Mobile

3G Network Closure FAQ

Our 3G network is closing down We’re going full 4G and 5G, which means our 3G network will be switched off by the end of 2023. But don’t worry - better connectivity is already here. At iiNet we are always working hard to bring you faster…

Accessing WiFi Calling on your device

This article will explain what WiFi Calling is and how you can use it with your iiNet Mobile SIM plan and a compatible mobile handset. Select one of the links below to jump to a query:

Visual Voicemail for iPhones

Note: Visual Voicemail is a feature exclusive to iPhones.  

Mobile billing and payment methods

What are the available payment methods? For your convenience, iiNet debits payments automatically from your nominated bank account or credit card. You can update your payment details at any time in Toolbox. Is iiNet Mobile a prepaid…

Checking your mobile usage in Toolbox

Log in to Toolbox. Select Mobile Usage. Your mobile data usage for the current billing cycle will be shown by default.

SIM errors and finding your PUK code

SIM errors Insert SIM or SIM error An ‘Insert SIM’ or ‘SIM error’ message may indicate that your SIM: Has not been inserted correctly. Is damaged and cannot be read. Is the incorrect SIM size for your device. Different devices use…

Mobile Voice Quick Codes

All you need to do is dial the codes on your mobile handset (as if you were making a call) and then press the “OK”, “Send” or “Yes” key. Most codes will trigger a confirmation message once accepted. Select one of the links below to jump…

Mobile Voice Features

Please note that Premium SMS/MMS services are not available on iiNet Mobile Voice services on the Vodafone network. International Roaming is not yet available for these services. Select one of the links below to jump to a query:

Activate your Mobile SIM

Please note: Your mobile handset must not be locked to a specific provider. We cannot unlock handsets.