NBN

If your nbn HFC service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

Select your modem to get started:

If your nbn Wireless service is running slowly, these steps will help you identify the issue.

If your nbn Wireless service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

If your nbn Wireless service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

Choose your modem to get started:

Choose your issue to get started. Select one of the links below to jump to a query:

Checking the status lights on your indoor nbn Connection Box (NCB) for nbn FTTP can be useful for troubleshooting. You may need to check the Serial Number on your NCB to complete your order. Select one of the links below to jump to a…

Here’s what you need to know about speeds on iiNet nbn. Select one of the links below to jump to a query:

This information applies to nbn Satellite services provided by iiNet before 6 December 2023. nbn® has created a Fair Use Policy to help protect national service quality on the nbn Satellite network. Please note that this Fair Use Policy…