iiNet Mobile Features
This article will explain how to use your iiNet Mobile features through Toolbox, and Quick Codes that you can dial from your phone.
Note: Premium SMS/MMS services are not available on iiNet Mobile.
Select one of the links below to jump to a query:
- Voicemail
- How to get your Voicemail messages
- How to turn Voicemail on or off
- Voicemail first-time setup
- Voicemail notification methods
- Do Voicemail messages expire?
- Call Barring
- Call Forwarding
- Manage all types of Call Forwarding in Toolbox
- Manage Call Forwarding Always with Quick Codes
- Manage Call Forwarding if Busy with Quick Codes
- Manage Call Forwarding if Unreachable with Quick Codes
- Manage Call Forwarding if No Reply with Quick Codes
- Caller ID
- Call Waiting
- Extend your mobile ring time
Voicemail
How to get your Voicemail messages
- To access voicemail, call 121 from your mobile handset.
- Alternatively, you may call 0414121121 from another phone and follow the prompts. Enter your mobile number and voicemail PIN.
- To access voicemail while overseas, call +61414121121 and follow the prompts. enter your mobile number and voicemail PIN.
How to turn Voicemail on or off
- Log in to Toolbox.
- Select Settings.
- Use the ON/OFF toggle switch to enable or disable Voicemail. Changes will be saved automatically and may take up to 5 minutes to apply.
Note: To fully disable Voicemail, you'll also need to dial "##002#" from your handset to disable all conditional and unconditional Voicemail.
Voicemail first-time setup
- Call 121 from your mobile handset.
- Follow the prompts to set a 4 to 10-digit voicemail PIN. This PIN is required to access voicemail from another phone.
- Record your name to personalise the standard greeting.
- Select your state/territory to set your time zone.
- (Optional) Hold the line and follow the prompts to set a custom voicemail greeting and/or adjust your notification method.
Note: SMS alerts are enabled by default. - Hang up to finish.
Voicemail notification methods
- SMS Alert - Dial 1218 from your mobile handset to enable/disable.
- Ring Alert - No longer available as of 12 March 2024.
- Visual Voicemail (iPhones only) - Dial 1217 from your iPhone to enable/disable. You can manage your Visual Voicemail from your iPhone.
Do Voicemail messages expire?
Yes. New voicemail messages and messages saved in your mailbox will expire after 7 days. If you need to keep a message, you can save it for a further 7 days by pressing 2 while listening to the message. Once a message has expired it’s permanently erased and can’t be recovered.
Call Barring
- Log in to Toolbox.
- Select Settings.
- Select the + (plus) icon next to Call Barring to expand the options.
- Use the ON/OFF toggle switches to enable or disable Bar All Outgoing Calls or Bar All Outgoing International Calls as desired. Changes will be saved automatically and may take up to 5 minutes to apply.
Call Forwarding
Call Forwarding will forward calls to your mobile number to a different phone number according to these rules:
- Forward all calls
- Forward if busy
- Forward if no reply
- Forward if unreachable
Note: Standard call costs may apply when any call is forwarded to a new destination (excluding voicemail).
Manage all types of Call Forwarding in Toolbox
- Log in to Toolbox.
- Select Settings.
- Select the + (plus) icon next to Call Forwarding to expand the options.
- Use the ON/OFF toggle switch to enable or disable Divert All Calls, Divert if Busy, Divert if No Reply, or Divert if Unreachable.
- For each type of enabled call forwarding, select Edit to enter the phone number to forward calls to, then Save. Changes may take up to 5 minutes to apply.
Manage Call Forwarding Always with Quick Codes
- To check if Call Forwarding Always is on or off, dial *#21# from your phone.
- To turn on Call Forwarding Always, dial **21* before the number you want to forward calls to, followed by #.
- To turn off Call Forwarding Always, dial #21#.
Manage Call Forwarding if Busy with Quick Codes
- To check if Call Forwarding if Busy is on or off, dial *#67# from your phone.
- To turn on Call Forwarding if Busy, dial **67* before the number you want to forward calls to, followed by #.
- To turn off Call Forwarding if Busy, dial #67#.
Manage Call Forwarding if Unreachable with Quick Codes
- To check if Call Forwarding if Unreachable is on or off, dial *#62# from your phone.
- To turn on Call Forwarding if Unreachable, dial **62* before the number you want to forward calls to, followed by #.
- To turn off Call Forwarding if Unreachable, dial #62#.
Manage Call Forwarding if No Reply with Quick Codes
- To check if Call Forwarding if No Reply is on or off, dial *#61# from your phone.
- To turn on Call Forwarding if No Reply, dial **61* before the number you want to forward calls to, followed by #.
- To turn off Call Forwarding if No Reply, dial #61#.
Caller ID
Caller ID allows you to present or restrict your mobile phone number from being displayed when you are calling someone.
- You can turn Caller ID on or off in Toolbox, or by dialling 1571 from your phone.
- To hide your phone number for one call only, dial 1831 before the number you're calling.
- To show your phone number for one call only, dial 1832 before the number you're calling.
- Log in to Toolbox.
- Select Settings.
- Select the + (plus) icon next to Caller ID to expand the options.
- Use the ON/OFF toggle switch to enable or disable Send Calling Line Identification and/or Calling Line Identification Display. Changes will be saved automatically and may take up to 5 minutes to apply.
Call Waiting
Call Waiting will play a tone if you get another call while you're already in a call. You can swap between two calls - if you get a third call, you'll need to hang up one of the first two calls.
- To check if Call waiting is on or off, dial *#43#.
- To turn on Call Waiting, dial *43#.
- To turn off Call Waiting, dial #43#.
Extend your mobile ring time
You can extend the ring time for incoming mobile calls to a maximum of 30 seconds, in increments of 5 seconds.
Dial **61*121** before the number of seconds to ring (e.g. 20, 25 or 30), followed by #.