Checking your order status in Toolbox

Follow the steps below or watch the video to check the status of any orders you've placed with us in Toolbox.

If you've never logged into Toolbox before, please see an Introduction to Toolbox.
 

  1. Log in to Toolbox with your broadband username and password.
     
  2. Any order in progress appears on the Installation Tracker of the Dashboard.
     
    How to check your order status in Toolbox 1
  3. The Installation Tracker shows you details of each order step.
     
  4. A tick appears beside any completed step.
     
    How to check your order status in Toolbox 2
  5. The current status of your order is highlighted in orange.
     
    How to check your order status in Toolbox 3
  6. If your NBN™ order requires an appointment, the date and time will be displayed.
     
    How to check your order status in Toolbox 4
  7. Click "request to reschedule" to reschedule your appointment if required.
     
    How to check your order status in Toolbox 5


    For more details, see Rescheduling your NBN connection in Toolbox.