NBN

Run an nbn service test in Toolbox

If you're experiencing an issue with your nbn service, you can run a service test in Toolbox. Running this test is limited to once every 30 minutes. This test is not available for nbn Satellite services. Note: You don't need to use a…

Arris CM3500 for nbn HFC Status Lights

Checking the status lights on your nbn Connection Box (NCB) for nbn HFC can be useful for troubleshooting. If you got your NCB before 1 October 2024, you probably have an Arris CM8200. Select one of the links below to jump to a query:

How to set up TP-Link Deco for nbn Wireless

Please follow the steps below to set up your TP-Link Deco.Please note: Most TP-Link Deco modems have at least 2 Ethernet ports that can be used for setup purposes.

How to set up TP-Link Deco for nbn FTTP

Please follow the steps below to set up your TP-Link Deco.Please note: Most TP-Link Deco modems have at least 2 Ethernet ports that can be used for setup purposes.

iiNet nbn Seniors Card Plan

This page will provide information about the iiNet nbn Seniors Card plan, which is closed to new customers and cannot be added as an additional service. An existing nbn Seniors Card plan cannot be relocated to a new address - if your…

nbn Rebate

We recently notified you that you will be receiving (or are entitled to) an nbn rebate. This rebate is provided by nbn® because you have previously experienced an issue with your nbn service. There are several reasons why you may be…

How to set up TP-Link AX6000 for nbn Wireless

Please follow the steps below to set up your TP-Link AX6000.

How to set up TP-Link Archer VR900 for nbn Wireless

Please follow the steps below to set up your TP-Link Archer VR900.

How to set up TP-Link Archer VR400 for nbn Wireless

Please follow the steps below to set up your TP-Link Archer VR400.

How to set up TP-Link Archer C9 for nbn Wireless

Please follow the steps below to set up your TP-Link Archer C9.