Mobile

iiNet Mobile FAQs

Here's what you need to know about iiNet SIM-Only Mobile plans. Select one of the links below to jump to a query:

IMEI Blocking for Lost or Stolen Mobile Handsets

If the phone with your iiNet Mobile SIM got lost or stolen, we can turn on IMEI Blocking so the phone can't be used on any Australian network, except to call emergency services. Select one of the links below to jump to a query:

Mobile International Roaming

You need International Roaming turned on to use your iiNet Mobile service outside Australia. Here's everything you need to know. Need help while overseas? You can call us on +61 8 9214 2222 from any phone. Select one of the links below…

Troubleshoot Mobile SMS or MMS issues

If you're having trouble with SMS or MMS on your iiNet Mobile service, these steps will help you identify the issue. SMS are the original text messages, while MMS includes multimedia like images and videos. Select one of the links below…