NBN

Troubleshoot dropouts on your nbn® HFC

If your nbn HFC service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.  

Set up nbn® Wireless

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them.   Choose…

Troubleshoot slow nbn® Wireless

If your iiNet nbn Wireless service is running slowly, these steps will help you identify the issue.   Your service may just be affected by planned maintenance. You can check your address on nbn®'s Network status and outages page and…

Troubleshoot no connection on your nbn® Wireless

If your iiNet nbn Wireless service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.  

Troubleshoot dropouts on your nbn® Wireless

If your iiNet nbn Wireless service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.  

Set up nbn® Satellite

Choose your modem to get started:

Troubleshooting nbn® Satellite

Choose your issue to get started.   Select one of the links below to jump to a query:

nbn® FTTP Connection Box Status Lights

Checking the status lights on your indoor nbn Connection Box (NCB) for nbn FTTP can be useful for troubleshooting.  

Speeds on the nbn® explained

Here’s what you need to know about speeds on iiNet nbn.   Select one of the links below to jump to a query:

nbn® Satellite Fair Use Policy FAQ

This information applies to nbn Satellite services provided by iiNet before 6 December 2023. nbn® has created a Fair Use Policy to help protect national service quality on the nbn Satellite network. Please note that this Fair Use Policy…