If you believe you've found an error on your bill, please call us on 13 22 58 to discuss the matter as per our Complaint Handling Policy.
What is a credit?
A credit is an amount of money added to your iiNet account by a Customer…
This Personal Credit Information Management Policy of applies to individuals serviced by the iiNet Group (including iiNet, Westnet, Internode, TransACT, and Adam Internet).
The personal information that we collect, disclose, hold and use…
Customers with a failed direct debit please note that payment will be automatically re-attempted once. It may take up to 3 business days for this payment to clear.
If you've never logged into Toolbox before, please see An Introduction to…
Invoice alignments make sure you're billed the correct rate for the exact days you had a particular plan or service.
When you first order iiNet services, you make a prepayment for your monthly plan fees.
This article will explain invoice…