Mobile

Cancel your mobile plan in Toolbox

You must provide at least 7 days’ notice to cancel the service. If you cancel with less than 7 days before your next billing cycle, your cancellation will occur at the end of the next billing cycle.  

Mobile billing and payment methods

What are the available payment methods? For your convenience, iiNet debits payments automatically from your nominated bank account or credit card. You can update your payment details at any time in Toolbox. Is iiNet Mobile a prepaid…

Checking your mobile usage in Toolbox

Log in to Toolbox. Select Mobile Usage. Your mobile data usage for the current billing cycle will be shown by default.

Migrating to the Vodafone network FAQ

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SIM Card errors and finding your PUK code

If you purchased your handset second-hand or from a non-Vodafone carrier (e.g. Telstra, Optus) check that it’s not locked to a specific mobile provider. If this is the case, you’ll need to get it unlocked before the handset will recognise…

Mobile Voice Quick Codes

All you need to do is dial the codes on your mobile handset (as if you were making a call) and then press the “OK”, “Send” or “Yes” key. Most codes will trigger a confirmation message once accepted. Jump to a section:

Mobile Voice Features

For information about International Roaming, click here. Please note that Premium SMS/MMS services are not available on iiNet Mobile Voice services on the Vodafone network. Jump to a section:

Mobile Voice Activate SIM Card

Wait for your SIM card to arrive before you attempt to activate. Log in to Toolbox. Select Activate SIM Card.

What to do if your mobile number has been stolen

Someone might have stolen your mobile number if: