Mail

Synchronising your webmail contacts and appointments to Microsoft Outlook

You can connect to Atmail's Contacts and CalDAV-based calendar server from Microsoft Outlook by using the provided DavSync utility. All you need is the webmail server's network address and your authentication credentials.

Select one of the links below to jump to a query:

  1. Download the Davync for Outlook Add-in the installer to your personal desktop computer. Before installing, exit Outlook, then run the installation for Atmail Sync. Screenshoots are taken from Outlook 2010 - Outlook 2007 may differ slightly.
  2. Complete the Installer by following the on screen prompts
  3. On the first run of Outlook with the DavSync Add-in installed, you will be need to set the configuration options before DavSync will function  

     

    Websync 2
  1. Enter the details of your webmail account (user/domain/server url) and click OK.  

     

    Websync

This will test your entered settings for any problems and alert you to anything that requires your attention.

  1. You can access this pane at anytime to change settings by going to Atmail -> Options.
  • On your first successful configuration test the plugin will prompt you to do a first time synchronization. Depending on how much data you have this process may take sometime. Subsequent syncs will be quicker as only changes are sent between the client and server.  

     

    Websync 1

Simply select the types of object you would like to sync in the DavSync Options pane.

The Sync button will download all server items, updating Outlook to your Atmail Server

 

Websync 2
  • Your Atmail contacts will be placed in an Atmail folder found inside your main contacts. You calendar items will be placed in an Atmail child calendar, with each calendar available in Atmail presented as a separate calendar.
  • The Atmail sync utility is designed to ONLY synchronize items contained within the 'Atmail' contact folder and 'Atmail' calendar subfolders. The utility will not conflict or change any other folders or items in Outlook.
  • The example given below contains two calendars; 'Private' and 'Work'. These folders can be accessed via Folder, Contacts or Calendar view. In Calendar view, ensure that the calendars you wish to view are selected and enabled by setting its checkbox. Any new calendars created through the webmail interface will only be available once a sync has been completed in Outlook.  

     

    Websync 3
  • To upload a change to the Atmail server, simple edit the event or contact item and click Save & Close after you have finished editing.  

     

    Websync 4

You can also optionally enable Auto Synchronization which will watch and transfer objects from the Atmail server every 10 minutes.

To make the Atmail contacts available in your email composer please follow these steps:

  1. Right click on the Atmail contacts folder and select Properties  

     

    Websync 5
  1. Ensure that the Atmail Contact folder is available for outlook address book requests. Go to the Outlook Address Book tab and ensure that Show this folder as an e-mail Address Book is enabled.  

     

    Websync 6
  1. Click the Address Book button.  

     

    Websync 10
  1. From the Address Book window, select Tools > Options  

     

    Websync 8
  1. Ensure that a custom search order has been specified as below with Atmail at the top (first)  

     

    Websync 9

Your Webmail contacts will now be accessible by the default Address Book dialog.

Data synchronisation available
The Outlook WebSync utility can sync the following data

  • Contacts
  • Calendar events
  • Tasks

The data synchronised is made available via the Webmail interface, allowing you to keep Outlook and Webmail in sync. Any new data created in either Outlook or the Webmail interface are synchronised together.

Back to Webmail User Guide

This article will show you how to get started with Piix, iiNet’s 3G Digital Photo Frame that combines our love of photography with our love of technology. 

Piix is no longer sold as of 8 February 2017.

Select one of the links below to jump to a query:

Please note that Piix is NOT wireless (WiFi) capable, and communicates solely through 3G mobile broadband.

  • 3G MMS picture and video receiving
  • 9 inch LCD Screen
  • 3GB internal Memory
  • SD Memory Card slot
  • Gravity sensor
  • Motion sensor
  • Photo Slide show
  • Video player and audio player
  • Clock, calendar and alarm

Please download the Piix setup guide for everything you need to know.

If you can't view downloaded PDF files, you'll need to install Adobe Reader on your computer, tablet or smartphone.

Absolutely. By purchasing an SD card, you can load any pictures you have on your home computer onto the card. They will be added directly to the slideshow when the card is inserted into your iiNet Piix.

Please note, GIF images will not be animated, but can be displayed statically.

Try resending the image. If you find the phone is confirming the message is sent, check you have the correct phone number for your iiNet Piix.

If you have resent, and the number is correct, turn the Piix unit off for a few minutes, then power it back on.

Following this, check the signal strength of the device. If it is sufficient, try sending a picture from another phone to determine if the handset may be the issue.

If other handsets have the same issue, contact iiNet Support for further assistance.

This could be because the image is quite large or in a high resolution. In this instance, the Piix can take some time to properly display the image.

The Piix only supports certain formats. If you find an image is not displaying on the Piix, it could be that it is not in a supported format.

Formats supported by the Piix (Audio, video and image) are listed below.

  • During storage, transportation, and operation of the iiNet Piix, keep it dry and prevent it from colliding with other objects.
  • Do not dismantle the device. In case of any fault, contact iiNet as soon as possible.
  • Before connecting and disconnecting cables, stop using the iiNet Piix and disconnect the device from the power supply.
  • Keep the iiNet Piix far from sources of heat and fire, such as a heater or candle.
  • Keep the iiNet Piix far from electronic appliances that generate strong magnetic or electric fields, such as a microwave or refrigerator.
  • Place the iiNet Piix on a flat, stable surface.
  • Ensure the device is in a cool and well-ventilated indoor area. Do not expose to direct sunlight. Use the device in an area with a temperature from 0 to 40 degrees celsius.
  • Do not block the openings on the iiNet Piix with any object. Reserve a minimum space of 10cm are the device for heat dissipation.
  • If any liquids or foreign objects enter the iiNet Piix, discontinue using it immediately. Power off the device and disconnect all cables, then contact iiNet.
  • When using the iiNet Piix, ensure the antenna of the device is at least 20cm from all parts of your body.
  • Do not use the device where using wireless or radio-transmission devices is prohibited.
  • The radio waves generated by the device may interfere with the operation of some electronic medical devices. If you are using an electronic medical device, contact its manufacturer for the restrictions on the use of the device.
  • Do not use the iiNet Piix where inflammables or explosives are stored, for example in a petrol station/oil depot/chemical plant.
  • Do not store or transport the iiNet Piix in the same box as inflammable liquids/gases/explosives.

The intent of this list is to provide the raw information needed for configuring advanced firewalls, usually in a business or complex network setup. This information is usually not required for residential products.

 

IP Address Ranges

For continued operation of your voice services, all of the IP addresses below must be added to your firewall configuration.

iiNet utilizes automatic failover to the next available cluster during times maintenance and faults, therefore your equipment will need to be able to connect all the clusters at any time to maintain reliability.

Service/Locations IP Subnets (CIDR) IP Network Range
National Services
(Session Balancing)		 203.173.44.0/24
  • 203.173.44.0 - 203.173.44.255
Brisbane Network
(Signalling & Media)		 203.55.228.192/26
  • 203.55.228.192 - 203.55.228.255
Sydney SBC Cluster
(Signalling & Media)		 203.55.231.192/26
  • 203.55.231.192 - 203.55.231.255
Melbourne SBC Cluster
(Signalling & Media)		 203.55.229.192/26
  • 203.55.229.192 - 203.55.229.255
Adelaide SBC Cluster
(Signalling & Media)		 203.2.134.0/25
  • 203.2.134.0 - 203.2.134.127
Perth SBC Cluster
(Signalling & Media)		 203.59.49.0/26
  • 203.59.49.0 - 203.59.49.63
Configuration and Firmware (Business Voice services)
  • 203.55.231.64/27
  • 203.206.62.0/27
  

DNS Servers

(for iiNet Internet Customers)
  • 203.0.178.191
  • 203.215.29.191
  • 203.0.178.191
  • 203.215.29.191

NTP Server (Time Sync)

(for iiNet Internet Customers)
  • 203.0.178.191
  • 203.0.178.191

Note: The Config/Firmware download servers may automatically redirect customer equipment to the vendor website for firmware download.

Protocols and Ports

Protocol Name

 UDP/TCP Ports used by Protocol
SIP (VoIP Signalling) Both UDP & TCP

5060, 5061 & 5070
RTP (VoIP Audio/Video) UDP Only 15000-49999
DNS Both UDP & TCP 53
NTP (Time Sync) UDP Only 123
Configuration and Firmware (Business Voice services) TCP Only 80 &
443

Note: This information is subject to change without notice, however we will endeavor to keep this page up-to-date.

Example configuration

This example can be integrated into your existing firewall configuration if suitable. Ensure you test these comprehensively prior to implementation, and consult with your IT Security staff/consultants to assist with integration if you are unsure of how to use these, or the wider implications of their use.

Please note: iiNet does not recommend, endorse, or support the configuration example.

This information is not relevant to Liimitless data services.

If you use up all your data, purchasing a Data Pack will remove speed shaping until that additional data has also been used up, or the next billing period begins. Data Packs do not roll over to the next billing month if the data isn't used up.

 

Data Packs may be purchased for the following plans (both Residential and Business):

  • Grandfathered Off-net ADSL2+
  • Current & Grandfathered nbn Fibre (FTTB/FTTN/FTTP/FTTC & HFC) & nbn Fixed Wireless
  • Current & Grandfathered OptiComm and Places Victoria Fibre to the Home (FTTH)
  • Current & Grandfathered iiNet VDSL2
  • Current & Grandfathered iiNet Cable (HFC)
  • 5G Home Broadband
  • Home Wireless Broadband
  • Mobile Broadband and Mobile Voice
  • SHDSL
  • nbn Satellite
  • South Brisbane Fibre customers
  • Corporate Fibre Business services

 

  • 10GB for $10
  • 20GB for $15
  • 50GB for $30
  • 100GB for $50
  • 200GB for $80

 

If you've never logged into Toolbox before, please see An Introduction to Toolbox.

  1. Log in to Toolbox.
  2. Click Add a data pack in the Broadband panel on your dashboard.
  3. Alternatively, you can select My Products. If you're on a mobile device and you don't see this option, click the grey square with three lines to show the navigation menu.
  4. Select Broadband.
  5. If you have more than one internet service, make sure the right username is selected from the Product drop-down menu.
  6. Select Purchase a data pack from the Actions menu. If you're on a mobile device and you don't see the Actions menu, click the grey bar labelled Broadband actions to show it.
  7. Select the type of quota you wish to apply the Data Pack to (anytime, peak or off-peak depending on your broadband plan).
  8. You'll see a list of available Data Packs. Select the Data Pack you want by clicking on it. Please note that you can't buy a Data Pack large enough to put your usage in the negative (e.g. if your usage is 44GB, you won't see a 50GB Data Pack available).
  9. Click Purchase data pack to finish. The charge for your data pack will appear on your next invoice.
  10. Once your data pack has been purchased, your usage should be reduced and your broadband speed should be unshaped within one hour. If you're still experiencing shaped speeds after this time, please try restarting your modem.

If you can't view the PDF files, you may need to install Adobe Reader.

You can also watch Fetch setup videos on the Fetch website.

Fetch Mini G5 (Current)

Fetch Mighty (Current)

Fetch 3.30 UI Guide

Fetch Mini 4K

Fetch Mini

Fetch User Interface Guide

Fetch Multiroom

iiNet maintains a presence on many social media channels, including Twitter. (@iiNet).

On occasion we may ask you to email us some specific details about your account in order to assist you with a query - these requests will come from the verified @iiNet account and the email contact address is iiOnline@iinet.net.au

Tweets coming from accounts other than the @iiNet account are entirely the opinion of the author and not representative of iiNet's position or beliefs. For iiNet specific queries, we recommend Tweeting at the @iiNet account for the most efficient turnaround time as many individuals use social media in their spare time and may not currently be at work.

For detailed queries, we recommend calling or emailing one of our customer service centers. If you need to make a complaint, please see our Complaint Handling Policy.

We keep a copy of your interactions with us via social media to assist us in meeting our commitment of excellent customer service. For more information, have a read of our privacy statement.

A VoIP service is compromised when a third party obtains your VoIP phone number and password. Compromised VoIP services are commonly used for phone fraud, where the VoIP service is used to make calls to expensive international destinations. The calls may be made using a machine to make as many calls as possible.

Select one of the links below to jump to a query:

What happens if a VoIP service is compromised

  • The call history of your VoIP service is monitored, but there can be up to a 48 hour delay between calls made and calls being recorded on our systems.
  • If our systems detect call activity that resembles a compromised account (e.g. multiple consecutive calls to a high risk international number) then your VoIP service will be suspended.
  • If this occurs, an email and SMS advising of the suspension will be sent to the contact details listed on your account.
  • A member of the iiNet Support Team will attempt to contact you within 48 hours to assist you in securing your account again, or you may call us on 13 22 58.

 

What to do if your VoIP service is compromised

  • Run an antivirus and anti-malware scan on your computer and remove any infections found. If your computer is severely infected and you have difficulty using it, you may need the assistance of a computer technician to get it working again.
     
  • Secure your modem settings:
    - Make sure any Remote Management/Remote Connect functions in your modem settings are disabled;
    - Change your modem settings login password;
    - Change your modem's WiFi password.

    Instructions on how to do this on iiNet modems can be found in the appendix of this guide. If you use a third-party modem, please visit the manufacturer's website for support information.
     
  • Change the password for your email address(es).
     
  • Once all of these security measures have been taken, you may request that your VoIP service be unsuspended (this may take up to 2 business days to process). As always, you are accepting the risk that failure to keep your home network secure may lead to further exploitation of your services and you are liable for any charges resulting from a security breach outside of the iiNet network.
     
  • Remember - the integrity of your network is your responsibility. iiNet cannot ensure that your network and the devices attached to it are secured - we may only be able to secure iiNet provided hardware. Only request that your VoIP service is unsuspended once you know that the problem has been detected and resolved.

 

Tips for better account security

  • Regularly scan your computer for viruses and malware.
  • Make sure your modem and WiFi has a secure password, and don’t share the passwords with anyone you don’t want to have access to your network.
    Check out iiNet Modem Resources for guides on how to change the modem password or WiFi password on your iiNet modem. If you don't have an iiNet modem, check the manufacturer's website for a guide.
  • Never share your passwords over email, instant messengers or social media. If you need to record any password, write it down on a piece of paper and keep it somewhere safe.
  • Never enable remote management on your modem without setting it to a static IP address of a secure computer that is also owned by you. If you don’t set a static IP address for remote management, then any computer can access your modem remotely and potentially compromise your services.
  • Make sure that your modem is running the latest version of its firmware.

This article will answer some general questions about White Pages listings for our different phone services, and explain how you can get them changed.

Select one of the links below to jump to a query:

Home Phone (PSTN) services are listed in full by default, unless you have the enabled the optional feature Silent Number. Services with Silent Number are not listed.

Mobile and VoIP services are not listed by default. You can opt-in to having your number listed by following the advice below.

 

For Home Phone (PSTN/landline) listings in the White Pages, please call us on 13 22 58 to change your listing.

If you have a Business phone service, please call us on 13 86 89 instead.

Please note that White Pages listings may not be possible for nbn Phone and FTTB Phone (VoIP) services.

Mobile and VoIP numbers are not listed in the White Pages by default.

To opt in or change your VoIP or Mobile listing, follow the steps below:

  1. Log in to Toolbox and select My Products from the top menu bar. If you've never logged into Toolbox before, please see An Introduction to Toolbox.
  2. For mobile phones, select Mobile. For a VoIP service, select Phone. If you have multiple mobile or VoIP services, make sure that the correct number is selected from the Product drop-down menu.
  3. Select Manage White Pages listing from the Actions menu. If you're on a mobile device and you don't see the Actions menu, click the grey bar labelled Phone/Mobile actions to show it.
  4. Click Change and then select the desired listing type (Not listed, Listed or Suppressed) from the drop-down menu. Please note that Suppressed listings may attract fees directly from White Pages.
  5. Click Review changes and then confirm your details before submitting the change. If there appears to be an error with the information in your listing, please call us on 13 22 58.

 

A Full listing will show the customers name, phone number and full address like the following example:

08 9123 4567
Finn Fakename
123 Fake Street
Perth 6000

A Suppressed listing will show only the suburb and not the full street address, such as the example below:

08 9123 4567
Finn Fakename
Perth 6000

Suppressed listings, like customised listings, may attract fees directly from Sensis. These fees vary - for more information, please contact White Pages.

 

New, updated or removed listings processed by iiNet or through Toolbox will take approximately 3 weeks to be changed in the online directory on whitepages.com.au.

New listings will be included in the next version of the printed White Pages. Listings must be supplied by the print closing date.

Closing dates for printed versions in your area can be found in the White Pages Print Listing FAQ.

 

When you relocate, we will automatically update your contact details. Please keep in mind in can take up to three weeks for the update to change on the White Pages website. In some instances you may not be able to retain the same phone number.

Can I sign up for iiNet Mobile without having any other iiNet services?

Yes, you can! Our mobile plans are available to everyone.

  • An iiNet Mobile SIM
  • A mobile device that will work on an Australian mobile network and isn’t locked to a non-Vodafone provider (if you’re not sure if your device is locked, please check with the provider you purchased it from).

To use mobile data, your device must support the following frequencies:

  • 850MHz, 1800MHz and 2100MHz (for 4G)
  • 700MHz and 3600MHz (for 5G)

Note: iiNet switched off its 3G network on 15 December 2023.

Which SIM types are available?

The following options are available when you sign up for iiNet Mobile:

  • Physical SIM – Delivered to your address and triple-cut with Standard, Micro and Nano SIM sizes.
  • eSIM – Available for download and install on eSIM-compatible mobile devices.

Learn more about SIM types and how to request a replacement SIM here.

Check your location on our coverage map. It’s updated directly from our network wholesaler, Vodafone.

If 5G coverage is unavailable at your location, your device will default to the 4G network.

Yes, you can port your mobile number to iiNet. To make sure things go smoothly, be sure to supply the correct details about your existing mobile service:

  • For post-paid mobile services, you must supply the correct account number for your current mobile service. This can typically be found on an invoice from your current mobile provider.
  • For prepaid mobile services, you must supply the correct date of birth of the account holder for your current mobile service.

Do not cancel your current mobile service as it must stay active to receive a porting authorisation SMS.

How is iiNet Mobile billed?

iiNet Mobile is a month-to-month subscription with an optional prepaid balance for calls/texts or data that isn't part of your plan's included value. While you aren't locked into a contract, your plan fee is billed each month for your convenience. Learn more.

The prepaid balance helps protect you from bill shock. You can only purchase additional data blocks etc. if you choose to top up your prepaid balance, so you're in complete control of your spending. That means no nasty surprises for excess usage on your bill.

What is and isn’t covered by your monthly call, messaging and data inclusions can be found in our Call Rates. For legacy plans, refer to the relevant Critical Information Summary available here.

You can monitor your usage by logging in to Toolbox using your iiNet username and password. You'll also receive usage notifications when you use 50%, 85% or 100% of your monthly data limit, or other monthly inclusions.

Data usage is recorded in increments of 1 kilobyte. Both uploads and downloads are counted towards your monthly data quota.

Once the included data allowance in your plan is used up, mobile data will be temporarily unavailable until the start of your next billing period.

You can choose to top up your prepaid balance in Toolbox to purchase an additional 2GB data block for $10.

Please note that any unused portion of a data block does not roll over to the next billing period.

You can change your iiNet Mobile plan at any time in your Toolbox for no additional fee.

Your plan change will occur at the start of your next billing period. This date is confirmed on-screen when you submit your request.

In the event that you submit a plan change request when your next billing period begins in 7 days or less, your plan will not change until the start of the following biling period. For example, if your next billing period begins on 1 January and you submit a plan change request on 29 December, your new plan will not commence until 1 February.

How do I manage my mobile service?

You can check your usage, change your plan, top up your prepaid balance, adjust your mobile settings, request your PUK code and more in Toolbox. Here's a quick overview of what you can do in our self-service customer portal:

International Roaming is turned on by default on all iiNet Mobile services sold after 29 November 2023. For all services purchased before this date, please follow the steps below.

  1. Make sure that you read and understand the charges and rates applicable in your destination country.

  2. Log in to Toolbox.

  3. Under the Mobile Service, select Settings

  4. Set the International Roaming ON/OFF switch to ON.

  5. Select Enable International Roaming.

  6. Once Pay As You Go International Roaming is enabled, you will receive an email and SMS. You can top up your mobile prepaid balance in Toolbox.
     

Is it possible to use premium services on iiNet Mobile?

No. Premium call/SMS services (e.g. 19/1900 numbers) are disabled on iiNet Mobile.

Tethering allows smartphones to act as a WiFi hotspot for a computer or WiFi device to access the internet using your mobile data. By default, all iiNet Mobile plans have this feature enabled, however, it may not work on some mobile devices.

iiNet does not recommend the use of tethering. If you choose to tether, be aware that the data used when tethering DOES count as part of your monthly mobile data allowance.

 

Your iiNet password is used to log in to your Toolbox or Webmail, and verify your identity. Each iiNet internet service and email address has its own password.

 

All iiNet passwords must:

  • Be at least 9 characters long
  • Have at least one uppercase and one lowercase letter
  • Have at least one number (i.e. 0 to 9)
  • Not be based on your account details (e.g. your username, name or birthday)
  • Not contain any spaces or tabs
  • Only contain letters, numbers or other standard characters.
  • Not be the same as previous password (when changing your password)

Other standard characters are:

` ~ ! @ # $ % ^ & * ( ) _ + - = { [ } ] \ | ; , . / : < > ?

Your password may not contain any other symbols.

Tips for better security:

  • Don’t use the passwords across multiple websites or companies, especially not passwords for banking/credit services. If this password is discovered then you are at risk of serious identity fraud and compromised accounts.
  • Avoid passwords that would be easy for anyone to guess, such as your name or business name.
  • Never reuse old passwords. Use a completely new password every time you change your passwords.
  • If you have trouble keeping track of your passwords, why not write them down and keep them somewhere safe, like the same place you keep your passport or birth certificate?

Forgotten passwords

If you've forgotten your password, try the advice in How to Reset a Forgotten Password. If you're still stuck, please give our friendly Support team a call on 13 22 58. They can get you back on track and you can write down your username and password for future reference.