Why was my payment taken before the due date?
Direct debit payments are taken up to 3 working days before the due date to allow time for the payment to clear.
For same-day invoice payments, please switch your payment method to a credit…
This article will help you understand your iiNet invoice.
You can download your invoices from Toolbox. If you've never logged in to Toolbox before, please see An Introduction to Toolbox.
Why was my payment taken before the due date?
Direct debit payments are taken up to 3 working days before the due date to allow time for the payment to clear.
For same-day invoice payments, please switch your payment method to a credit…
In the event that the scheduled payment for your invoice fails, a second payment attempt will be made on the following day. You don’t need to take action as long as your credit card/bank account has sufficient funds within 24 hours of the…
Customers with a failed direct debit please note that payment will be automatically re-attempted once. It may take up to 3 business days for this payment to clear.
If you've never logged into Toolbox before, please see An Introduction to…
Invoice alignments make sure you're billed the correct rate for the exact days you had a particular plan or service.
When you first order iiNet services, you make a prepayment for your monthly plan fees.
This article will explain invoice…
This article provides information about the consequences if we, the iiNet Group (including iiNet, Westnet, Internode, TransACT, and Adam Internet), exercise our right to restrict, suspend or disconnect one or more of your services for…