Troubleshooting Home Wireless Broadband Speed Issues
If your Home Wireless Broadband service is running slowly, these steps will help you identify the issue.
- Turn off your modem and leave it off for at least 10 seconds.
- Turn your modem back on and wait approximately 3 minutes for the modem lights to settle.
- If your modem's 4G light is red, move your modem to another location, ideally near a window and away from direct sunlight.
- Do you have any devices connected to your modem with an Ethernet cable? If speeds on these devices are fine but devices on Wi-Fi are slow, switch to Troubleshooting Wi-Fi speed.
- Unplug all other devices connected to your modem's Ethernet ports (except the device you are testing, if applicable).
- Turn off or disconnect all other devices connected to your modem's Wi-Fi (except the device you are testing, if applicable).
- On the device you are testing, close all programs that are using your broadband connection, then run a speed test.
- If your speed has improved on a single device, you may need to reduce the number of devices and/or programs running simultaneously on your home network.
Note: If you need more bandwidth to support more programs and/or devices, you may need to switch to an alternative broadband product. Please call us on 13 19 17 to discuss. - Make sure your modem’s Ethernet cables are in good condition. Replace any damaged cables.
- Run a scan on your antivirus/anti-malware software. If your software includes any firewalls, temporarily disable them and run a speed test to see if they’re slowing down your internet. If any infections are detected, make sure they are quarantined and removed.
Note: Contact your software’s Customer Support if you need help. - If you still experience speed issues, please call us on 13 22 58 for further assistance.