This article will help you fix various issues with making or receiving calls on your iiNet Mobile service.
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If you’re finding some irregular download history for your Mobile service in Toolbox, automatic downloads are common causes.
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If you use a different mobile handset, please check the manufacturer's website for support information.
Note: Former Westnet customers will continue to see "Westnet" displayed as their carrier even after they move to iiNet.
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Most smartphones will be able to automatically figure out your APN based on the carrier of your SIM, and you won't need (or be able) to adjust this setting. If you can't get online, please check for a guide here.
Lost or stolen handsets
If your mobile device has been lost or stolen, please call us on 13 22 58 for assistance.
Ordering a replacement SIM
If you have a new handset that needs a new SIM, you have the following options:
This article will show you how to get started with Piix, iiNet’s 3G Digital Photo Frame that combines our love of photography with our love of technology.
Piix is no longer sold as of 8 February 2017.
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Can I sign up for iiNet Mobile without having any other iiNet services?
Yes, you can! Our mobile plans are available to everyone.
What do I need for iiNet Mobile?
An iiNet Mobile SIM
A mobile device that will work on an Australian…
An IMEI (International Mobile Equipment Identity) Number is a unique code assigned to your mobile handset. When IMEI Blocking is enabled, the handset cannot be used on any Australian network, except to call Emergency Services by dialling…
International Roaming is the ability to use data, make and receive phone calls and/or SMS from an Australian mobile service whilst overseas by utilising other mobile networks. International Roaming is expensive and all mobile usage while…