Manage my services

All about Quota and Shaping

This information does not apply to Liimitless data services. "Quota" is the amount of data you may use each month as a part of your internet plan. Whenever you use the internet (e.g. look at websites, upload or download files, watch…

Lodge a relocation in Toolbox

Currently, only NBN broadband services may be relocated in Toolbox. If you have another type of broadband service, please call us on 1300 541 714 to lodge a relocation.

Checking your order status in Toolbox

Follow the steps below or watch the video to check the status of any orders you've placed with us in Toolbox. If you've never logged into Toolbox before, please see an Introduction to Toolbox.  

Rescheduling your NBN connection in Toolbox

This feature is available for NBN™ FTTB/FTTN/FTTC/FTTP & HFC only. If you have a different type of broadband, you'll need to contact us to reschedule. If you've never logged into Toolbox before, please see An Introduction to Toolbox…

Rescheduling your NBN connection in Toolbox

This feature is available for NBN™ FTTB/FTTN/FTTC/FTTP & HFC only. If you have a different type of broadband, you'll need to contact us to reschedule. If you've never logged into Toolbox before, please see An Introduction to Toolbox.

Changing your internet plan in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox. Please note

Checking your data usage in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.  

Obtaining your call history

If you've never logged into Toolbox before, please see An Introduction to Toolbox.  

Using Connection Manager in Toolbox

This feature is only available for on-net ADSL2+ broadband services. If you've never logged into Toolbox before, please see An Introduction to Toolbox.