SIM errors
Insert SIM or SIM error
An ‘Insert SIM’ or ‘SIM error’ message may indicate that your SIM:
Has not been inserted correctly.
Is damaged and cannot be read.
Is the incorrect SIM size for your device.
Different devices use…
All you need to do is dial the codes on your mobile handset (as if you were making a call) and then press the “OK”, “Send” or “Yes” key. Most codes will trigger a confirmation message once accepted.
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Please note that Premium SMS/MMS services are not available on iiNet Mobile Voice services on the Vodafone network. International Roaming is not yet available for these services.
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iiNet Mobile operates on the Vodafone network. Check for any network maintenance or upgrade in your area on the Vodafone website.
Make sure you are inside the network coverage area.
Certain locations may prevent a mobile signal, such as…
If you’re finding some irregular download history for your Mobile service in Toolbox, automatic downloads are common causes.
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If you use a different mobile handset, please check the manufacturer's website for support information.
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Most smartphones will be able to automatically figure out your APN based on the carrier of your SIM, and you won't need (or be able) to adjust this setting. If you can't get online, please check for a guide here.