Checking your order status in Toolbox
Follow the steps below or watch the video to check the status of any orders you've placed with us in Toolbox.
If you've never logged into Toolbox before, please see an Introduction to Toolbox.
- Log in to Toolbox with your broadband username and password.
- Any order in progress appears on the Installation Tracker of the Dashboard.
- The Installation Tracker shows you details of each order step.
- A tick appears beside any completed step.
- The current status of your order is highlighted in orange.
- If your NBN™ order requires an appointment, the date and time will be displayed.
- Click "request to reschedule" to reschedule your appointment if required.
For more details, see Rescheduling your NBN connection in Toolbox.