BizPhone Hunt Group Voice Mail
To direct calls to your BizPhone Hunt Group's voice mail, see the advice in BizPhone Hunt Group Introduction.
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BizPhone Hunt Group Voice Mail Settings
- Log in to Frontier Portal. If you have never logged in before, please watch this video.
- Select BizPhone Hunt Group.
- Ensure the Activate Voice Mail Feature switch is set to ON.
- If you wish to allow users to listen to voice mail through the voice portal, ensure the Enable voice mail to be used with voice portal switch is set to ON.
Note: See Accessing the Hunt Group Voice Mail for advice on how to access voice mail via the voice portal. - To have a copy of voice mail messages forwarded to an email address, set the Enable voice mail to be forwarded as email switch to ON and specify a Delivery Email Address.
- Similarly, to send voice mail to an additional email address, set the Enable voice mail to be sent as carbon copy switch to ON and specify a Carbon Copy Email Address.
- If you wish to have all voice mail forwarded as a media file to an email address, set the Enable voice mail notifications to be forwarded as email switch to ON and specify a Notification Email Address.
Note: While this setting is enabled, users cannot access voice mail via the voice portal.
- To use a custom voice mail greeting, set the Enable voice mail greeting switch to ON and select the desired media file from the Select Media File drop-down menu.
Note: If no media file is available, upload one in the Music on Hold section of Frontier Portal. - Select Update to save any changes.
Accessing the Hunt Group Voice Mail
- Dial *62 from one of your BizPhone handsets.
- Dial the Hunt Group phone number followed by # (e.g. 08 1234 5678 #).
- Dial the Mailbox ID (this is the same as the Hunt Group phone number) followed by # (e.g. 08 1234 5678 #).
- Enter the voice mail passcode (this is included in our service completion advice email) followed by # (e.g. 123456 #).
Note: If you prefer to listen to voice mails on a handset more easily, we recommend you use the voice mail feature for a BizPhone user rather than the Hunt Group. This will allow you to access voice mail by simply pressing the envelope button/icon ✉ on the BizPhone handset.