iiNet relies on nbn®’s infrastructure to deliver our nbn services. On occasion, this infrastructure may be affected by unplanned outages or maintenance which can subsequently affect the nbn service we deliver to you.
Before contacting us…
Visit our Network Status page to see any known issues in your area that may be affecting your nbn service speed.
Turn off your modem and leave it off for at least 10 seconds.
Turn your modem back on and wait for the modem lights to…
Turn off the electrical outlets for both the nbn Connection Box and your modem and leave them off for at least 10 seconds.
Turn both outlets back on and wait for the modem lights to settle.
Visit our Network Status page to see any known issues in your area that may be affecting your service speed.
Turn off your modem and leave it off for at least 10 seconds.
Turn your modem back on and wait for the modem lights to settle.…