Mobile

What to do if your mobile number has been stolen

Someone might have stolen your mobile number if:

Mobile Voice Quick Codes

You can also download the Quick codes reference sheet. If you can't view downloaded PDF files, you'll need to install Adobe Reader on your computer, tablet or smartphone.  

Mobile Voice Activate SIM Card

These methods are for residential mobile services only. If you have a Business Mobile service, please call us on 13 86 89 to get activated. If you have a SIM for a TransACT mobile plan, please call us on 13 22 58 to get activated.  

Mobile Tethering

iiNet does not support or recommend tethering for mobile devices. Tethering allows you to use a mobile phone or mobile tablet device as a USB modem or WiFi hotspot to connect another device to a Mobile Broadband service (e.g. desktop PC…

Mobile Voice Features

Once you're familiar with the features of your mobile service, you can change most of them right from your handset using Quick codes! For information about International Roaming, click here.   Caller ID Caller ID allows you to present…

Piix Setup and Troubleshooting

This article will show you how to get started with Piix, iiNet’s 3G Digital Photo Frame that combines our love of photography with our love of technology.  Piix is no longer sold as of 8 February 2017. Select one of the links below to…

Troubleshooting Mobile Voice for No coverage

iiNet Mobile operates on the Optus network. Visit the Optus coverage website and click the "Outages" tab at the top right of the map to see if there are any outages in your area. Make sure you are inside the network coverage area.…

SIM card sizes and replacements

Ordering a replacement SIM card If you have locked or lost your SIM card, or you have a new device which required a different SIM card size, please call us on 13 22 58 to order a new SIM card for your existing mobile service. A SIM…

Troubleshooting Mobile Voice for Cannot send SMS or MMS

iiNet Mobile operates on the Optus network. Visit the Optus coverage website and click the "Outages" tab at the top right of the map to see if there are any outages in your area. Make sure you are inside the network coverage area.…

APN for Mobile Services

Most devices never need to have these settings entered manually, but if you can't get online, please check your device's user manual, setup guide or the manufacturer's website for support information on accessing the mobile broadband…