Payments and Invoices

Understanding Charges & Payment Dates

Why was my payment taken before the due date? Direct debit payments are taken up to 3 working days before the due date to allow time for the payment to clear. For same-day invoice payments, please switch your payment method to a credit…

Understanding your invoice

This article will help you understand your iiNet invoice. You can download your invoices from Toolbox. If you've never logged in to Toolbox before, please see An Introduction to Toolbox.

Understanding your invoice

You can download your invoices from Toolbox. If you've never logged in to Toolbox before, please see An Introduction to Toolbox.

Understanding Charges & Payment Dates

Why was my payment taken before the due date? Direct debit payments are taken up to 3 working days before the due date to allow time for the payment to clear. For same-day invoice payments, please switch your payment method to a credit…

Billing FAQ

How do I add an authorised representative on my account? iiNet has different types of Account Contacts with varying levels of authority on the account. Please see Updating your contact details in Toolbox to add, edit or remove account…

What happens if I cannot pay my invoice on time?

In the event that the scheduled payment for your invoice fails, a second payment attempt will be made on the following day. You don’t need to take action as long as your credit card/bank account has sufficient funds within 24 hours of the…

How to pay or extend an invoice in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.

Update payment details in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox. 

Understanding Invoice Alignments

Invoice alignments make sure you're billed the correct rate for the exact days you had a particular plan or service. This article will explain them in more detail.  

Financial Hardship Policy

Many customers affected by the NSW floods are having a tough time and iiNet is here to help you stay connected. The options under this Financial Hardship Policy and our Natural Disaster Support are available to you.   This document will…