Broadband

Connect to WiFi on Mac OS

In the upper right-hand corner of your screen, click the Wi-Fi icon and select Turn Wi-Fi On. 

Connect to WiFi on Windows 7

On your desktop, click the Network icon in bottom right-hand corner of your screen.

How to check for nbn Outages

iiNet relies on nbn®’s infrastructure to deliver our nbn services. On occasion, this infrastructure may be affected by unplanned outages or maintenance which can subsequently affect the nbn service we deliver to you. Before contacting us…

Set up nbn FTTP

Select your modem to get started:

Troubleshooting nbn FTTP for speed issues

Visit our Network Status page to see any known issues in your area that may be affecting your nbn service speed. Turn off your modem and leave it off for at least 10 seconds. Turn your modem back on and wait for the modem lights to…

Troubleshooting nbn FTTP for No Connection

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Troubleshooting nbn FTTP Dropouts

Turn off the electrical outlets for both the nbn Connection Box and your modem and leave them off for at least 10 seconds. Turn both outlets back on and wait for the modem lights to settle.

nbn Frequently Asked Questions

Select one of the links below to jump to a query:

Troubleshooting nbn FTTC for Speed Issues

Visit our Network Status page to see any known issues in your area that may be affecting your service speed. Turn off your modem and leave it off for at least 10 seconds. Turn your modem back on and wait for the modem lights to settle.…

Troubleshooting nbn FTTC for No Connection

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