Mobile

What to do if your mobile number has been stolen

Someone might have stolen your mobile number if:

iiNet Mobile Voice International Roaming Feature

International Roaming is the ability to make and receive mobile phone calls from an Australian mobile service whilst overseas by utilising other mobile networks. Jump to a section:

Manually selecting a Network Carrier for Mobile Voice

If you use a different mobile handset, please check the manufacturer's website for support information. Select your mobile device:

IMEI Blocking for Lost or Stolen Mobile Handsets

An IMEI (International Mobile Equipment Identity) Number is a unique code assigned to your mobile handset. When IMEI Blocking is enabled, the handset cannot be used on any Australian network, except to call Emergency Services by dialling…

Troubleshooting Mobile Broadband for No connection

iiNet Mobile operates on the Optus network. Visit the Optus coverage website and click the "Outages" tab at the top right of the map to see if there are any outages in your area. Make sure you are inside the network coverage area.…

Mobile Broadband Hardware Support Resources

As of 13 October 2015, the iiNet Group no longer sells mobile broadband hardware, though existing customers may contact us about a replacement SIM card if necessary. If you can't view the guides or manuals, you may need to install Adobe…

Troubleshooting Mobile Broadband for Slow speeds

iiNet Mobile operates on the Optus network.

Mobile Voice using Voice mail

Setting up Voice mail After enabling voicemail, call 321 from your mobile handset. Alternatively, you may call 13 33 21 from a fixed-line phone, but you’ll need to follow the prompts enter your mobile number and voice mail PIN.

How to disable automatic downloads and Wi-Fi Assist on iPhone and iPad

If you’re finding some irregular download history for your Mobile service in Toolbox, automatic downloads are common causes. Jump to a section:

iiNet Mobile FAQs

Can I sign up to iiNet Mobile without having any other iiNet services? Yes, you can! Our mobile plans are available to everyone - just make sure you're ordering the right size of SIM card for your mobile handset - Standard, Micro or Nano…