments. Generally, a file attachment should not exceed 20MB in size.
    Note: If you need to send larger files over the internet, consider a file sharing service such as Hightail.
  2. Log in to iiNet Webmail. If you’re unable to log in due to a forgotten password, attempt to recover your password.
  3. Send yourself a test email and wait a few minutes to see if it arrives in your Webmail inbox.
  4. If you can't log in to Webmail or you didn't receive your test email, please call us on 13 22 58 for further assistance.
  5. If you successfully sent an email in Webmail, the issue is most likely with the settings in any third-party email software you're using (e.g. Outlook, Thunderbird, Mac Mail).
  6. Use the relevant setup instructions to edit the settings for your existing email account, particularly:

    Port & security type: 587 & SSL (for Apple devices) or STARTTLS/TLS (for all other devices)
    Authentication/password: Yes - use your email address as the username, and your email password

  7. If you decide to recreate your email account or “start from scratch”, you should not delete your original account setup unless you have already saved all important emails to your computer’s Desktop or hard drive.
  8. Run an Antivirus or malware scan using your Antivirus software. Please contact your Antivirus software’s Customer Support if you're not sure how to do this.
  9. Temporarily disable any firewall, antivirus or anti-malware software and attempt to browse again. Please contact your security software’s Customer Support if you're not sure how to do this, or you need help changing the software settings to allow emails.
  10. Call us on 13 22 58 for further assistance.
    1. If you use multiple computers/devices to access your email but one of them is set to POP protocol instead of IMAP, that may be preventing your other devices from getting a copy of your emails. Refer to our email setup guides or email settings article for help adjusting your email setup.
    2. Try to log in to Toolbox. If you’re unable to log in due to a forgotten password, attempt to recover your password.
    3. Select My Products > Email. If you have more than one email address, select the right one from the Product drop-down menu.
    4. Some mail may not be received if it's being flagged and deleted as spam. In Email Settings, change the Filter options to tag and then click Submit to save your changes.  
      Toolbox email settings - spam tagging
    5. Likewise, you may not receive mail if mail forwarding is active. In Email Settings, under Email Forwarding, ensure that Local Delivery is turned ON to allow a copy of forwarded mail to stay in your inbox. Any unwanted mail forwarding rules can be deleted by selecting Remove. Click Submit to save your changes.  
      Toolbox email settings - mail forwarding
    6. Log in to iiNet Webmail. If you’re unable to log in due to a forgotten password, attempt to recover your password.
    7. If you can't log in to Webmail and it's a new iiNet email address, use a different email account to send yourself a test email, or ask a friend to email you. Once at least one email has been sent to your new mailbox, try logging in to Webmail again.
    8. If you can log in to Webmail, select Settings and check your quota. If your mailbox quota is exceeded, this can interrupt your ability to receive email. Follow the advice in Mailbox size limit exceeded.
      Check Webmail quota
    9. If you can log in to Webmail and your mailbox is under quota, send a test email to your own email address and wait a few minutes to see if it arrives in your Webmail inbox.
    10. If you can't log in to Webmail or you didn't receive your test email, please call us on 13 22 58 for further assistance.
    11. If you did receive your test email in Webmail, the issue is most likely with the settings in any third-party email software you're using (e.g. Outlook, Thunderbird, Mac Mail).
    12. Use the relevant setup instructions to edit the settings for your existing email account, particularly:

      Protocol: IMAP
      Username: Your full iiNet email address
      Password: Your iiNet email address password
      Mail server: mail.iinet.net.au OR imap.themessagingco.com.au
      Port & security type: 993 & SSL (for Apple devices), 143 & STARTTLS/TLS (for all other devices)
      Authentication: Enabled/password

      Important: If you decide to recreate your email account or “start from scratch”, you should not delete your original account setup unless you have already saved all important emails to your computer’s Desktop or hard drive.
    13. Run an Antivirus or malware scan using your Antivirus software. Please contact your Antivirus software’s Customer Support if you're not sure how to do this.
    14. Temporarily disable any firewall, antivirus or anti-malware software and attempt to browse again. Please contact your security software’s Customer Support if you're not sure how to do this, or you need help changing the software settings to allow emails.
    15. Call us on 13 22 58 for further assistance.
    1. Windows users: Open Thunderbird and select the Menu icon (three horizontal lines) in the top right-hand corner.

      Mac users: Open Thunderbird and select File from the top menu bar.
      Thunderbird email setup
    2. Select New, then select Existing Mail Account. 
      Thunderbird email setup
    3. Enter the details as follows.
       
      Your name: Your name as you'd like it to appear on any emails you send
      Email address: Your iiNet email address
      Password: Your iiNet email address password
      Remember password: Ticked
      Thunderbird email setup
    4. Select Configure manually and enter the following settings. If your email address doesn't end in "@iinet.net.au", please see iiNet Group Email Settings.
       
      Incoming Protocol: IMAP
      Incoming Server: mail.iinet.net.au OR imap.themessagingco.com.au
      Incoming Port: 993 (for Apple devices) or 143 (for all other devices)
      SSL: SSL/TLS (for Apple devices) or STARTTLS (for all other devices)
      Authentication: Normal password
      Username: Your iiNet email address
       
      Outgoing Server: mail.iinet.net.au OR smtp.themessagingco.com.au
      Outgoing Port: 587
      SSL: STARTTLS
      Authentication: Normal password
      Username: Your iiNet email address
      Thunderbird email setup
    5. Select Re-test.
    6. Select Done to finish.
      Note: You may need to wait for Thunderbird to finish loading your mailbox before the toolbar for your inbox will appear on the left-hand side of the screen, allowing you to send and receive mail. This can take around 5 minutes - you'll see a status message at the bottom of the screen.

    For more information, see the steps below.

    1. Open Gmail and select the menu icon.
      Android Gmail setup 1
    2. Select Settings.
      Android Gmail setup 2
    3. Select Add account. 
      Android Gmail setup 3
       
    4. Select Other. 
      Android Gmail setup 4
    5. Enter your iiNet email address and hit Next. 
      Android Gmail setup 5
    6. Select Personal (IMAP). 
      Android Gmail setup 6
    7. Enter your iiNet email address password, then tap Next.
      Android Gmail setup 7

    8. Change the Incoming Server to "mail.iinet.net.au" or "imap.themessagingco.com.au".
      Note: If your email address doesn't end with "@iinet.net.eu" see iiNet Group Email Settings.

      Android Gmail setup 8
    9. Change the Outgoing server settings as follows, then tap Next.

      Note: You may only be able to enter the SMTP server at first, then you will be prompted to confirm the Port and Security Type settings after hitting "Next".
       
      SMTP Server: mail.iinet.net.au OR imap.themessagingco.com.au
      Port: 587
      Security Type: STARTTLS
      Android Gmail setup 9
    10. Select your desired Sync frequency (how often the app will check for new mail) and notification preferences, then tap Next.
      Android Gmail setup 10
    11. Adjust the Account name and Your name as desired, then tap Next to finish.
      Android Gmail setup 11
    12. You should now be able to access your iiNet email through the Mail app. We recommend that you send an email to yourself to confirm that you can send and receive email.

    To set up your iiNet email address on iPhone and iPad (iOS11 or later), simply follow the steps below, or watch the video.

    1. On the home screen, tap the Settings icon.
    2. Go to Passwords & Accounts.
       
      How to set up iiNet email for iPhone and iPad - Step 2
    3. Tap Add Account.
       
      How to set up iiNet email for iPhone and iPad - Step 3
    4. Tap Other.
       
      How to set up iiNet email for iPhone and iPad - Step 4
    5. Tap Add Mail Account.
       
      How to set up iiNet email for iPhone and iPad - Step 5
    6. Fill in the following details and then tap Next.

      Name: The name that appears on emails you send
      Email: Your iiNet email address
      Password: Your iiNet email address password
      Description: The account name that will appear in your Apple Mail app
       
      How to set up iiNet email for iPhone and iPad - Step 6
    7. Your email should automatically set up. If it does, skip to Step 10.
       
    8. If your email doesn't set up automatically, tap IMAP at the top of the screen.
       
      How to set up iiNet email for iPhone and iPad - Step 7
    9. The Incoming and Outgoing Mail Server details should fill in automatically, so confirm they match the following before tapping Next:

      Incoming Host Name: mail.iinet.net.au OR imap.themessagingco.com.au
      Outgoing Host Name: mail.iinet.net.au OR smtp.themessagingco.com.au
      Username: Your iiNet email address without "@iinet.net.au"
      Password: Your iiNet email address password

      Note: If your email address doesn't end in "@iinet.net.au", please see iiNet Group Email Settings.
      How to set up iiNet email for iPhone and iPad - Step 8
    10. Tap Save to finish.
      How to set up iiNet email for iPhone and iPad - Step 9

    You should now be able to select your mailbox from your list of accounts.

    We recommend you send a test email to and from your iiNet email address to confirm it is working. If your email is not working, please call us on 13 22 58 for a hand.

    This guide is suitable for Mac Mail 10 and later.

    1. Open Mac Mail.
    2. Click Mail in the top menu bar, and then select Accounts.
    3. In the right-hand column, select Add Other Account....  
      Mac mail setup 1
    4. Select Mail account.  
      Mac mail setup 2
    5. Enter the following details before clicking Sign In:

      Name: Your name as you’d like it to appear on the emails that you send.
      Email address: Your iiNet email address
      Password: Your iiNet email address password

      Mac mail setup 3
    6. Mail will attempt to automatically discover the settings for your email address.
    7. If any kind of error occurs, enter the following settings before clicking Sign In. If your email address doesn't end in "@iinet.net.au", see iiNet Group Email Settings.

      Email address: Your iiNet email address
      User Name:  Leave as "Automatic"
      Password: Your iiNet email address password

      Account Type: IMAP
      Incoming Mail Server: mail.iinet.net.au OR imap.themessagingco.com.au
      Outgoing Mail Server: mail.iinet.net.au OR smtp.themessagingco.com.au

      Mac mail setup 4
    8. Confirm the apps you want to use with your iiNet email account and then select Done.  
      Mac mail setup 5
    9. Close the Accounts window to finish. We recommend you send a test email to and from your iiNet email address to confirm it is working.
    10. If you have any trouble, you may need to check your some settings. Click Mail in the top menu bar and then select Preferences.
    11. In the popup window, click the Accounts tab and select your email address from the left-hand column. First of all, make sure Enable this account is ticked. You may also wish to check that all your other details were entered correctly when you set up the mailbox.  
      Mac mail setup 6
    12. Next, click the Server Settings tab.
    13. Untick Automatically manage connection port settings for both your Incoming and Outgoing mail server, then enter the following settings:
       
      Incoming Port: 993
      Use SSL: Ticked
      Authentication: Password

      Outgoing Port: 587
      Use SSL: Ticked
      Authentication: Password
    14. Close the Preferences window and check your inbox again.

    Note: If you see a pop-up advising “Mail can’t verify the identity of the server “mail.iinet.net.au”, select “Always trust “*.iinet.net.au” when connecting to “mail.iinet.net.au”, then Continue.

    If your email is not working, please call us on 13 22 58 for a hand.

    To set up your iiNet email address on Windows 10 Mail, simply follow the steps below, or watch the video.

     

    1. Search for Mail in the search bar and click the envelope icon to open Windows 10 Mail.
       

    2. If this is your first time using the program, you may see a Welcome screen. If you do, click Add Account.

      win10mailsetup1

    3. If you don't see this screen, simply click Accounts.

      w10setup1

    4. Click Add Account in the settings menu that appears on the right hand side of the screen.

      w10setup2

    5. Click Advanced Setup.

      w10setup3

    6. Click Internet Email.

      w10setup4

    7. Enter the following details for your email address and account:

      Email address: Your iiNet email address
      Username: The characters in your iiNet email address before "@iinet.net.au"
      Password: Your iiNet email address password
      Account name: The account name that will appear in your Windows 10 Mail app
      Send your messages using this name: The name that will appear on emails you send

      w10setup5

      If your email address doesn't end in "@iinet.net.au", please see iiNet Group Email Settings.

    8. Enter the following details for the Incoming and Outgoing email server and Account type:

      Incoming email server: mail.iinet.net.au OR imap.themessagingco.com.au
      Account type: IMAP4
      Outgoing (SMTP) mail server: mail.iinet.net.au OR smtp.themessagingco.com.au

      w10setup6

      We recommend IMAP4 if you use multiple devices, otherwise POP3 will work for you.

    9. Tick the checkboxes next to the following:

      Outgoing server requires authentication
      Use the same username and password for sending emails
      Require SSL for incoming emails
      Require SSL for outgoing emails

      w10setup7

    10. Click Sign in and you're done!

      w10setup8

    You should now be able to select your mailbox from your list of accounts. We recommend you send a test email to and from your iiNet email address to confirm it is working. If your email is not working, please call us on 13 22 58 for a hand.