Wireless

Connecting to the nbn

This article will explain how the different nbn technologies may be connected to your home, including any requirements for nbn equipment installation. If you're looking for nbn setup guides, check out iiNet Modem Resources or Non-iiNet…

Gathering diagnostics for an nbn speed issue

This article will walk you through how to gather diagnostics for an nbn speed fault. One of our friendly Customer Service Representatives may ask you to complete these steps when you contact us to troubleshoot a speed issue with your nbn…

nbn Wireless Connection Box Status Lights

The article will explain the meaning of the status lights found on the nbn Connection Box (indoor unit) used for nbn Wireless services. These lights may help you quickly check on the status of your nbn connection which may be useful when…

Troubleshooting nbn Wireless for Dropouts

Check your address on nbn®'s Network status and outages page or visit our Network Status page to see if there are any known issues in your area. Log in to Toolbox and run an nbn service test.

Troubleshooting nbn Wireless for No connection

Check your address on nbn®'s Network status and outages page or visit our Network Status page to see if there are any known issues in your area. If you have access to another device with an internet connection such as a mobile phone, log…

Troubleshooting nbn Wireless for Speed issues

Check your address on nbn®'s Network status and outages page or visit our Network Status page to see if there are any known issues in your area that may be affecting your nbn service speed. Log in to Toolbox and run an nbn service test.