Check your address on nbn®'s Network status and outages page or visit our Network Status page to see if there are any known issues in your area that may be affecting your nbn service speed.
Log in to Toolbox and run an nbn service test.
Check your address on nbn®'s Network status and outages page or visit our Network Status page to see if there are any known issues in your area.
Log in to Toolbox and run an nbn service test.
Checking the status lights on your nbn Connection Box (NCB) for nbn HFC can be useful for troubleshooting.
This model was supplied before 1 October 2024. If you got your NCB after this date, you'll have the Arris CM3500.
This article will link you to setup videos for iiNet modems, which will show you how to plug in your iiNet modem for different types of nbn.
To get started, select your nbn® service:
This article will walk you through how to gather diagnostics for an nbn speed fault. One of our friendly Customer Service Representatives may ask you to complete these steps when you contact us to troubleshoot a speed issue with your nbn…
This article will explain how the different nbn technologies may be connected to your home, including any requirements for nbn equipment installation.
If you're looking for nbn setup guides, check out iiNet Modem Resources or Non-iiNet…