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Here's everything you need to know about iiNet Ultra Broadband Cable.

Select one of the links below to jump to a query:

Where is Ultra Broadband Cable available?
What do I need for Ultra Broadband Cable?
Will Ultra Broadband Cable be replaced by the nbn®?
What happens when Ultra Broadband Cable is installed?

Where is Ultra Broadband Cable available?

The iiNet Ultra Broadband Cable network is available in select areas across Geelong, Mildura, and Ballarat. The easiest way to confirm availability is to check your address on our website.

What do I need for Ultra Broadband Cable?

We'll provide an iiNet Cable modem. If you'd like to use the included Cable Phone VoIP service to make calls over the internet, you'll need a VoIP-compatible phone to plug into your modem.

Note: You must use the iiNet Cable modem to get online. You can connect your own Wi-Fi router to the iiNet Cable modem if you want to.

Will Ultra Broadband Cable be replaced by the nbn®?

iiNet Ultra Broadband Cable will not be affected by the nbn rollout. It is a future-ready network that delivers a high performance alternative to the nbn.

If you are an existing Cable customer, please ignore any nbn notifications that you may receive telling you that your broadband will be disconnected as part of the nbn rollout. You don’t have to switch to the nbn.

What happens when Ultra Broadband Cable is installed?

If a Cable installer is required to visit your premises, we'll be in touch to book a suitable appointment with you. The installer will complete your connection and run a test to make sure you can get online.

Note: If your iiNet Cable modem hasn't been delivered before your Cable installation, don't worry. The technician will use their own modem to test the connection, and you can plug in your iiNet Cable modem once it's delivered.

If your Ultra Broadband Cable service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

Visit our Network Status page to see any known issues in your area that may be affecting your connection.
Turn off your modem and leave it off for at least 10 seconds.
Turn both outlets back on and wait for the modem lights to settle. Continue monitoring for dropouts.
When your connection drops out, check other devices connected to your modem via Wi-Fi or Ethernet cable to see if they've dropped out, too.
If devices connected via Ethernet cable stay online when devices connected via Wi-Fi drop out, switch to troubleshooting Wi-Fi Dropouts.
Ensure your modem is connected correctly, with cables in good condition and plugged in securely. Replace any damaged cables.
Still getting dropouts? Call us on 13 22 58 for further assistance.

If your Ultra Broadband Cable service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

Visit our Network Status page to see if any known issues in your area are affecting your connection.
Locate your iiNet Cable modem and ensure that it's connected correctly, with cables in good condition and plugged in securely. Replace any damaged cables.
Turn off the electrical outlet for your modem and leave it off for at least 10 seconds.
Turn the outlet back on and wait for the modem lights to settle, then attempt to view a website.
Attempt to view a website on a device connected to your modem via Ethernet cable, not Wi-Fi. If Ethernet works but Wi-Fi doesn't, see troubleshooting Wi-Fi No Connection.
If you can view websites on some devices but not others, see our guide on Browsing issues.
If you still can't view a website, call us on 13 22 58 for further assistance. To investigate your connection issue, we'll need your Cable modem's Serial Number and CMAC Number, which are found on the barcode sticker:
Example: CG3000

Example: CG2200

Example: EPC3940L

If your Ultra Broadband Cable service is running slowly, these steps will help you identify the issue.

Visit our Network Status page to see any known issues in your area that may be affecting your service speed.
Turn off your modem and leave it off for at least 10 seconds.
Turn your modem back on and wait for the modem lights to settle, then run a speed test.
Do you have any devices connected to your modem with an Ethernet cable? If speeds on these devices are fine but devices on WiFi are slow, switch to Troubleshooting WiFi speed.
Unplug all other devices connected to your modem's Ethernet ports (except the device you are testing, if applicable).
Turn off or disconnect all other devices connected to your modem's WiFi (except the device you are testing, if applicable).
On the device you are testing, close all programs that are using your broadband connection, then run a speed test.
If your speed has improved on a single device, you may need to upgrade your nbn plan to provide the bandwidth necessary to support more programs and/or devices. You can change your plan in Toolbox or call us on 13 19 17 to discuss.
Make sure your modem’s Ethernet cables are in good condition, with “CAT6” or “CAT5e” printed on them. Replace any damaged cables.
Note: Older Cat5 Ethernet cables are not recommended for Cable services.
Perform a scan on your antivirus/anti-malware software. If any infections are detected, make sure they are quarantined and removed. Please contact your software’s Customer Support if you need assistance.
Firewalls may affect broadband performance. Temporarily disable any firewalls and run a speed test.
If you still have speed issues, please call us on 13 22 58 for further assistance.

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them.

Not sure which model you have? Please check your modem's barcode sticker on the base.

Select your modem to get started:

	Cable Gateway Pro (CG3000)
	Cable Gateway Pro (CG2200)
	Cable Gateway Pro (EPC3940L)

Cable Gateway Pro (CG3000)

Connect the power cables from your modem's 12V IN Port to an electrical outlet.
Connect the included RF coaxial cable from the CABLE IN connector on your modem to your cable wall outlet.
Important: Make sure the cable is connected securely at both ends, as a lose connection can affect your internet performance.
Make sure the electrical outlet for your modem is ON.
Allow 15 minutes for your modem to boot up and connect automatically.
Check the lights on your modem. If the Online light is green, you can start connecting your devices and get online.
To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
If you wish to use your Cable Phone service, plug a compatible handset into the TEL1 port on your modem.
If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the barcode sticker at the bottom of your modem.

We recommend connecting to the 5GHz Wi-Fi (network name ending in "5G") for faster performance. See Improving Wi-Fi Signal.

Cable Gateway Pro (CG2200)

Connect the power cables from your modem's 12V IN Port to an electrical outlet.
Connect the included RF coaxial cable from the CABLE IN connector on your modem to your cable wall outlet.
Important: Make sure the cable is connected securely at both ends, as a lose connection can affect your internet performance.
Make sure the electrical outlet for your modem is ON.
Allow 15 minutes for your modem to boot up and connect automatically.
Check the lights on your modem. If the Online light is green, you can start connecting your devices and get online.
To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
If you wish to use your Cable Phone service, plug a compatible handset into the TEL1 port on your modem.
If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the barcode sticker at the bottom of your modem.

We recommend connecting to the 5GHz Wi-Fi channel for faster performance. See Improving Wi-Fi Signal.

Cable Gateway Pro (EPC3940L)

Connect the power cables from your modem's Power Port to an electrical outlet.
Connect the included RF coaxial cable from the CABLE connector on your modem to your cable wall outlet.
Important: Make sure the cable is connected securely at both ends, as a lose connection can affect your internet performance.
Make sure the electrical outlet for your modem is ON.
Allow 15 minutes for your modem to boot up and connect automatically.
Check the lights on your modem. If the ONLINE light is green, you can start connecting your devices and get online.
To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow ETHERNET ports on your modem.
If you wish to use your Cable Phone service, plug a compatible handset into the TELEPHONE 1 port on your modem.
If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the barcode sticker at the bottom of your modem.

We recommend connecting to the 5GHz Wi-Fi channel for faster performance. See Improving Wi-Fi Signal.

Here's everything you need to know about iiNet Ultra Broadband VDSL2.

Select one of the links below to jump to a query:

Where is Ultra Broadband VDSL2 available?
What do I need for an Ultra Broadband VDSL2 connection?
What happens when Ultra Broadband VDSL2 is installed?
Will my medical alarm, security alarm, EFTPOS machine or fax machine work on the VDSL2 network?

Where is Ultra Broadband VDSL2 available?

iiNet Ulta Broadband VDSL2 is only available in the ACT. You can check your address on our website.\

What do I need for an Ultra Broadband VDSL2 connection?

We'll provide an iiNet modem. If you'd like to use the included VDSL2 Phone service to make calls over the internet, you'll need a VoIP-compatible phone to plug into your modem.

Some premises may also require a Network Termination Unit (NTU). If this is the case, we’ll supply this to you without charge. The NTU remains the property of iiNet and should not be removed from the premises once installed.

Note: You must use the iiNet modem to get online. You can connect your own Wi-Fi router to the iiNet modem if you want to.

What happens when Ultra Broadband VDSL2 is installed?

If a VDSL2 installer is required to visit your premises, we'll be in touch to book a suitable appointment with you. An installation may not be needed if VDSL2 has been connected at your address before.

A standard installation normally takes up to an hour, or two hours if you're getting an overhead cable connected to your property. The installer will complete your connection and run a test to make sure you can get online.

Note: If your iiNet modem hasn't been delivered before your installation, don't worry. The technician will use their own modem to test the connection, and you can plug in your iiNet modem once it's delivered.

Will my medical alarm, security alarm, EFTPOS machine or fax machine work on the VDSL2 network?

The following services may not work on VDSL2:

Priority Assistance phone services
Fax machines
EFTPOS or vending machines
Back-to-base VPN
Monitored security alarms
Dial-up security cameras
Digital Pay TV

Please contact your service provider to make arrangements before you order VDSL2. It may be possible to switch to an alternative service that does work with VDSL2.

Please note: iiNet does not offer a Priority Assistance service. If you are a Priority Assistance customer, please consider this before you order.

If your Ultra Broadband VDSL2 service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

Visit our Network Status page to see any known issues in your area that may be affecting your connection.
Turn off your modem and leave it off for at least 10 seconds.
Turn your modem back on and wait for the modem lights to settle. Continue monitoring for dropouts.
Do you have any devices connected to your modem with an Ethernet cable? If these devices stay connected when devices on WiFi drop out, switch to troubleshooting WiFi Dropouts.
If you have an Adtran® Gfast Network Termination Unit (NTU) and you notice that the LAN light is off or the G.Fast light is flashing green, make sure the phone cable use is not longer than 1 metre.
Ensure your modem is connected correctly, with cables in good condition and plugged in securely. Replace any damaged cables.
Still getting dropouts? Call us on 13 22 58 for further assistance.

If your Ultra Broadband VDSL2 service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

Visit our Network Status page to see if any known issues in your area are affecting your connection.
Locate your iiNet VDSL2 modem and ensure that it's connected correctly, with cables in good condition and plugged in securely. Replace any damaged cables.
Turn off the electrical outlet for your modem and leave it off for at least 10 seconds.
Turn the outlet back on and wait for the modem lights to settle, then attempt to view a website.
If you have an Adtran® Gfast Network Termination Unit (NTU) and you notice a flashing green G.Fast light after restarting, make sure the phone cable use is not longer than 1 metre. If this light keeps flashing, please call us on 13 22 58 for assistance.
Attempt to view a website on a device connected to your modem via Ethernet cable, not Wi-Fi. If Ethernet works but Wi-Fi doesn't, see troubleshooting Wi-Fi No Connection.
If you can view websites on some devices but not others, see our guide on Browsing issues.
If you still can't view a website, call us on 13 22 58 for further assistance.

If your Ultra Broadband VDSL2 service is running slowly, these steps will help you identify the issue.

Visit our Network Status page to see any known issues in your area that may be affecting your service speed.
Turn off your modem and leave it off for at least 60 seconds.
Turn your modem back on and wait for the modem lights to settle, then run a speed test.
Do you have any devices connected to your modem with an Ethernet cable? If speeds on these devices are fine but devices on Wi-Fi are slow, switch to Troubleshooting Wi-Fi speed.
Unplug all other devices connected to your modem's Ethernet ports (except the device you are testing, if applicable).
Turn off or disconnect all other devices connected to your modem's Wi-Fi (except the device you are testing, if applicable).
On the device you are testing, close all programs that are using your broadband connection, then run a speed test.
If your speed has improved on a single device, you may need to upgrade your nbn plan to provide the bandwidth necessary to support more programs and/or devices. You can change your plan in Toolbox or call us on 13 19 17 to discuss.
Make sure your modem’s Ethernet cables are in good condition, with “CAT6” or “CAT5e” printed on them. Replace any damaged cables.
Note: Older Cat5 Ethernet cables are not recommended for VDSL2 services.
Perform a scan on your antivirus/anti-malware software. If any infections are detected, make sure they are quarantined and removed. Please contact your software’s Customer Support if you need assistance.
Firewalls may affect broadband performance. Temporarily disable any firewalls and run a speed test.
If you still have speed issues, please call us on 13 22 58 for further assistance.

Select your modem to get started:

	VX420-G2V Modem
	VX420-G2V Modem with Gfast NTU
	Smart Modem Gateway (VX420-G2H)
	VX220-G2V Modem
	TP-Link VR1600V
	TG-789 Broadband Gateway
	Guides for previously sold modems

VX420-G2V Modem

Connect the power cable from your modem's Power port to an electrical outlet.
Connect a phone cable from the grey DSL port on your modem to your telephone wall socket.
Make sure the electrical outlet for your modem is on, and press the modem's ON/OFF button.
Allow 15 minutes for your modem to boot up and connect automatically.
Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
If you wish to use your VDSL2 Phone service, plug a compatible handset into the green PHONE port on your modem.
If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the modem's barcode sticker.

Your modem will automatically connect your devices to the best Wi-Fi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz Wi-Fi. See Improving Wi-Fi Signal.

VX420-G2V Modem with Gfast NTU

Note: The Adtran® Gfast NTU is supplied with our ULTRA VDSL Max plan.

Turn off the power outlet and unplug any power cables.
Use the power cables to connect the Power port on your modem and NTU to power outlets.
Use an ethernet cable to connect your modem’s blue WAN port to your NTU's LAN port.
Use a phone cable to connect your NTU's Gfast port to your phone wall socket.
Turn on the power outlet and press your modem’s ON/OFF button.
.Allow 15 minutes for your modem to boot up and connect automatically.
Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
If you wish to use your VDSL2 Phone service, plug a compatible handset into the green PHONE port on your modem.
If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the modem's barcode sticker.

Your modem will automatically connect your devices to the best Wi-Fi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz Wi-Fi. See Improving Wi-Fi Signal.

Smart Modem Gateway (VX420-G2H)

Connect the power cable from your modem's Power port to an electrical outlet.
Connect a phone cable from the grey DSL port on your modem to your telephone wall socket.
Make sure the electrical outlet for your modem is on, and press the modem's ON/OFF button.
Allow 15 minutes for your modem to boot up and connect automatically.
To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
If you wish to use your VDSL2 Phone service, plug a compatible handset into the green PHONE port on your modem.
If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the modem's barcode sticker.

Your modem will automatically connect your devices to the best Wi-Fi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz Wi-Fi. See Improving Wi-Fi Signal.

VX220-G2V Modem

Connect the power cable from your modem's Power port to an electrical outlet.
Connect a phone cable from the grey DSL port on your modem to your telephone wall socket.
Make sure the electrical outlet for your modem is on, and press the modem's ON/OFF button.
Allow 15 minutes for your modem to boot up and connect automatically.
Check the lights on your modem. If the Internet light is blue, you can start connecting your devices and getting online.
To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
If you wish to use your VDSL2 Phone service, plug a compatible handset into the green PHONE port on your modem.
If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the modem's barcode sticker.

Your modem will automatically connect your devices to the best Wi-Fi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz Wi-Fi. See Improving Wi-Fi Signal.

TP-Link VR1600v

Connect the power cables from your modem's Power Port to an electrical outlet.
Connect the included phone cable from the grey DSL port on your modem to your telephone wall socket.
Make sure the electrical outlet for your modem is on, and press the modem's Power button.
Allow 15 minutes for your modem to boot up and connect automatically.
Check the lights on your modem. If the Internet light is green, you can start connecting your devices and get online.
To plug in additional device via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
If you wish to use your VDSL2 Phone service, plug a compatible handset into the grey Phone1 port on your modem.
If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the barcode sticker at the bottom of your modem.

We recommend connecting over the 5GHz Wi-Fi channel for faster performance. See Improving Wi-Fi Signal.

TG-789 Broadband Gateway

Connect the power cables from your modem's Power Port to an electrical outlet.
Connect the included phone cable from the grey DSL port on your modem to your telephone wall socket.
Make sure the electrical outlet for your modem is on, and press the modem's Power button.
Allow 15 minutes for your modem to boot up and connect automatically.
Check the lights on your modem. If the Internet light is green, you can start connecting your devices and get online.
To plug in additional device via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
If you wish to use your VDSL2 Phone service, plug a compatible handset into the green Phone1 port on your modem.
If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the barcode sticker at the bottom of your modem.

We recommend connecting over the 5GHz Wi-Fi channel for faster performance. See Improving Wi-Fi Signal.