Phone & Mobile

Priority Assistance services notice

We do not offer priority assistance, nor support for medi-alert services and monitored alarm systems. Priority assistance is offered by Telstra for people who may be reliant on a telephone service because of a serious medical condition. If…

nbn Fibre Phone Features

This product is only available to select nbn FTTP customers as of 23 August 2017. These phone services do not have a voice mail feature. Select one of the links below to jump to a query:

High risk call blocking explained

A "high risk call" is a phone call to an international destination that is known to be commonly used for phone fraud. To protect you from fraudulent phone activity, VoIP phone services are blocked from making high risk calls to certain…