Mobile

WiFi Calling

Here's what you need to know about WiFi Calling, a feature that lets you make calls over WiFi with a compatible phone. This feature has been progressively rolled out to boost your indor mobile coverage. Select one of the links below to…

Visual Voicemail for iPhones

Note: Visual Voicemail is a feature exclusive to iPhones.  

Mobile billing and payment methods

What are the available payment methods? For your convenience, iiNet debits payments automatically from your nominated bank account or credit card. You can update your payment details at any time in Toolbox. Is iiNet Mobile a prepaid…

Checking your mobile usage in Toolbox

Log in to Toolbox. Select Mobile Usage.

SIM errors and finding your PUK code

SIM errors Insert SIM or SIM error An ‘Insert SIM’ or ‘SIM error’ message may indicate that your SIM: Has not been inserted correctly. Is damaged and cannot be read. Is the incorrect SIM size for your device. Different devices use…

Mobile Voice Quick Codes

All you need to do is dial the codes on your mobile handset (as if you were making a call) and then press the “OK”, “Send” or “Yes” key. Most codes will trigger a confirmation message once accepted. Select one of the links below to jump…

Mobile Voice Features

Please note that Premium SMS/MMS services are not available on iiNet Mobile Voice services on the Vodafone network. International Roaming is not yet available for these services. Select one of the links below to jump to a query:

Activate your Mobile SIM

Which type of SIM are you activating?

What to do if your mobile number has been stolen

Someone might have stolen your mobile number if: