Payments and Invoices

Understanding Charges & Payment Dates

Why was my payment taken before the due date? Direct debit payments are taken up to 3 working days before the due date to allow time for the payment to clear. For same-day invoice payments, please switch your payment method to a credit…

Understanding your invoice

This article will help you understand your iiNet invoice. You can download your invoices from Toolbox. If you've never logged in to Toolbox before, please see An Introduction to Toolbox.

Understanding your invoice

You can download your invoices from Toolbox. If you've never logged in to Toolbox before, please see An Introduction to Toolbox.

Understanding Charges & Payment Dates

Why was my payment taken before the due date? Direct debit payments are taken up to 3 working days before the due date to allow time for the payment to clear. For same-day invoice payments, please switch your payment method to a credit…

Billing FAQ

How do I add an authorised representative on my account? iiNet has different types of Account Contacts with varying levels of authority on the account. Please see Updating your contact details in Toolbox to add, edit or remove account…

Requesting an invoice extension

If you need to extend your invoice due date, please contact the Billing team with your iiNet invoice number. If you’re not sure how to find your invoice number, please see this guide.

Understanding Invoice Alignments

Invoice alignments make sure you're billed the correct rate for the exact days you had a particular plan or service. This article will explain them in more detail.  

Financial Hardship Policy

This document will explain the options available to “consumer” customers within the iiNet Group (including iiNet, TransACT, and Adam Internet) who are experiencing genuine Financial Hardship.  

iiNet Mobile Billing Explained

If you're looking for information about call rates and other charges, you'll need to check the Critical Information Summary for your iiNet Mobile plan over on our legal page.    iiNet Mobile billing basics iiNet Mobile billing has two…

Credits and Refunds Explained

If you believe you've found an error on your bill, please call us on 13 22 58 to discuss the matter as per our Complaint Handling Policy.   What is a credit? A credit is an amount of money added to your iiNet account by a Customer…