Wireless

Troubleshooting NBN Wireless for Dropouts

Turn off the electrical outlets for both the NBN Connection Box and your modem and leave them off for at least 10 seconds. Turn both outlets back on and wait for the modem lights to settle.

Troubleshooting NBN Wireless for No connection

Check your address on NBN Co's Network status and outages page to see if an unforeseen incident or planned maintenance is affecting your connection. Check your address on our Network Status page to see if there are any known issues in…

Troubleshooting NBN Wireless for Speed issues

Visit our Network Status page to see any known issues in your area that may be affecting your service speed. Turn off your modem and leave it off for at least 10 seconds. Turn your modem back on and wait for the modem lights to settle.…