BizPhone

BizPhone Cordless handset inbound and outbound call issues

Ensure that your internet connection is online. Select your broadband service from the iiHelp menu to get troubleshooting guides for iiNet broadband connections. DND (Do Not Disturb) modem may be enabled on your handset. Press the OK…

BizPhone Premium handset inbound and outbound call issues

Ensure that your internet connection is online. Select your broadband service from the iiHelp menu to get troubleshooting guides for iiNet broadband connections. Check the DND (Do Not Disturb) status on your handset screen.

BizPhone Inbound and Outbound call issues

Please select your handset to view the troubleshooting guide:

BizPhone Standard handset inbound and outbound call issues

Ensure that your internet connection is online. Select your broadband service from the iiHelp menu to get troubleshooting guides for iiNet broadband connections. Check the DND (Do Not Disturb) status on your handset screen.

BizPhone ATA call dropouts

Restart the ATA by disconnecting its power and Ethernet cables for 10 seconds, then reconnect. If possible, use a different Ethernet cable to connect your ATA to your modem. Ensure that your internet connection is not dropping out at the…

BizPhone Cordless handset call dropouts

Check the signal strength indicator in the top-left corner of your handset screen. If you have a weak signal, try making calls closer to the base station, or move the base station to a more central location in your workplace. Restart the…

BizPhone Premium handset call dropouts

Restart the handset by disconnecting its power and Ethernet cables for 10 seconds, then reconnect. Ensure that your internet connection is not dropping out at the same time as your calls.

BizPhone Call dropouts

Please select your handset to view the troubleshooting guide: Standard Premium Cordless ATA If your handset is not listed here, please contact us for assistance.

BizPhone Standard handset call dropouts

Restart the handset by disconnecting its power and Ethernet cables for 10 seconds, then reconnect. Ensure that your internet connection is not dropping out at the same time as your calls.

BizPhone Premium handset audio quality issues

Restart the handset by disconnecting its power and Ethernet cables for 10 seconds, then reconnect. Ensure that your internet connection is not suffering any issues when audio quality issues are experienced.