Here’s how you can set up a compatible bring-your-own (BYO) modem for iiNet nbn FTTC.
Your nbn Phone service and included calls are not available if you use a BYO modem.
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Whether you’re re-using a modem from your previous nbn® provider or you bought one from your local computer store, most nbn modems will work with iiNet nbn. However, there are a few exceptions that we'll explain here.
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If your nbn FTTC service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.
If your nbn FTTC service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.
The article will explain the status lights found on the nbn Connection Box (NCB) used for nbn Fibre to the Curb (FTTC) services, which may be useful for troubleshooting.
Status lights
The status lights may be covered by a small sliding…
This article will walk you through how to gather diagnostics for an nbn speed fault. One of our friendly Customer Service Representatives may ask you to complete these steps when you contact us to troubleshoot a speed issue with your nbn…
This article will explain how the different nbn technologies may be connected to your home, including any requirements for nbn equipment installation.
If you're looking for nbn setup guides, check out iiNet Modem Resources or Non-iiNet…