Ensure that your internet connection is online. Select your broadband service from the iiHelp menu to get troubleshooting guides for iiNet broadband connections.
DND (Do Not Disturb) modem may be enabled on your handset. Press the OK…
Ensure that your internet connection is online. Select your broadband service from the iiHelp menu to get troubleshooting guides for iiNet broadband connections.
Check the DND (Do Not Disturb) status on your handset screen.
Ensure that your internet connection is online. Select your broadband service from the iiHelp menu to get troubleshooting guides for iiNet broadband connections.
Check the DND (Do Not Disturb) status on your handset screen.
Restart the ATA by disconnecting its power and Ethernet cables for 10 seconds, then reconnect.
If possible, use a different Ethernet cable to connect your ATA to your modem.
Ensure that your internet connection is not dropping out at the…
Check the signal strength indicator in the top-left corner of your handset screen. If you have a weak signal, try making calls closer to the base station, or move the base station to a more central location in your workplace.
Restart the…
Restart the handset by disconnecting its power and Ethernet cables for 10 seconds, then reconnect.
Ensure that your internet connection is not dropping out at the same time as your calls.
Please select your handset to view the troubleshooting guide:
Standard
Premium
Cordless
ATA
If your handset is not listed here, please contact us for assistance.
Restart the handset by disconnecting its power and Ethernet cables for 10 seconds, then reconnect.
Ensure that your internet connection is not dropping out at the same time as your calls.
Restart the handset by disconnecting its power and Ethernet cables for 10 seconds, then reconnect.
Ensure that your internet connection is not suffering any issues when audio quality issues are experienced.