From 18 April 2025, if you want to transfer your nbn service to another provider, you’ll need your nbn AVC ID.
An nbn AVC ID is a unique 12-digit number that identifies your nbn service, e.g. “AVC123456789000”.
nbn AVC IDs are required…
If you're experiencing an issue with your nbn service, you can run a service test in Toolbox. Running this test is limited to once every 30 minutes.
This test is not available for nbn Satellite services.
Note: You don't need to use a…
Checking the status lights on your nbn Connection Box (NCB) for nbn HFC can be useful for troubleshooting.
If you got your NCB before 1 October 2024, you probably have an Arris CM8200.
Select one of the links below to jump to a query:
Please follow the steps below to set up your TP-Link Deco.Please note: Most TP-Link Deco modems have at least 2 Ethernet ports that can be used for setup purposes.
Please follow the steps below to set up your TP-Link Deco.Please note: Most TP-Link Deco modems have at least 2 Ethernet ports that can be used for setup purposes.
This page will provide information about the iiNet nbn Seniors Card plan, which is closed to new customers and cannot be added as an additional service.
An existing nbn Seniors Card plan cannot be relocated to a new address - if your…
We recently notified you that you will be receiving (or are entitled to) an nbn rebate. This rebate is provided by nbn® because you have previously experienced an issue with your nbn service.
There are several reasons why you may be…