How to check for nbn® Outages

iiNet relies on nbn®’s infrastructure to deliver our nbn services. On occasion, this infrastructure may be affected by unplanned outages or maintenance which can subsequently affect the nbn service we deliver to you.

 

Before contacting us, we recommend checking your address for an nbn outage by following these steps:
 

  1. Visit https://www.nbnco.com.au/support/network-status
  2. Enter your full address and hit Check address. 
    nbn Network outages address checker
  3. If your area is affected by an outage, we recommend that you check this page every few hours for updates. Two examples of an outage can be found below.
     
    Example: "An unplanned incident is affecting the network"
     
    Example unplanned outage result
     
    Example: "Network degradation may impact your connection"
     
    Example network degradation result

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