iiNet Mobile operates on the Vodafone network. Check for any network maintenance or upgrade in your area on the Vodafone website.
Make sure you are inside the network coverage area.
Certain locations may prevent a mobile signal, such as…
If you’re finding some irregular download history for your Mobile service in Toolbox, automatic downloads are common causes.
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If you use a different mobile handset, please check the manufacturer's website for support information.
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Most smartphones will be able to automatically figure out your APN based on the carrier of your SIM, and you won't need (or be able) to adjust this setting. If you can't get online, please check for a guide here.
Ordering a replacement SIM
If you have locked or lost your SIM, or you have a new device which required a different SIM size, please call us on 13 22 58 to order a new SIM for your existing mobile service. A SIM replacement fee of $10…
This article will show you how to get started with Piix, iiNet’s 3G Digital Photo Frame that combines our love of photography with our love of technology.
Piix is no longer sold as of 8 February 2017.
Select one of the links below to…
Can I sign up to iiNet Mobile without having any other iiNet services?
Yes, you can! Our mobile plans are available to everyone.
What do I need for iiNet Mobile?
An iiNet Mobile SIM
A mobile device that will work on an Australian…
An IMEI (International Mobile Equipment Identity) Number is a unique code assigned to your mobile handset. When IMEI Blocking is enabled, the handset cannot be used on any Australian network, except to call Emergency Services by dialling…