Visit our Network Status page to see any known issues in your area that may be affecting your service speed.
Turn off your modem and leave it off for at least 10 seconds.
Turn your modem back on and wait for the modem lights to settle.…
Turn off the electrical outlets for both the nbn Connection Box and your modem and leave them off for at least 10 seconds.
Turn both outlets back on and wait for the modem lights to settle.
This article will explain the status lights found on the Arris CM8200 Modem, the default nbn Connection Box for nbn HFC. If you got nbn before 1 March 2017, you may have an Arris CM820 instead.
This article will link you to setup videos for iiNet modems, which will show you how to plug in your iiNet modem for different types of nbn.
To get started, select your nbn® service:
This article will walk you through how to gather diagnostics for an nbn speed fault. One of our friendly Customer Service Representatives may ask you to complete these steps when you contact us to troubleshoot a speed issue with your nbn…
This article will explain how the different NBN® technologies may be connected to your home, including any requirements for nbn equipment installation.
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