NBN Fibre Phone (FTTP only)

High risk call blocking explained

A "high risk call" is a phone call to an international destination that is known to be commonly used for phone fraud. To protect you from fraudulent phone activity, VoIP phone services are blocked from making high risk calls to certain…

NBN Fibre Phone Setup

This product is only available to select with NBN™ Fibre to the Premises (FTTP) customers as of 23 August 2017.   Before you get started Make sure you have the following:

NBN FTTP Fibre Phone Features

This product is only available to select customers as of 23 August 2017. Select a feature:

Troubleshooting Fibre Phone for Cannot make or receive calls

Ensure that your NBN™ connection is online. Fibre Phone requires working internet to operate.

Troubleshooting Fibre Phone for Call dropouts

Ensure all cables are undamaged and plugged in securely. Ensure your handset has power. Wireless handsets in particular may require charging or new batteries. When calling on a wireless handset, ensure you remain in range of the base…

Maintaining and replacing your backup battery for NBN Fibre Phone

The backup battery available for NBN™ Fibre to the Premises (FTTP) Power Supply Units, when fully charged, can allow an NBN™ Fibre Phone plugged into a UNI-V port on your Connection Box to work between 3 and 11 hours in the event of a…

Fibre Phone FAQ

NBN™ Fibre Phone is only available to select NBN™ FTTP customers as of 23 August 2017.   Is Fibre Phone a Home Phone (PSTN) equivalent service? Fibre Phone is not a Home Phone (PSTN) equivalent service. It can be likened to an "enhanced…

NBN FTTP Fibre Phone Features

This product is only available to select customers as of 23 August 2017. It does not have a voice mail feature. Select a feature: