We know that sometimes, when you’re at home or work, walls or nearby buildings can interfere with your mobile coverage. If you have a mobile service with us - with Wi-Fi Calling (also known as Voice over Wi-Fi (VoWifi), you can make and…
You can check the data usage for your iiNet Mobile service at any time. We'll also let you know when you've hit 50%, 85% and 100% of your monthly mobile data - the same goes for any other monthly plan inclusions, like international minutes…
If you ever see a SIM Error message on your phone, here's what to do - including how to get your Personal Unlocking Key (PUK).
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This article will explain how to use your iiNet Mobile features through Toolbox, and Quick Codes that you can dial from your phone.
Note: Premium SMS/MMS services are not available on iiNet Mobile.
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If you suspect your phone number has been stolen, you should take action as soon as possible.
Someone might have stolen your mobile number if you suddenly can't use your mobile service, or you see "SOS" instead of reception bars.
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If you're having trouble with calls on your iiNet Mobile service, these steps will help you identify the issue.
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Can't make or receive calls
Can’t make International calls
Can’t make…
If your phone isn't automatically detecting iiNet or Vodafone as the network carrier, you can select the network carrier manually.
Note: Former Westnet customers will continue to see "Westnet" displayed as their carrier even after they…
Here's what you need to know about the different types of SIMs available for iiNet Mobile, and how to order a replacement SIM.
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Lost or stolen phones
Ordering a replacement SIM
Which…